I was looking for a retirement gift for myself and decided to stop by the Deering showroom to see what the banjos and the company was all about. Prior to arriving, I researched their products and history on their website so I would have some idea what I was looking at when I got there. I stopped by unannounced (no appointment) yesterday and was extremely disappointed with what I found. According to the "salesperson" (?) who was talking to another customer, all the banjos in their showroom are factory "scratch and dents" or used! Additionally, they were all filthy; covered in dust, and greasy finger prints all over the metal components. The one Sierra hanging on the wall had a 3" crack running down the back, and several of the Goodtimes had a gap between the neck and the body. Not exactly the image I was expecting. Imagine if you went to a car factory, and all the cars in the showroom had a cracked windshield or chipped paint or flat tires or 50,000 miles on them. Would you be impressed? Would you be inspired to spend hundreds or even thousands of dollars based on what you saw? I certainly was not, and put my wallet away almost immediately. That's your factory showroom, Deering! Only the best of your best should be on display in there! And if you're willing to let those second rate instruments be your "best foot forward", then what are you willing to ship out to retailers? Disappointed, unlikely future customer. read more

Have driven past this place for years and finally made the time to go on the tour. Tours are Tuesday & Thursday at 1:00, you need to call and reserve a spot. (Free) We were greeted as we walked in by a friendly receptionist who lead us to the showroom where we waited for our tour guide. Carolina was our guides name and was very knowledgeable. She lead us through the factory, stopping at each station explaining every step of how they make their banjos. Questions were welcomed and answered completely. Factory tours are such a great way to see quality products made in the USA, and this tour didn't disappoint! read more

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Stopped by Deering yesterday, spur of the moment, with my son who is an avid banjo player. The showroom was like a slice of heaven for him. The woman at the reception desk. Carol, was extremely friendly and encouraged him to play any banjo he would like to. He played most of them and loved it. Some needed tuning, but that didn't stop him. There was a tour winding down in the room and the tour guide was very knowledgable and answered all of the questions thrown at him. Seems like a fantastic place to work! And they produce the best banjo in the world. read more

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Friendly and informative, I'm not a banjo player but my family stopped in and we were welcomed warmly and shown the variations of the various models. Great pride in making them here in the USA, which is a great thing in this era. If I could play even a bit of music on a banjo I'd stop by more often just to hang out in their comfortable showroom. read more

Not sure if this company is meeting health standards for it's guys in the shop. Last week was the first time they got filters for their masks! I might have to contact the BBB about this. Besides the poor management and health code violations they produce a decent sounding banjo for the price. read more

Had a great phone call with the customer service rep about when I could visit to see the factory and purchase an upgraded banjo. They are taking COVID very seriously which I appreciate. Very kind people and they truly love what they are doing. With so many companies shifting work overseas I want to buy directly from them so that they can put that money towards their business and our community. All American. All top quality! Deering brings joy to the world with the instruments they make. Thank you for all the joy you bring to the world especially in times such as these. read more

I've had my Deering banjo a year now and I like it. I took it to the factory and they installed spikes for me and did a very good job. I highly recommend Deering banjos. read more

I purchased my GDL while I was in Germany. The banjo is georgous to look at and produces sounds unlike any of my other instruments. The people at Deering actually sent me a wrench to adjust the action, even though I was overseas! read more

Friendly service and a fairly decent product line. However, prices are a tad high and no follow through on customer service.

Wow! I I am so impressed with this company!!!!! Today my friend and I and our combined four children took a ( FREE) tour at their factory. Carol was our tour guide . Even though the six of us were the only visitors, Carol was soooooo enthusiastic, warm and knowledgeable , and patiently and thoughtfully answered all our questions. She is a rare gem in this fast paced world and she did not even remotely hint of any expectations that we give them any business . More than that, we are SOOOOO impressed with the awe-inspiring amount of human attention that goes into the detail of every one ( even into their everyman's "Good Time" Banjo ) instruments. And of course quality materials that are conscientiously chosen not only for quality but also for environmental consciousness . We didn't go there with any intentions of buying a Banjo , but you can bet, when the time comes for us to do so, it will be from this place that brings you back to an era when the values that once made this country and made in the US products were great! read more

A small group of us went to Deering's recently for a factory tour. It was free, lasted about an hour, and it was led by a wonderfully knowledgeable and friendly woman. It was so interesting to peek inside the world of banjos and see how these beautiful instruments are crafted. Who knew that the country's biggest banjo producer was right here in Spring Valley. I recommend this tour for any age. read more

I was greeted as I walked in the door by a friendly and knowledgeable lady, I think her name was Carol. I purchased a few small items and a mistake was made when the credit card was processed and I was over charged, I would not have even noticed this but I was sent an email letting me know that it had been corrected, I love the honesty! I have a Goodtime 2 banjo that I just started learning to play and I can tell I will definitely be visiting the showroom again to pick up more cannot live without items : ) Nice variety of items and choices in the showroom as well. Many of their banjos on display and she made it clear they were there to play. As a guitar owner and player as well I am familiar with quality instruments and even though the construction of banjos is different the quality shows, they are well made. read more