Shirley is always helping me when I go furniture shopping…read more Sean worked the financing for me . Shirley n Sean r the best!! thanks to both of you !!

Very similar situation tony j posted seems to be a trend with this company we have purchased many…read morepieces of furniture from them and were satisfied. we purchased living room set and we were not satisfied with the quality you literally are sideways when you sit in it.we called got the same run around Tony did . We Paid good money for it and it was crap not even a call back the supposed furniture expert even said he felt the shift in it when you sit but still no resolution if your not willing to back the product you sell you should find better quality stuff to sell. People talk and that is what is going to determine the success of any business .you have lost my buisness my friends and family and cannot recommend that they shop at hornell furniture outlet.

The helping staff her name is Shirley sold us kitchen table and chairs. Beautiful Happy we went…read morethere to get them.

I had an excellent shopping experience at Davidson's. Their staff was friendly and knowledgeable…read moreand helped me special order a fabulous sofa! I would highly recommend this store from the sales experience to delivery! Excellent store!

This locally owned store has been in business for several decades because they treat the customer…read morelike they would a family member. They sell high quality American made furniture, but their prices are competitive with the cheap Asian stuff sold by chain stores. Our experience was great, from the very beginning with Cicely (our sales rep) to the two courteous and careful delivery guys, and the office staff for their follow-up communication. Everyone worked at professional level. Thank you. Joe K., Waneta Lake and Elmira, NY

Even though it was a bit pricey, I really liked this couch/chaise/chair set. I also got a mattress…read moreand base. When the delivery people came, they didn't wipe their feet or wear booties like every other delivery people have. I was scrubbing mud off of my white chair while they were bringing in the other items. They saw me and said nothing. As they were carrying the base of the bed upstairs, they smashed a chunk of the edge of an archway going upstairs. They were bringing it back to the truck and decided to try again. I later found out how they did it. I noticed part of the cloth was hanging down from the base and one of the boards that frame the entire thing, was split into two. There was also mud on my mattress that I had to clean. They were sloppy and reckless and had no regard for the situation. I also had to clean mud off of my walls and other things in my house. I didn't realize the extent of the damage right away so nothing could be done. Customer service is minimal at best. If you are looking for good service in any way, this is not the place to go.

I insistently drop off my gently used household items. The employees are kind and helpful with a…read morewide range of abilities so this is a great sheltered work space for them to be at. When I moved into a bigger house. I stopped and purchase some great furniture at very reasonable prices to hold us over. Till we bought new items, then we brought the older items back.

From the owner: Goodwill isn't just a store where you find incredible bargains like discount clothing for women,…read moremen and kids. Goodwill of the Finger Lakes, a not-for-profit organization, offers a remarkable way to make our community better. When you spend a few dollars at a Goodwill retail store and get a great deal on discounted clothing or make a donation of gently-used second hand clothes & other items, you'll be helping to change lives by creating jobs in our stores and funding innovative community-based programs. It's an amazing blend of entrepreneurship and giving back which feels good! So donate used clothes or other items at one of our drop off locations or come in to shop. Either way, you'll be helping to change lives in a big way.

They never call you back and they don't even know what their phone number is there... very poor…read moreservice over the phone

Anytime I've been in here the employees are awful rude ask questions get snarky comments ask to see…read moresomething in the case was told when I get a minute won't be back here definitely not worth the trip

Finally visited after living in the area for nearly a year. Such a sweet place with nice items in…read moreevery nook and cranny. They have local pottery and art as well as gift items that, yes, you could find somewhere else; however, I believe in supporting our local small businesses. The best part is meeting and talking with the owner and sharing our journey stories on how we made our way to these small villages. Oh, guess what? You'll find Jay Pullman's art here. Don't know him? He's Bill Pullman's (the actor!) brother and they're from the town over, i.e. Hornell. My purchases? A candle that really smells like sticky buns, and a charm for just $2.90. Plan to go back and get those deerskin mittens for just $20!

This country store is quaint, not flashy, just the way it has been for 34 years. I grew up in this…read morearea, and can attest is relatively unchanged. The hard candy at the front, perfect placement for the kids, to a solid 30 minutes of browsing through all the options. I got gifts and a perfect card for my friend. They support many local artists, so you won't find some things anywhere else. Remember, this area is not retail rich. It is very special that you can come here and find a quality gift for just about anyone.

I'm starting a home improvement project and placed a fairly large order--several hundred dollars'…read moreworth of materials--plus $60 for next-day delivery. They confirmed the order was ready to go. Day 1: Nothing arrived. I called and was told there was a "delay." Fine--things happen. They assured me it would come the next day. Day 2: The 1-3 p.m. window came and went. No delivery. I called again. This time I was told it would arrive by 8 p.m. Still fine; I rearranged my day and waited. At exactly 8 p.m., I got a text telling me the delivery was now pushed to the next day, 1-3 p.m. Day 3: FedEx finally showed--with one small item from the entire order. Keep in mind: they repeatedly told me an adult had to be home for this delivery. So I've now burned three days on standby. When I called to ask what was going on, I was told the delay was actually because I had selected next-day delivery--which apparently sent the order to a third-party gig-driver service that "couldn't find a driver." The rep literally blamed me for choosing the service they sell, and when I angrily pushed back, she hung up on me. At that point, I cancelled the order entirely. If simple delivery requires three days, finger-pointing, and a hang-up, I'm not risking the rest of the project with them.

If you are purchasing appliances here, I would avoid it. I purchased a refrigerator from them in…read moreApril now it is June and it is already not working. The manufacturer is giving me the runaround and Lowe's will do nothing to help me get the $3,000 refrigerator I purchased from them repaired. Meanwhile it is 100° outside and I have no way of keeping my groceries cold. Apparently, they only cover the refrigerator for two days After installation. Even with the service plan, they will do nothing because technically it's covered under the manufacturers warranty. They don't really seem to care that the manufacturer is not responding.