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    Bath Refinishing Solutions Cincinnati - A failing bathtub finish done by Bath Refinishing Solutions because they did not properly sand the prior finish down.  Boooo!

    Bath Refinishing Solutions Cincinnati

    (3 reviews)

    Do yourself a favor and RUN! The Bathtub Refinishing Solutions (BRS) 10-year warranty simply means…read morethat they'll fix their multiple finish chips and flaking as many times as they can and they will charge you for the privilege of messing up your house and losing use of your bath tub/shower. My install was on 12/26/24, and it was already chipped by March 2025. Their "lead installer" came out again (he was late, as usual) and fixed it. It was chipping again by July 2025, and I asked for a different installer who repaired it again and left me with a rough finish that I was told I needed to sand down on my own! It started chipping again in September 2025 and is now flaking so badly that I can scrape it off with my fingernail. I'm having another company come out to completely strip and re-coat my tub because BRS clearly cannot do the job properly, and they're just going to keep throwing multiple bad layers of finish on top of old ones. The representative from the new company I'm using sent someone out to look at the damage in-person, and he just shook his head and said it looked like no bonding agent was used at all in my initial installation. He also said this wasn't the first time he'd heard bad things about BRS. Now BRS is refusing to refund my $695 because they say, "chips and accidental damage are something that can happen, if not taken care of properly." It's just me and my husband using this tub! We've had it refinished twice before (via a different company) and both times it lasted well over 5 years with no chips at all. BRS also pointed out that they should have charged me to come out and fix the chips, but they didn't (and they should NOT have, given that the tub finish didn't even last 3 months). I've filed a complaint with the BBB, and next step will be hitting up the family lawyer (relatives are great!). Learn from my mistake. If it seems to good to be true, IT IS.

    They did a great job refinishing my old bathtub. I can't believe the difference it has made.read more

    McSwain Carpets & Floors

    McSwain Carpets & Floors

    (3 reviews)

    My experience with McSwain Carpets and Floors goes back four years. My house was built by Fischer…read moreHomes and floors installed by McSwain. The quality of the flooring is very poor which is a builder issue which I have spent way too much time trying to resolve with Fischer Homes without success. But the installation is the responsibility of McSwain. Some of the immediate issues with the installation in late 2017 and early 2018 were addressed with minimal satisfaction. It seemed the best I was going to get even after much effort. However, there was a large area of flooring that was reinstalled after the closing because workers had deeply scratched the front hallway when they removed construction materials from the house just before closing. The area was about 28' long and from 4' to 1' wide. I questioned the method of installation at the time because it did not match the installation instructions that came with the boxes of material. McSwain assured me that it would not be a problem. Spaces began to appear between the strips about a year ago and have gradually increased so that the area of the hallway flooring 4' wide and 10' wide starting at my front door is unsightly. I contacted McSwain in early November 2021, I was told that I would hear back from the Contractor Manager soon. Repeated attempts to get any response from that Manager have had 0 results. I finally ordered a somewhat satisfactory 4' x 10' area rug to cover the entire unsightly mess. I am not sure what I will do if I decide to sell my home, but as of January 18, 2022 It seems I have little hope of getting any help from McSwain. I do not recommend using this business. I have photos which I sent to McSwain. I do not see a way to share them here.

    Visited the Mason store, Joe waited on me...I should say til he found out I wanted carpet that was…read moreon sale (from ad). Being the only customer in the store when I got there, he helped me til a couple came in and he found out I was interested in the sale carpet and wanted pricing for install, pad etc. Then, he just walked away!! It was unbelievably obvious and rude! I realize there was a possibility of making more money with flooring that maybe wasn't closeout. But, it was so obvious that even the other couple looked over at me just waiting & holding the samples for 15 minutes while he talked on and on to them about their flooring needs.

    Deckworks - decksrailing - Updated May 2026

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