My mother has been at Emerald Crest Mtka for over two years, and we are very happy with it…read more We love the layout! There are 12 bedrooms circling a large living room and dining room. I like that they have bedrooms, not apartments, which encourages residents to leave their bedroom and come out to where all the action is. And there are activities available seven days a week. Emerald Crest has three houses, each with different levels of dementia, which works really well. I wanted mom to be with other Seniors who have similar mental and physical capabilities as she does, so that she could make friends. It has worked out really well, and she has made friends. I remember walking her to a table for lunch one of the first days she was there. Her whole face lit up when she saw who she would be sitting with. She didn't know their names, but she knew that she liked them. Mom has gotten excellent nursing/health care at Emerald Crest. When mom moved in, she had infected diabetic ulcers on her feet and legs that we thought would kill her. She has gotten such good care at Emerald Crest that when these diabetic ulcers do occur, they are quickly treated before they can get worse. I feel that they are no longer a threat to her life. The staff at Emerald Crest has always quickly responded to our questions and concerns. Because I am confident about the quality of care my mother is getting, I don't worry about what is happening when I'm not there. I'm able to go on vacation, and even travel out of the country, knowing that my mother is being well cared for. I highly recommend the Minnetonka Emerald Crest.

My grandfather has been a resident at Emerald Crest of Minnetonka for 6 months now and I could not…read morebe more disappointed with the help and care of the nursing professionals. Sometimes left sleeping in bed till 3:00pm with his breathing mask off, not properly groomed and dressed for the day ahead, forgotten medication, no breakfast or lunch because of my grandfather's refusal to sit at the kitchen table and awake anywhere from 8:30pm-10:00pm when the agreed upon bedtime is 8:00pm, are all reasons why myself and numerous family members are now with my grandfather from the time he wakes up everyday to the time he goes to bed. Without our supervision, my grandfather would be left in bed and left unfed. I understand the professionals are not able to force a resident to eat. However, my grandfather needs to eat or he will wither away and die. A solution? Welcome him to the table and sit with him until he is done. Don't have the time to sit with him while he eats? Take the time I see you sitting on the couch not even engaged with the other residents, standing around talking to the other nurses and/or on your cell phone and put your time and energy toward the residents and make the $8,000/month we are paying you worth it. I and each one of my family members have gotten him to eat his entire meal by patiently sitting with him, scooping food onto his fork, handing him the fork where he then takes it himself to eat. It's one thing if he refuses to take one more bite. What is not acceptable is the lack of effort made by the nursing professionals to even get him to the table! Simply asking him will not do. He needs to be told it is time to come to the kitchen table for a meal. He needs to have food in front of him in order for him to eat it. It is not enough to ask him if he's in the mood for food. Again, he doesn't eat and he withers away and dies. Assisted living homes have a very bad reputation all across the world. Emerald Crest of Minnetonka is not doing a thing to change that. I expect great care for my grandfather. He and every other resident here deserve it. Be better, Emerald Creat of Minnetonka.

My son moved in here in February. He is very satisfied. The staff are wonderful & the house is so…read moreclean. Don't agree with the two previous posts at all.

From the owner: Stonecrest Living strives to enrich the lives of those we care for every day. We deeply believe in…read morecompassion, respect, excellence, and integrity, that is the core of our mission. Our work is driven by love and support, and our staff live by these core values. We believe that we are the right place and provide the right care for our residents, we seek innovation and creativity to better define care into the future, that is our vision.

Our family is forever grateful to The Glenn Hopkins for the wonderful care, love and support shown…read moreto our Dad and family. When our Dad made the difficult decision to sell his condo and move to a Senior Living location, we visited multiple Senior Living homes but kept returning to The Glenn Hopkins. Scott and the wonderful Marketing Team were very patient, allowing us to visit multiple times as they understood this was a major decision for our Dad and family. Dad chose The Glenn because it felt like home and we knew he would be cared for very well. Dad spent the first five months in The Towers. He was so happy with his one bedroom w/den and couldn't get over the fact that he was being served meals in a dining room with white linen tablecloths. It felt like he was dining out every day. In June, Dad had to move to The Terraces Assisted Living where he lived for the next 10 months. Sandra, Julie, and Jen were so fantastic and accommodating as he required many schedule changes based on his changing health. Dad formed many friendships with the other residents during his time at The Glenn. They looked out for each other and we are thankful for his wonderful neighbors. He also made many friendships with the staff who cared for him. It takes very special people to do all that the nurses and aides do every day and to do it with love and patience. Dad made the choice that if something happened he did not want to go to the hospital. Instead, after suffering a stroke, he spent his final days in his home being cared for by the people who knew him and cared about him. Our family is OVERWHELMED by the love and support that was shown to our Dad and us during his final days, and the days that followed as we planned his service and moved his belongings out of his apartment. It was a steady stream of staff and neighbors who came to show their love for him and say goodbye. The staff also provided so much comfort and support to our family each day. They shared stories of their family members, gave us lots of hugs, and told us "we cared for your Dad how we would want our Dad to be treated". It was very touching when some of the staff took their personal time and came to the funeral service. The Glenn was an extension of our family and we knew Dad was loved and received exceptional care every day. Dad frequently said "God brought me to The Glenn". We are thankful this is where he lived and thankful to everyone who touched his and our family's lives. We would highly recommend The Glenn Hopkins to anyone looking for a Senior, Assisted Living or Memory Care home. Family of Al Carlson

I heartily agree that The Glenn Hopkins is a wonderful place to live. My reasons may be a bit…read moredifferent from most others, however. Two years ago I decided I wanted to live closer to my children and to downtown Minneapolis, so I sold my town home in Elk River. I no longer wanted to own real estate, thought about finding an apartment, but I'm 84 and knew I'd need services at some point even though I don't now. I have 8 children and the thought of their trying to decide "what to do with Mother" made me feel I should be the one to decide. I shopped around a lot and found the Glenn by far the most appealing senior residence. I still don't NEED any of their services, but I use the shuttle a lot, have learned to navigate the Metro buses and can get around so easily that I sold my car six months ago. What pleases me most is 1) the opportunity to volunteer here as much or little as I wish, 2) the ability to be as social (or not) as I like and to my great surprise 3) the wooded surroundings and splendidly maintain grounds. I like to walk and never tire of this area. And don't get me started on the city of Hopkins! It puts Elk River to shame, with many good restaurants, a movie theater, an art center with concerts and events for all ages, a grocery store, hardware store, drug store that delivers, specialty shops and a half dozen antique shops as well as a branch of the Hennepin Library system. (We have a fine library in our own building, too, with quarterly deliveries of books from the Hennepin system as well as hundreds of books that have been donated to us.) I am Catholic and was delighted to find a "church home" here. Last of all (perhaps it should be first) the entire staff is not only competent but very, very kind. Every one I've met will go many extra miles to be helpful.

Staff, overall, is extremely unfriendly. Some of the Aides are very kind but are clearly…read moreoverworked. The environment is permeated with low energy and lack of people. The facility is consistently understaffed. It takes staff a very long time, well past the required 10 minutes, to respond to resident calls. Food is poor, almost always lukewarm or cold. Over the holidays, dinner service has been cancelled at least 3 times with meals being brought to residents' rooms between 35-50 minutes later than they normally eat. No silverware or napkins. The food was clearly cooked hours and hours before and reheated. Activities are very limited. Even meal times which are supposed to offer social interaction have been relegated to residents' rooms of late. Residents don't receive the basic level of care they are paying for and yet they are being charged additional fees when they push their call buttons. How is that even possible? Staff makes promises of change with no follow through. The facility seems to lack the basic processes necessary to ensure consistent, quality care. I've been involved with various facilities for well over 2 decades and it's not where I'd put my loved one.