On February 19, 2025 I sent DoctorBlinds (aka: Window Covering Wizards) $1,038.60 through PayPal as…read morea 60% downpayment on an order to purchase and instal Graber fabric vertical blind vanes and matching valances. On March 21, Brian Baker, the owner of DoctorBlinds informed me via email that DoctorBlinds could not fulfill the order as the manufacture (Graber) had discontinued the fabric I had selected. Accordingly, the order should have been cancelled by DoctorBlinds at that time and my payment refunded promptly thereafter. In lieu of such, Mr. Baker unilaterally decided to attempt to find potential replacements for the discontinued items. He initially promised to bring such potential replacements to my home the following week for my consideration. The promised home visit never occurred however. In fact, over the course of the next two months Mr. Baker repeatedly reneged on promises to either bring or send replacement samples to my home. Frustrated with his lack of responsiveness, I requested a refund several times in followup emails to Mr. Baker. Finally on Saturday, May 3, 2025 I received a small batch of potential replacement samples by USPS mail. Finding none of them to my liking, I so advised Mr. Baker, requested that he abandon continuing efforts to find replacements, and again requested a refund in an email to him on May 5, 2025. Receiving no reply to such, I sent a subsequent email to Mr. Baker on May 12, 2025 reiterating my lack of interest in continuing efforts to find replacements and insisting that I receive a refund by May 23 otherwise I would seek redress through PayPal and other lawful means if necessary As I did not receive a refund by the May 23 deadline I had imposed, I submitted a complaint to PayPall requesting a refund of my February 19, 2025 payment of $1,038.60 through that service to DoctorBlinds. On May 30, 2025 I received an email from PayPal indicating that I was receiving a refund of $1,038.60 as the complaint had been resolved in my favor. It is very disconcerting that it took over three months (February 19 - May 30) and the intervention of PayPal to receive a refund from DoctorBlinds for an order they could not fulfill.

I am sorry that you felt the need to respond the way you did. I was never called and informed that…read moremy blinds were delayed. The only time I heard from you is when I called and left a message inquiring about the status of my blinds. No one ever picked up the phone and always left messages. I was told that the valences would be installed with in a week and I was never called to let me know when they would be installed. I was told that the owner himself was going to install them and they should only be a few days. Turns out I had to call again to find out the status of the valence installation. I paid you in full at the time of my order. No one ever told me that the valences would have an extra charge. Had you done so we could have worked the charge. I have my texts and other correspondence info if you would like to look at it and see how bad our communication with each other is and how I initiated the phone/text conversations all along. I hope to pass on better Karma than you have sent to me. A business owner should never be rude and ignore a customer. I worked for a family business for many years and customer service was something we took pride in. We never would have responded the way you did to me. This order was placed in mid December and when the valences finally came in they were the wrong size. This job was not fully completed until April 12.

I just had the install of blinds at my home. What I wasn't impressed at all, was "one" of the…read moreinstaller's attitude, who had been quite rude "on & off" during the install, and obviously not with correct instructions install with the opening/closing side for blinds, which had been fully discussed with a tech who came to measure prior. They had to re-do the opening by switching to the oposite side. By completion of install, installer no longer needed the step stool-- instead of picking it up-- he just threw it across the floor, on the procelain tile!! Porcelain tile or stone tile in general is fragile, don't they know? It breaks! No apology for this--no big deal for the guy.... Am disappointed in regards to this behavior,unprofessional & careless in my opinion. Reading a prior answer from the company's owner, I NEVER expected or even asked for a 40% discount ( for Black Friday) !!

Very happy with my solar shades. Gary at the office is a joy to work with. Anthony my repairman…read morealso on time, calls ahead and gets the job done. Fair honest company! Where do you find that now a days

Right from the start, Mike was polite professional and patient with us as we looked at options for…read moreour windows and sliding glass doors. We choose the plantation shutters and love them. We upgraded trim and sill covers so worth it for that finished look. Installation was as promised and the two employees were prompt and did a great job. Very pleased!

Great variety of materials. Custom made curtains for our X-Large slider. Looks beautiful!read more

Non-stop staging does an amazing job! I have worked with them often and each time they seem to…read moreoutdo themselves! They just staged a 2 bedroom, 2 bath condo with a nice water view but was just bland, neutral and dated. With their staging, the unit became irresistible to buyers! We had 4 offers the 1st day on the market and it sold for 107% of asking price!

Working with NonStop Staging is a breeze. Doshia and Jerry are true professionals who know what it…read moretakes to present your home in its best light. If you want to sell your home fast and for top dollar, be sure to call them.

They fixed my window. At a good price. And the whole team were friendly, professional and did…read morequality work. Very nice people. I just wanted the glass replacing and Window Panes did that. Just for fun let me tell you about the other quote I got. It was $10,000 more. I'm serious! I didn't want triple paned whole window replacement, I just wanted a broken window pane replaced. So, go with decent professionals!

We have used Window Panes twice now and they have been lifesavers! They literally have saved us…read morethousands of dollars. They are knowledgeable, honest and professional, and they are here for the long haul, unlike some of those fly-by-night guys who are out to make a quick buck and close up shop to move in to their next victims. Today they serviced our sliding glass door (replaced rollers, cleaned the track, did final adjustments to ensure a smooth glide). They were done in less than an hour and the final bill was $200. Another company quoted us $600 just for labor, and said the rollers would cost us another $500-$600! If you have any window or glass issues, save yourself a hassle and make Window Panes your first call.

I knew from the moment Amber enter to my front door that she would deliver an amazing job and my…read morefirst impression went above and beyond when she staged our home that was sold in one day ! I fully recommend Designology and I can't wait to work with Amber in the design of my new home as is worth the investment .

Blown away by the talent. exceeded all expectations and so easy and professional to work with. i…read morewoudn't think twice before using on any property.

I've used this company 3times in the past 4 years and recommended them to my friends. Now they…read moreapparently don't care at all about customer service. From being promised a call within 2 days due to faulty shade (not their fault shade was faulty), about 5 months ago, to multiple hassles leaving messages, to rude schedulers things have gone down hill. Still, it takes effort to write a bad review so a week ago I asked the owner to call me instead. That didn't happen. Today I get an email asking me scheduling questions that were already arranged. No one is paying attention. Do not use this company, they're just in it for the money now.

Eric and Jamie, out of the Venice office, did an incredible job, for a very competitive price, in 3…read moreweeks from order to installation. I am very pleased with the end result and recommend them highly. Susannah Hammersley

We Had Donna's doors and windows installed new PGT Hurricane windows in our Entire home. They did…read morean outstanding job. Kept me informed when they were going to be here and always showed up on time. Completed the job in two days as expected. County inspection was complete. With no problems. They came back and put up all the window trim to complete the job 100 percent. All the windows open and close nicely and the locks work. I would highly recommend this company. Best price in town also!

Donna's team replaced my storm damaged exterior french doors and garage fire door. I am so glad I…read moredidn't try to do this myself!! From quote to job completion, they were amazing to work with. I'm so happy with how quick and clean the install team was. I'm very very happy and highly recommend their services. I fully intend to use them for windows next.