Returning to Michigan and stopped here for the night. We travel with our golden retriever…read more Called to make a reservation and asked do you allow pets, absolutely. I confirmed the rate multiple times. Upon arrival at the hotel we were informed that pets were an additional fee of $75. We explained no mention of this when we booked. Desk clerk gave little to no explanation as to why nobody told us of the additional cost. We travel with our dog a lot. Not once have I had an issue with not being told about additional fees for pets. Disappointed as Holiday Inn is really good. Not this time.

This girl named pam makes the best omlet and bacon in the morning girl at desk is supper nice and…read morethis guy brought me a sprite room was amazing art is fantastic just great experience

We booked a stay at the end of March and unbelievably we were told we were the first hotel guests…read moreof the year. They also mentioned we were the only guests that night and as a horror movie fan- it made me a little uneasy. The hotel staff called us a couple of times to verify our arrival time to make sure they had our room ready and security would be there to let us in (we felt oh so important). We started up the mountain and after a little way up we stopped to check in with security, a super nice guy who just had us fill out our paperwork and let us know our room would be open for us. We continued up the mountain but stopped frequently to take in the amazing views the altitude allowed. There are lots of spots to stop and sit or stand in awe of the beauty surrounding you. The Sasquatch cut out hidden in the woods was a bonus too! The room was just as amazing as the view. It felt like a little home and the bed was delightfully cozy. Our fridge had some beverages in it to enjoy during our stay as well which I really appreciated! The soaking tub was magnificent and the balcony is magical. We spent the majority of our time sitting on the balcony with some wine and enjoying the most amazing view of the valley below, it was our favorite part of the trip. The only downside was that the restaurant wasn't open during the year we went and there wasn't anything real close by to grab a quick bite. Ultimately we decided we enjoyed the room so much we didn't want to leave to find something to eat and just enjoyed the snacks we brought with us. All in all this place is amazing. I couldn't believe we were the first visitors because the view from this mountain is incredible. I hope they get their restaurant back up and running because I would love to return.

This was our impromptu stop on our trip and we were very glad with our choice. The rooms were…read morespacious and clean. We had two comfy queen beds with lots of pillows, heater, microwave, tv, lots of beautiful mirrors and more. It was also very quiet which is a plus. They do serve breakfast but we didn't wake up in time to take advantage of that. The desk service was friendly and accommodated us at 2am. Check out was easy and they offered us a free water bottle for the trip. Would stay again - especially for the affordable price.

It's nasty..it smells.owner tried to charge me double..with me showing him my confirmation.then…read moregives me keys to a double room.i paid for a king room. I got a refund and left. Don't waist time or money on this nasty place

This is one of the most full-service marinas on the lake. The store is well stocked and we've had…read moregood experiences renting jet skis. Unfortunately, the restaurant is a bit of a letdown. I've been many times so this isn't a one- off experience. Staff is typically very young and untrained. If it's crazy busy I'm patient, but if there are only one or two other tables and the staff is just standing around talking and provide terrible service, it's frustrating. Recently stopped in and stood by the hostess stand for 10 mins without any acknowledgment. They weren't that busy, but the hostess was cleaning tables, so we didn't mind waiting. When she came over no greeting or anything. We asked for a table and she just handed us a buzzer without saying a word. If there's a wait, good grief please just communicate that. I asked how long the wait was as she was walking away and she says "45 mins"... crazy she expected us to wait without telling us how long it would be. I honestly think this place would do much better if it was self-service. The food is OK but the cod sandwich did have visible parasites last time I ordered it.

Great marina, fantastic atmosphere, and amazing shop…read more We stopped in on the recommendation of someone at our resort and we are so glad we did. The drinks were tasty, the service was very friendly (from the moment we were greeted and seated outside, to our server and inside the store itself). This is a super family friendly place, but do know there is LOTS of partying going on at the bar - it's a marina at Norris Lake, I'd expect nothing less. During the summer they do theme nights. You'll see everything from Halloween to a Polynesian luau. These guys don't mess around. The food is quite good too. We ordered the chicken quesadilla with everything (based on the recommendation of our "dock guy") and it was really tasty. It's very filling and packed with cheese (so if you are not a cheese person, might want to order it with light cheese). The onion rings are so good and served with a remoulade type dressing. One of us ordered the grouper bites. He didn't love them, but they weren't bad. Of course, we're on a lake, not the ocean, so it's to be expected. As for drinks, they have a good variety of beers and can make just about anything you'd like. I ordered a mai tai and it was strong and delicious. It was SO tempting to buy something in the gift shop. It's the best gift shop I've seen on the lake. So if you're looking for a fun souvenir, beach gear, a great hat, or even jewelry, stop in here. You won't be disappointed. They also have plenty of GREAT beverage options - alcoholic and otherwise. I was impressed with their selection. When we head back to Norris next year, we'll pop in for an early dinner again for sure.

This place is disgusting! Not only is everything stained like linen and furniture room was not…read moreclean. People working there not very friendly either.

Gross. Stains and dirt on sheets, towels, ceiling. Just gross. I wouldn't even pay $50 on a good…read more(desperate) day here. Unfortinately paid $80 and thought we got a deal..can you believe they charge more than that even?? Wow..sucker tourists! I wasn't expecting too much but even at that..clean sheets would be nice.

We stayed here one night. It was clean and the rooms were gigantic but it is not a Marriot or…read moreEmbassy Suites. Good family atmosphere. Good location near the interstate. Clean, good beds - not bad.

Cheap motel to stay the night, unfortunately the room was hard to get into (poor keycard system),…read moresmelled of smoke (non-smoking room), and had a rambling squeeky AC unit. Too tired to care, and not staying long enough to complain. But whatever, you get what you pay for ($47.75 after tax)

I agree but there is an a really good BBQ place a short walk from the motel. Made me forget about…read morethe room, etc.