Months ago my headache on a Thurs turned to THE worst tooth pain by late Friday, and knew a…read moreSaturday dentist appt would be hard to get. But, Oviedo found time for me!!! Jasmine confirmed, Oni took me back and was so patient w me (I was in so much pain), and then after Kriss and Dr Rivera examined me - they wouldn't be able to do anything til I was on meds a bit and then would revisit this on Mon. The Monday extraction was not easy but they were so great. Michi did her best making this as affordable as possible, since I am self pay. Aspen Dental Oviedo was a great experience from the first step in the door.

How does a person get to qualify the work of one staff member when all have done well with me? From…read morebeginning until now, everyone from the receptionist to the office manager, everyone including the dentist were wonderful to me. I highly recommend them.

I needed a tooth extracted and fairly quickly. Called several other practices and it was at least…read morea week or more wait or they didn't take my insurance. I was lucky they had a cancellation and got in within 2 days. Dr Crofton had a good bedside manner as did everyone in the office. He explained everything clearly and showed compassion for my fear. He made sure we followed up for the next step of getting an implant but I will need time to heal. Very pleased with this practices, especially that there were no financial surprises

I made the appointment a month and advance. Went to the appointment, and presented my Insurance…read moreinformation. Office called me back and performed an x-ray, and a consultation. It was only after that that they informed me that they did not take my insurance and demanded payment for today. I would never visited this office if I knew they did not except my insurance. Stay away if they do not except your insurance. They were not that nice either.

I was desperate one Saturday morning to get a tooth taken out. I am currently 14 weeks pregnant and…read moreI called every place possible. I finally found this place but it unfortunately did not accept my insurance, but at that point I have no other choice. I made an emergency appointment. I walk in and the waiting area was very small and not very welcoming. I get called back and the doctor was already waiting in the room for me. He asks me why I came in and I explained the problem. He had HORRIBLE bedside manners and honestly laughed at me a few times when I asked questions. I was told one price for an extraction on the phone and then when I got there it doubled in price. And it seemed that since he wasn't going to get his money he wasn't about to help me in an way, shape, or form. I then asked a few more questions and was made to feel stupid for asking them...again. I was given a release form for antibiotic by my OBGYN because again I am pregnant. This doctor then made me sit on the phone to try to call and get ahold of someone in my doctors office (which is closed on the weekends) to confirm I could take medication even though it was on the sheet that I could. I felt embarrassed, miserable, and alone because I was not being helped and I was in so much pain. I finally left the office crying my eyes out because I could not handle it anymore. It was the worst experience at any type of health facility I have ever been too. This guy should not be practicing and whoever gave him his license should reported as well. They even had the nerve to text me a link later that day to give them a review...I LEFT CRYING....HELLO?????? It was horrible. Will never go there again and I will urge others to not go there as well.

From the owner: General Dentistry, Dental Implants, Orthodonticsread more

Hubby and I have been coming to this practice for many years…read more The dentists and their staff is always so friendly and professional. There are just too many services they provide to mention here. Go online and you will find a wealth of information. We call them our super Dentist!

I did a course of Invisalign at Collins Dental and it was... okay…read more The Pros: - Everyone at the office is friendly and welcoming - They have freshly baked cookies every day - Dr. Collins is professional and knowledgeable - I *mostly* got my teeth straightened The Cons: - They are very hands off; I saw them a total of once during my actual treatment (halfway through). In fairness, I was told I could call in at any time. - My first real problem started when I finished my treatment. They had a trainee scan my teeth for the permanent retainer, who spent 15 mins waving the wand around in my mouth. The trainee was being monitored, but after all that work, something that important should have been done directly by a dentist. Additionally, the attachments weren't removed first, which meant they were digitally removed later, this could also be part of why I had trouble later. - My retainers ended up being very tight and painful to wear. I made a follow-up appointment and several calls regarding them, and was told they are fine and that Vivera retainers take 'some getting used to.' However, I then began to develop staining on my front teeth and tooth sensitivity, which I've never had in my life. I made another call and was told in order to be helped, I had to make an appointment for a cleaning (not included in my plan), so that they can polish off the stains and examine my teeth. - The cleaning ended up costing $500, I was upsold a ~$70 electric toothbrush which I was told would help with staining (it did not). I was also told that cleaning my retainers with dish soap was the cause of the problem, so I started using retainer tablets instead, but the stains returned shortly after. - I realized the retainers WERE the issue, and told them I want to get rescanned for new ones. I was charged an additional $320 for them*, and had to toss out the old set. However, due to the pain, I'd stopped wearing the retainers as consistently, and my teeth had shifted. *(Again, being fully fair, they agreed to refund me $290 for my first set of retainers, but ended up just wiping out a $250 balance for my cleaning. Letting me absorb the $40 difference) - I then asked if I had any refinement trays included to fix the shifting, but was told my case had expired. - I found out the office had elected to use Invisalign Go (a lite version that expires a year after its start, despite the fact my invoice says 'Invisalign - Regular Case'). The standard Invisalign version expires after five years. For the curious, I was charged $5400 for a short 6 month treatment plan and 12 trays (Online estimates how that Invisalign Go should cost $3k-$4k, and that it cost the office ~$1k to purchase them). However, even that limited plan should have left me plenty of time to get my refinement ordered. Except: My initial complaints about the retainer, staining, sensitivity, and discomfort were waved away for months. When I finally requested a rescan for new retainers, I was not told my teeth had shifted, though it should have been clear to them they had. I requested my scans months before my expiration to verify what I was seeing, but was repeatedly told the scans are 'too difficult to send.' When I finally got them in March (after pushing) I could clearly see they had shifted. But my case had expired in January. The reason I chose this office was because it was $500 dollars cheaper than an orthodontist's quote I received. However, the orthodontist offered a comprehensive plan of Invisalign & 1 free set of retainers, and I'm certain I would not have had the issues I did with staining and tooth sensitivity had I gone there. On top of that, I ended up paying an additional (~$600 for retainers, $500 for a cleaning, and another $70 for a toothbrush), essentially making this option more expensive. And at the end of it, my teeth aren't fully straight, which was the whole point of doing this. I still quite like Dr. Collins and the office, but I'm not exactly happy, so three stars. *Edit: was provided a $1260 refund for inconveniences suffered.