My mother has been at Emerald Crest Mtka for over two years, and we are very happy with it…read more We love the layout! There are 12 bedrooms circling a large living room and dining room. I like that they have bedrooms, not apartments, which encourages residents to leave their bedroom and come out to where all the action is. And there are activities available seven days a week. Emerald Crest has three houses, each with different levels of dementia, which works really well. I wanted mom to be with other Seniors who have similar mental and physical capabilities as she does, so that she could make friends. It has worked out really well, and she has made friends. I remember walking her to a table for lunch one of the first days she was there. Her whole face lit up when she saw who she would be sitting with. She didn't know their names, but she knew that she liked them. Mom has gotten excellent nursing/health care at Emerald Crest. When mom moved in, she had infected diabetic ulcers on her feet and legs that we thought would kill her. She has gotten such good care at Emerald Crest that when these diabetic ulcers do occur, they are quickly treated before they can get worse. I feel that they are no longer a threat to her life. The staff at Emerald Crest has always quickly responded to our questions and concerns. Because I am confident about the quality of care my mother is getting, I don't worry about what is happening when I'm not there. I'm able to go on vacation, and even travel out of the country, knowing that my mother is being well cared for. I highly recommend the Minnetonka Emerald Crest.

My grandfather has been a resident at Emerald Crest of Minnetonka for 6 months now and I could not…read morebe more disappointed with the help and care of the nursing professionals. Sometimes left sleeping in bed till 3:00pm with his breathing mask off, not properly groomed and dressed for the day ahead, forgotten medication, no breakfast or lunch because of my grandfather's refusal to sit at the kitchen table and awake anywhere from 8:30pm-10:00pm when the agreed upon bedtime is 8:00pm, are all reasons why myself and numerous family members are now with my grandfather from the time he wakes up everyday to the time he goes to bed. Without our supervision, my grandfather would be left in bed and left unfed. I understand the professionals are not able to force a resident to eat. However, my grandfather needs to eat or he will wither away and die. A solution? Welcome him to the table and sit with him until he is done. Don't have the time to sit with him while he eats? Take the time I see you sitting on the couch not even engaged with the other residents, standing around talking to the other nurses and/or on your cell phone and put your time and energy toward the residents and make the $8,000/month we are paying you worth it. I and each one of my family members have gotten him to eat his entire meal by patiently sitting with him, scooping food onto his fork, handing him the fork where he then takes it himself to eat. It's one thing if he refuses to take one more bite. What is not acceptable is the lack of effort made by the nursing professionals to even get him to the table! Simply asking him will not do. He needs to be told it is time to come to the kitchen table for a meal. He needs to have food in front of him in order for him to eat it. It is not enough to ask him if he's in the mood for food. Again, he doesn't eat and he withers away and dies. Assisted living homes have a very bad reputation all across the world. Emerald Crest of Minnetonka is not doing a thing to change that. I expect great care for my grandfather. He and every other resident here deserve it. Be better, Emerald Creat of Minnetonka.

My loved one walked into Gianna's on his own 2 feet (an important distinction), with the idea that…read morehe was going to get more focused attention and individual care because of a smaller ratio of residence to staff. Our family was told there would be active interaction with the residence, music therapy and other therapeutic methods that would be used to achieve the proposed individualized/focused care. The actual result is that NOTHING could be FARTHER FROM THE TRUTH! The REALITY is that immediately after moving in, while our loved one was getting adjusted to a new place, people and surroundings in the first few days, the immediate course of action from the Gianna's staff was to medicate him to the point of extreme sedation, so that he did not disturb the staff! This sedation was to the point of him being asleep in the chair all day every day and not moving, not eating and inability to be mobile when he had just walked into the place days earlier. At the direction of the Gianna's nurse, the staff issued PRN meds (as needed med's) automatically when they were not needed. He was in the chair asleep in the chair, and they continued to issue sedating medications. This was so severe, that one time I walked at dinner time and our loved one was laying on the floor with the staff walking around him, like nothing was wrong. Not helping him up or attempting to help him. The staff did not exhibit any compassion or attempt to find alternative solutions. This continued. Simultaneously NONE of the therapeutic methods promised happening. I am not saying this lightly as someone who was hearing this from afar. I witness this firsthand as I was there 22 of 28 days he was in Gianna's. This persisted and he did not come out of nor was able to recover from the extreme sedated state the Gianna's nurse and team put him. He paid the ultimate price died 28 days after entering Gianna's. Save your loved one! DO NOT believe what they tell you! DO NOT PUT YOUR LOVED ONE IN GIANNA'S. They too may pay the ultimate price like my loved one did! PS: As someone who was there nearly daily, I observed that of the following: Of the 14 residents at Gianna's ONLY 1 person was mobile on her feet and verbal. ALL others were confined to a wheelchair, nonverbal and appear to be sedated with no movement, verbal or physical interaction with staff. This was observed throughout many different shifts. Would give less than zero stars if I could! Signed: Extremely Heartbroken loved one

My dad lived at Gianna for only 28 days: from the first day when he walked in on his own 2 feet…read more(able to ambulate, eat, and interact) to the day he passed away. We moved to Gianna because we were promised low staff to resident ratio, more individualized care, a "medication last" approach, experienced staff and a warm environment that treated residents like family. While the ratio was as promised, I felt the care, staff competency and medication approaches were not. Often, I found my dad sitting alone, in the corner, unable to move or open his eyes from sedation. With drool down his cheek and leftover food on his face. He would often have globs of liquid medicine in his mouth from staff trying to give medication while he is unresponsive to verbal commands and touch. I would often find him in this state with no interaction from staff leaving me to advocate for his needs. We felt like outsiders and an inconvenience. This was not the care I was promised. We had multiple instances of their staff not following hospice medication orders. We witnessed staff administer anxiety medication labeled for as-needed use when my dad was already so sedated that he was unresponsive. I was able to intervene while present, but who knows how much extra, unneeded medication was given when I wasn't. It was also administered incorrectly. Instead of administering sublingually (as stated on the medical order), they were dissolving the meds and shooting them down his throat with a syringe. This is incorrect and can be very dangerous especially if the person cannot swallow as medication can be forced into the lungs. I believe this was occurring as my dad would often cough after being given medicine this way. There was an instance where the doctor ordered a stop to a medication, yet staff continued to administer it for four days! For four days my dad was given discontinued medication IN ADDITION to the medication that replaced it. The head RN at Gianna locked the medication in a cabinet in her office to prevent staff from continuing to administer it. Apparently, she was not confident enough in her staff to be able to verbally tell them not to give this medication. When my dad was bedridden at end-of-life stages and NEEDED this medication, it couldn't be accessed. This caused a 2.5-hour delay while we waited for the medication to arrive. If that wasn't bad enough, once the medicine arrived, staff administered the medicine incorrectly. My dad began vomiting and choking after a few doses. We immediately alerted staff. There was no urgency by them to help which is VERY alarming in this type of situation. I would hate to see what would have happened if he was alone during this episode. After alerting the hospice nurse of what occurred, she had to call Gianna's staff to educate them on how to give medication sublingually as written in the medication orders. After the medication was given correctly, relief was seen almost immediately. I believe that none of the prior doses were effective due to incorrect administration. All this to say there was so much prolonged and unnecessary suffering that took place because of mistakes that should never have happened at a facility of this caliber. Sublingual medication at end-of-life stages is extremely common. It was shocking to me that their "experienced" staff were not familiar with how to give medication this way. These events support my experience of lack of competence and compassion within the staff and lack of proper RN oversight/direction. Medication mistakes are unacceptable and can be life threatening. This was far from the end-of-life experience I wanted for my dad and family. It certainly was not the experience I expected given what was advertised to me and the price that came along with it. While I should have been focused on enjoying what little time I had left with my dad, I felt forced to monitor staff to ensure they were performing care properly, giving the right medications, and administering medications correctly. I feel robbed of this time. The only silver lining is that my dad and family didn't have to suffer through the poor care and experience of this facility for long. Although our stay was brief, the damage caused by this facility was large. If you care for your loved one and the end-of-life experience you have with them, I recommend you steer clear of this facility.

My son moved in here in February. He is very satisfied. The staff are wonderful & the house is so…read moreclean. Don't agree with the two previous posts at all.

From the owner: Stonecrest Living strives to enrich the lives of those we care for every day. We deeply believe in…read morecompassion, respect, excellence, and integrity, that is the core of our mission. Our work is driven by love and support, and our staff live by these core values. We believe that we are the right place and provide the right care for our residents, we seek innovation and creativity to better define care into the future, that is our vision.

As a physician and a daughter, it is my honor and privilege to recommend Spirit Care Homes…read moreenthusiastically and without reservation. My father lived in a large assisted living facility for almost two years. As his neurologic disease progressed, that facility was unable to meet his care needs. We were incredibly lucky to find Spirit Care for the final several months of his life. The loving and sensitive staff made my father and our entire family feel at home and cared for. They went above and beyond to ensure that during his time at Spirit Care my father felt welcomed, safe, loved, and confident that his needs would always addressed. Unique to Spirit Care is the consistent and skilled caregiving team. At Spirit Care, the staff are respected and appreciated, which attracts and retains highly qualified, long term caregivers (we had experienced frequent turnover of staff at the larger facility). The owners and staff at Spirit Care constantly checked in with my father, our family, and his hospice team to ensure that he was getting the best care possible, always promoting his autonomy and quality of life. The state of the art monitoring technologies utilized at Spirit Care ensure the residents' safety and optimal health. Spirit Care worked with us to creatively adapt my father's care plan as his condition changed and they always advocated for us. Spirit Care's excellent program allowed me to let go of the role of care manager (because absolutely nothing fell through the cracks) so that I could just be a daughter again. In his final days, Ilitch, Ria, Tammy, and the entire staff enveloped us with love and support so we could focus on my father's comfort. In fact, they continued caring for our family even after my father had passed away with incredibly generous actions that allowed us to focus on grieving. I absolutely recommend Spirit Care Homes to any family looking for a caregiving home for their loved one. I will be forever grateful to Spirit Care for the role they played in the final months of my father's life. This is a top notch facility that I fully and wholeheartedly recommend and endorse both as a physician and a family member.

From the owner: A trusted home that offers more than just assistance—it's where lifelong memories continue to be…read moremade.