Requested an existing deck extension; it was explained at end of job that there were some rail post caps missing and the step railing was cut wrong which required replacement. I made the mistake of paying in full with expectation these would be addressed quickly. Rail caps were installed but of a different design and the step railing was never completed - this is now 4 months later. Emails and phone calls have gone unanswered despite several prior promises to complete the job. read more

Deck Designs Plus - Decks & Railing Near Me

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Overall we are pleased with our deck. We even switched up the design and plan a bit after they got started and they accommodated and got it done how we wanted. Logan was very courtesy and did a really good job. The only recommendation I have would be to have more up front communication with the customer on when it will be done and when you are going to work on it. read more

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I hate writing reviews on small "pop and son" company but I have to because I believe this company has changed because "pop" is no longer doing the work (at least he wasn't on our project). We hired Don to extend our ground level deck that is only about 6 inches off the ground. Signed on a Friday, Don (Logan) said 2-days to finish, work next week. Don asked for 1/2 payment up front. One design aspect asked him was that all the lumber was ground contact rated pressure treated and not just pressure treated. This is important because of how close our deck was to the ground. He guaranteed ground contact rated. Next Tuesday, dropped off the wood and set the 4x4s in the ground. No measuring stings or tape were used(at least from what I viewed). Then gone. We pulled the tags on the wood he purchased and looked it up. The deck boards were not ground contact rated, only the framing boards were. This requires excavation of dirt to be in compliance with the 6" for regular pressure treated boards. Said he be in Friday. No show, no call. No show Saturday, no call. Contacted us Sunday, came out. One section framed. Informed him the deck boards were not ground contact rated. He said they were and I invited him to look at the tags on the wood. He looked at them and rather than saying it was a mistake, he said "well these boards will last you a long time anyways like 10-15 years" I don't' want my deck to only last 10-15 years, I want it to last at least 50 years. Insisted on ground contact rating or there needs to be 6in clearance from the ground on all boards(this is what is required from the manufacture). He pointed to the older part of my deck and said "well those boards are likely not ground contact rated". Why does that have anything do with the project I hired you for? Existing deck has 18 inches of clearance of dirt. Said he would go down 6inches no problem and get rid of all the dirt. Framing one section completed, I went out to look at the work. I saw what I perceived to be problems all over the place. Sent the pictures to our uncle general contractor. He was very concerned. Another contractor came opinion? "do not let them back on your property...." Both identified several areas of concern to the point both recommend that the frame be disassembled and redone. Look at the pictures. They are supposed to use brackets that cost like a dollar a piece to put the frame together. It makes installing easier and proper. The 4x4s were supposed to be in the corners not just estimated in the center spots. They drove 2x4s into the ground on the corners and they were all cracked. Both contractors had no idea the purpose of these. Of the four 4x4s in the ground, only 1 had good contact with nails. There was one point in the ground where there was a tree root or something in the way of the board. Rather than excavate the ground, they sawed the board in half. They almost went through the entire 2x6 to the point only about an inch was remaining for board integrity. We also had concerns with how he was going to get the deck even with our existing deck, but we didn't get to that potential issue. They said back Tuesday the next week to finish . Tuesday no show, no text. Wednesday no show, no text. We text Wednesday night. Said 830am on Thursday. I planned to voice my concerns to him then. Thursday, no show, no contact. We texted Friday morning and said we were not going forward with his services. Again I don't know if this is because he is no longer working with his Dad on the projects, but our experience is completely different than what the other reviews and quality work show. However, then again I cannot see the framing from other pictures. Positives? Courteous while here. He offered extra work like put down weed fabric for free between under the deck that we purchased. Ironically, length to complete the deck didn't hide the poor craftmanship to get 2nd and 3rd opinions. We have most of the wood to complete the project (minus the wood he installed which likely will have to be scrap) to offset the cost of what we paid him upfront. read more

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