I needed to replace my brakes on my vehicle. I haven't had the best experience with local shops as well as the nearest Mazda dealership. I looked at reviews online for nearby auto repairs shops. Deerfield Tire and Auto had high rating for their service and honesty. I scheduled an appointment for my vehicle to have the front brakes replaced. The customer service was superb. Troi and his team are very helpful and provided great service! I will definitely be back for maintenance and other auto service needs. read more

Stopped in 30 minutes into a roadtrip with our RV. They were happy to help us right away. So thankful!

horrific experience. took my car there multiple times, paid hundreds of dollars and still had to take it elsewhere at the end.

I used to live in South Florida. If you're familiar with that part of the world, you know that every mechanic is a con-artist looking for new and unique ways to rob you of your hard-earned money while convincing you they're doing you a favor. My car started making a very strange grinding and rubbing noise when I was taking a left turn. I suspected it might have been a control arm, wheel hub, or something else suspension-related and was nervous. We've been in the area only about a year, and I had no clue who was a good mechanic that could help fix the car and not drain my bank account. I was at a Marshall Area Business Administration meeting and bumped into someone who referred me to Deerfield Tire & Auto and told me to ask for Troy. A few weeks later, I got the gumption (mostly because I was tired of having a car I couldn't use) to wander down to see Troy and I have to say, I was shocked. Troy and I went for a little test drive. In less than a block, he was able to take a reasonable guess as to what was wrong. He figured it was coming from the rear passenger side wheel, whereas I thought it was the left front wheel. He got the car up on the rack and let me know it was nothing suspension-related (whew) and instead was a brake problem, with the possibility of it requiring new calipers and possibly needing new bearings. As it turned out, all it needed was new pads and rotors. Troy called me several times to give me updates as to what was going on and how he was ruling out some of the worst-case scenarios (your calipers reset perfectly... your bearings are fine). He could have easily taken us for a ride (pun intended) and just told me it was all of those things, and I wouldn't have been the wiser. But, he was honest, he communicated everything, and treated us with respect. I was so impressed with Troy that, when I picked up my car yesterday, I dropped off my Jeep for tire replacement. I was having some uneven wear on the front tires, where other mechanics had said, "That's a Jeep thing and it'll cost you about $600 in suspension work, a CV joint, and then you'll need to buy tires, too." Nope. He gave me the cost of two tires, he then tested the alignment and it was as simple as the tires were too far toed out. An alignment was $89 and would fix the entire issue (on top of the tires). He showed me the before/after readings of the alignment and we were on our merry way. The next time I have an issue that can be addressed by his shop, I'm taking my vehicles here. He instilled trust and made me feel comfortable with the entire process. read more

I want to send a BIG thank you to Troy and his team. Earlier this week I went to leave for work and found my tire was flat. I added enough air to get me to Deerfield and I drove into Deerfield tire and auto to find the parking lot full. Regardless of the schedule they got my new tires on an oil change and it was ready when I was done with my shift. And they even gave me options on tire prices! Thanks for great service! read more

I spent over $1400 getting my car fixed and a week later still doesn't want to start brought it back got charged more and they lied to me about fixing things. Replaced a battery that had a warranty on it so they charge me another $200 replaced parts only to say it's the wiring to them which they replaced before and our now claiming I didn't and that's the new problem. Yes I need a new part or two but I'm having to drive around w a jump box and removing my NEW battery to charge every time I want to start it for work. Save your money and go elsewhere. Update : they replaced the org part they installed and now it's working better. Communication problems 100% car is working but it took months of back and forth. read more

I have had my cars serviced at Deerfield Tire & Auto several times and my experience has been excellent every time. Troy always explains what is needed and, more importantly, what is NOT needed. On my most recent visit I needed a underbody plastic guard replaced on my Toyota. He was able to obtain a part from a dealer the next day and since removing and replacing the old part took only about 15 minutes, he did not charge me any labor ! By comparison, the local Toyota dealership charges a flat fee of $ 135 just to "look at it". That was certainly a very generous thing to do and something you do not find at many car repair places. Thank you very much, Troy ! I highly recommended Deerfield Tire & Auto if you live in or reasonably near Deerfield, WI. read more