Mark&#x27;s Guitar Exchange

MrMiguel!!! You sir were absolutely AH'mazing in assisting our family picking-out a new Roland…read morepiano - even to the extent of assuring we got all the "perfect" add-ons, was nothing but A DREAM!! Miguel was so honest, kind, helpful, patient and most of all FUN during our spontaneous trip! That's the kind of service you only "hope" to receive in this day-in-age! THANK YOU Miguel for ALL you-do, we cannot WAIT to see you again upon pick-up of our newest funnest addition to our jammin-out family..sincerely the happiest Yuma/EastCounty Miles/Flowers family :o)

EDIT: My statement remains but literally the only person at this location who even deserves a job…read moreis CODY. Everyone else can learn from the guy who's only been there for a year. These guys don't care about their customers. Not even customers dropping $2k in a day. No inspections on used gear. They won't look at anything but a guitar. They won't even offer a dolly to get your stuff out to your car after purchase. If your amp isn't working they suggest sending it in to GC for weeks to months on end or just returning it. Pretty tough for a busy musician to just give up their gear that was clearly not inspected before selling it. The service in general? Every associate you up walk to points you in an arbitrary direction and tells you "they can help you over there". Been stuck so deeply in a hard spot because the gear I bought is faulty and there's nothing they'll do about it so I either have to spend MORE money getting it fixed or return this stuff and hope to find something to replace it immediately. Such a hassle. Worst staff on the planet.

Music Store Live

4.1

(9 reviews)

In short, I could not have asked for better service!…read more The staff was knowledgeable and helpful. They promptly researched the answers to specific questions I had regarding the bass guitar I wanted to purchase and explained things clearly. They set up the bass superbly, and kindly lowered the action as far as possible as per my request. Guitar Center had told me they only had this particular model of bass in two of their store locations in the entire US, so the fact that Music Store Live had it is a testament to their expansive inventory (and good taste, imho). The bass was set up and shipped in one day and arrived at my doorstep the next! Very quick!

These guys are really good. I've bought 2 guitars from them so far, great deals on both as well as…read moreseveral effect pedals. Excellent customer service, they shipped to Los Angeles, all good.

Harper's Music Store

4.3

(75 reviews)

Customer service alone deserves more than a 5-star review. Went here on the 2nd of March to get a…read morenew practice amp as my cheap Amazon amp was not doing enough. Went to another music store, which shall not be named, and was not greeted very kindly- workers at that music store were very quiet, I wasn't even greeted at the door and had to make my presence noticed and say good morning- to them. The experience here at Harper's Music Store was different however. It's been years since I've been here- last time I was here, I recall getting a synthetic reed for my baritone sax. The owner, Steve, greeted me as I walked through the door and asked me what my needs were. I told him I was looking for a beginner AMP and first showed me some small, cheap options. I then asked him that I wanted something with a little more features to it and then showed me a Marshall MG30FX and a Spider IV Line 6 75 W. I decided to go with the Line 6 as the presets and customizability of the AMP was what persuaded me in buying it. I'm not sure if he works here too but Michael helped me in further solidifying my purchase of the Spider AMP over the Marshall because of the same reasons, so thank you to you too Michael! Purchasing my Fender Starcaster here was a breeze- I traded in a guitar for the Starcaster and that process was very straight forward- just show your ID and Steve'll take a look online to see how much it is priced and give you a fair offer like he did with me. Overall, if you're looking for musical needs, going to Harper's Music Store is a great idea. The customer service let alone is really what knocks this place out of the park. I'll be coming here again if I need anything else.

I came in today to replace my violin chinrest, but unfortunately they didn't have the one I was…read morelooking for. Instead, they offered me a discounted used chinrest that worked perfectly and fit my budget. They also took the time to repair my broken chinrest, which I truly appreciated. Everyone was incredibly kind, honest, and helpful. They went above and beyond to make sure I left with a good solution. Excellent customer service, and I highly recommend this shop!

Imperial Vintage Guitars San Diego

4.7

(7 reviews)

I sold a couple of Gibsons to Imperial after I did a lot of research & review of other shops in San…read moreDiego and LA. Imperial always showed up at the top of the customer satisfaction reviews. They gave me a fair market offer to buy them outright and I took it. I'll go back...

Went there and it was closed even though maps said it's open. The store should have told the maps…read moreso people don't just waist their time, gas and get frustrated. Was gonna buy strings for my Gretsch and check this store but was really bummed.

Top Gear Guitar Pro Shop

(86 reviews)

Awesome customer service, Tim is very knowledgeable, Highly recommend this shop!…read more Got my tube amp back to pimp mode

They've taken care of most of my amps and guitars, they got me a new pick guard for my Flying V and…read moreTim really fixed up my amps well, my VT 22 and my 5150, he really did a great job with that even built the foot switch into my old vox Royal guardsman pedal. He even fixed a floorboard for my Pod Pro. Right now they are setting up my Kit built Tbird bass, and they had fixed Truss rod issues on as 46 year old 4003. Whatever it is, they'll get it done.

Moze Guitars

4.6

(108 reviews)

Once again, Moze exceeds expectations…read more Several repairs, mods, rescues and saves. More than once, they have surprised me with their unusual excellence. Great gear too!

I LOVE an old school guitar shop filled with GORGEOUS gear with a friendly and helpful staff. These…read moreguys are gonna do the sh* GC won't do!!! Went in today with my whole rig because they welcomed me to so that we could take a look at some of the issues I was having. All problems solved. Really appreciate it, guys.

Music Mart

4.9

(67 reviews)

•$$$

The owner and the one gentleman who worked there are top-notch guys. Spent a lot of time with me…read moretalk to me about different guitars why I was there. I learned a lot. I had a lot to think about when I left. I didn't end up purchasing anything then, but when I do, that'll be the place.

The best music store for guitars in North County. The store is well-stocked, and staff is…read moreknowledgeable. I always try to stop by when I am in town. On my last trip there, I was delighted to find that I could rent a guitar for a month for $60 (I took home a Yamaha Revstar Element - nice playing instrument).

Pitbull Audio

3.9

(129 reviews)

Very simple review…read more Came in to look for a new guitar amp as I had previously owned a really cheap amplifier. Came into the store with no one greeting me- seemed like no one noticed me at all.. even though two of the staff gave me direct eye contact. I say good morning to them first, and at least they say it back. But that's it. No other form of customer service or asking me if I need help finding anything. The place and the whole vibe in general was very uninviting to people that are newbies to guitars- very overwhelming.

The staff was knowledgeable and helpful. They promptly researched the answers to specific questions…read moreI had regarding the bass guitar I wanted to purchase and explained things clearly. They set up the bass superbly, and kindly lowered the action as far as possible as per my request. Guitar Center had told me they only had this particular model of bass in two of their store locations in the entire US, so the fact that Music Store Live had it is a testament to their expansive inventory (and good taste, imho). The bass was set up and shipped in one day and arrived at my doorstep the next! Very quick! I could not have asked for better service!

Top 40 Guitars

4.5

(43 reviews)

Great selection, great attitudes. The knowledge and helpfulness is key. They have a good…read morerelationship with their customers and decent prices, too!

So, I bought a new guitar that I paid some good money for and knew I needed it set up for it to…read moreplay to its full potential. I called the store and they fit me in even though it was getting near closing time. I had every question answered and was given some great info about how to care for my guitar. The price was great but of more value to me was the service. I have to say that I had bought a guitar here before a few years ago (a great deal) and the service was excellent then as well. These guys know their business and I trust them more than any other guitar shop anywhere. Well done top 40 guitars. I will be back again for sure

Rock and Roll San Diego

(102 reviews)

•$

I've brought two Guitars and one Bass for Willie and his repair team to fix, I highly recommend…read morethem super knowledgeable, the turnaround is surprisingly quick I won't go anywhere else to get my instruments repaired, plus they are super nice in the front desk there and very welcoming.

i've only been playing guitar a couple of years and I was looking for a place to buy some pics as I…read moream new in California originally from Massachusetts. The woman in charge there I think her name was Shannon was very hospitable and friendly. The place looked really hot decor was great with rock gods all over over the walls, but it's primarily a place to go and rehearse live so when I get back to playing I plan to go back plus I'm getting the band back together again looks good to me

Bertrand's Music

4.5

(103 reviews)

Extremely friendly and helpful staff. They focus on school orchestras which somewhat limits what…read morethey have available both in terms of instruments and sheet music.

Bertrand's Music is a music store focused on "school band & orchestra sales, rentals, lessons, and…read morerepair," as stated on their website. Our middle school band teachers works with Bertrand's Music exclusively and I understand that they trust them. The store itself looks nice. They had some instruments for sale displayed, along with music books. They have rooms for lessons in the back. The parking lot is usually congested though and parking is not easy. Our experience is only with getting an instrument repair quote from them. I'm sure the lessons and rentals are just fine here, but we would not exactly recommend Bertrand's for repairs, especially if you weren't even referred to come here by your school band for an instrument that belongs to the school. They have to ship out the instrument somewhere off site to even give us a quote, and we had to wait ten business days just to hear back that the instrument was unsalvageable and not worth repairing. They were unable to provide us with any written detail of what exactly needed to be repaired and what the cost would be. I'm not sure why they do it like this, because it appears a bit unprofessional. If you're looking for someone to repair a specific instrument that you own, we don't think this is the perfect place to bring it. It would probably be best to find someone who specializes in repairing that instrument to do it on site. Repairs were just one aspect of their business and it's technically a relationship between the school band and Bertrand's, so it didn't bother us. The staff were very nice and accommodating, and we appreciated that. They provided us with a receipt that the school needed, and it was as simple as that. Thank you!

Harper's Music Store

4.3

(75 reviews)

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Bill P.

115

15 years ago

There seem to be two kinds of reviews for Mark's: from my experience (about a year) I'd say that in the long it's worth building a relationship with this store, and the folks who've decided never to go back probably would be happier at one of those big box stores. So let me add my positive voice and help outweigh the negatives. If you believe passionately that an instrument is an extension of your musical being, that musicians by and large are some of the strangest and craziest creative types out there, that supporting a local business vs a national chain is important and that it's important to cultivate meaningful connections to like-minded strange, crazy and creative folks...well, if that's you, Mark's Guitar Exchange is worth your time and investment. This is a long-term store that will serve you well, but you'd better think and behave that way or you'll probably be dissatisfied. I've met all kinds of players there -- working musicians, casual players, even looky-loos; like me, they seem to know what they want and Mark's gets it for them if they're not just bargain-shoppers. Case in point: I needed a specific type of gig bag for a cajon and Mark's located the best one at the best value. Yes, it's best not to be in a hurry (in case I haven't made that clear) because a trip to Mark's requires that you slow down and appreciate the art of being a musician in a guitar store. On the other hand, I've watched Mark make a quick repair or two, and the folks who got this kind of prompt service clearly shared mutual respect with Mark -- respect I suspect was both well-deserved and well-earned. I have the honor of facilitating the local chapter of Guitars for Vets, and Mark's has been my go-to place for parts, strings, straps and accessories. Mark's is Vet-friendly (this means financially -- you still ought to be prepared to earn respect as a musician if you intend to be a loyal customer). Mark's is always fair on price; I've questioned the folks there more than once about how they can stay in business while making me such great deals, but fairness has always been my experience at Mark's, as well as good value. Yes, it's worth your while to see if you're a fit. If not, don't worry. If so, enjoy! read more

Yoda L.

8 years ago

I previously gave a review about the excellent customer service I experienced at Mark's Guitar Exchange but I wanted to give a review for the guitar setup I received there as well. I had an issue with one of my electric guitars where a string would keep breaking near the saddle. I went through a pack of strings about once every other week. I played regularly and heavily on this guitar (performed live with it for about 6 hours every weekend) so just thought the string was breaking either because of a burr on its saddle or because of wear and tear. I tried shaving the saddle with some graphite in the past and it helped for a while but the issue would come back again and another string would break. I told Mark about this when he set up the guitar and when I came to pick up the guitar after he set it up he said that he fixed it. No joke, I have gone over a year(!) without changing my strings on my electric guitar and have played on it just as much, if not heavier. This guitar has weathered 14-hour flights, different temperature and humidity environments, and I still have not experienced a string breaking. I wanted to see how long they could go for without breaking so I didn't change the strings! I finally changed them a few months ago because they were pretty corroded and yes, still no more breaks! Whatever Mark did, I'm super thankful for it and most of all, I love how the guitar sounds and plays. Thanks Mark! read more

Turkky T.

3 years ago

I recently visited Mark's Guitar to have my instrument repaired and set up. When I initially dropped it off, I was told it would take a couple of weeks to complete the work. However, my experience with the shop left much to be desired. After patiently waiting for two weeks without receiving any updates or communication from the shop, I decided to reach out to them. To my disappointment, I was told that they would start working on it "in the next few days." I continued to wait, and after another week had passed, I called them once more, only to be informed that my instrument would be worked on "next week." Feeling frustrated and concerned about the lack of progress and communication, I eventually decided to visit the shop in person to pick up my instrument. Unfortunately, I received no explanation or apology for the delays from any of the staff members. If you cherish your beloved instrument and expect timely and professional service, I would recommend exploring other options before considering Mark's Guitar for repairs and setups. Communication and customer service appear to be lacking in this establishment, which can be a significant inconvenience for musicians in need of reliable and efficient service. read more

Patrick T.

10 years ago

Went in to purchase a package of strings for my Ibanez 12-string guitar...my high G string has been repeatedly breaking... Jeff, the new owner, suggested that I bring my guitar by between 10-1 the next day or so, to have one of his technicians look at my guitar b/c he said there was probably an issue with something...as my string should not be continually snapping. Went by the next day, yesterday, and Jeff assigned his technician Caelob, who quickly deduced that I had a slight bur/channel that had formed inside the tuning key of the high g-string. He then used an electric drill and sand paper to resolve the issue, installed a new high g-string and charged me $2.14 for the string...no charge for labor and no attempt to sell me an entire package of strings after checking the rest of them finding them to "still have plenty of life." Moral of the story...if you go to ANY other guitar store in San Diego...you are missing out! ;) read more

M K.

15 years ago

I started playing guitar again earlier this year and had heard great things about Mark's Guitar Exchange. I was very pleased to be able to find an affordable and decent instrument to start out on at this store. I then invested in a Fender strat that plays beautifully, again very good value for money. I'm very happy with the service and advice I was given. If you love guitars, this small store has a wide range of really amazing instruments with all the accessories. On top of that, the staff are very friendly and extremely generous with their expertise, which is clearly extensive. If you're a musician and respect the experience of those who have gone before you, you will learn a great deal. A few of these reviews are very unkind and could be written with more maturity. There will always be bad experiences. I guarantee they don't do justice to what this store has to offer. read more

Jack M.

10 years ago

I had recently just bought a 12 string martin at guitar center that came out to 500-something dollars. I brought it in to Mark's to have the action set and Jeff showed me their 12 string Seagull. All of their guitars have the action set low so right away I could play it much easier than the Martin. The sound of the Seagull was so much better that I went straight to guitar center and returned the martin. The staff here was so much more helpful than people at guitar center. Jeff was talking with me for at least 15 minuets about the differences between the 12 strings he had and the one I brought it. I ended up getting the Seagull and a custom hardshell case for it that came out to be cheaper than the martin from Guitar Center. Jeff and everyone who works here is awesome. read more

Mark B.

10 years ago

I have purchased three guitars from Mark's, two for me and one for my son. The folks there are what you always hope for when you go to buy something, but never seem to get. Jeff is beyond helpful and to say he is courteous would be an understatement. Mark is a true professional as a businessman and inspirational as a musician. He took the time to instruct me right in the middle of his very busy day in his very busy store and he did it in a manner that has made me work harder and enjoy my fledgling skills much more than I could have imagined. His prices are more than fair, always well below internet prices. I don't know what else you could ask for............ read more

Mark S.

10 years ago

My daughter and I stopped by Mark's Guitar Exchange over the weekend with a broken string and, as always, they were helpful, courteous and we walked out with a working Yamaha 6-string. It's always great to see Jeff and the rest of the gang, and they ALWAYS go above and beyond for their customers. This is the only place we'll purchase gear or have our guitars worked on...they do AMAZING work at a fair price. Jeff even came out to say "hello" to the rest of the family waiting in the car...now that's personal service! Keep up the great work...see you soon! read more

Molly Z.

9 years ago

I have been into Mark's so many times in the past year. The service is always incredible, everyone there really knows what they're doing. Jeff is fantastic: always friendly and incredibly helpful. I recently bought a bass there, and Jeff went above and beyond to to make sure it was everything I wanted. Mark's Guitar is great for any and all musical needs, it's the only place I go for repairs, purchases, etc. I can't say enough good things about this store, love the way they get to know their customers and tailor to their needs. Overall, a great place. read more

Tim M.

633

10 years ago

This is the exactly kind of place that keeps me out of the big super stores whenever possible. Friendly, expert advice, and the feeling that these people really care that someone wants to learn to play, and the actual sale is the last thing on their mind. We took our daughter in to buy her first guitar, got everything we needed and more and we were welcomed back the next week to sit down and talk about how it was all going. Makes me happy to know there's still places like this out there! Thanks guys! read more

Todd U.

15 years ago

I was very interested in checking out this local, small guitar shop but was turned off immediately. I wanted to buy some replacement electric guitar strings and look around the shop to check out some new guitars. The guy behind the desk had no interest in potential customers and when I asked about strings he just pointed where they were and gave no recommendations. It just felt like he didn't want any customers in the store at all. I will not be going back to Mark's read more

Miles W.

4 years ago

Mark's Guitar is a local family business and I have shopped there for years supplying my son with his drum kit needs. Yesterday I took my 15 year old to play a selection of guitars and look for an instrument to last him. We didn't intend on buying a guitar but the selection was amazing and the price was $500 less than anywhere else. My son got personal attention from more than one of the experienced staff. We bought a Les Paul and couldn't be happier. read more

Jeffrey S.

10 years ago

A while back I came to Mark with the idea of building up a custom Strat. Mark was not only super enthusiastic of the idea but also helped me source some of the parts. Mark was knowledgeable and extremely helpful with the build. I now have a true one of a kind custom Stratocaster and could not be more happy with it. Service and timing of the build was excellent and Mark just won a client for life. read more

Dan R.

10 years ago

I walked in knowing exactly what I needed and within 10 minutes i was completely taken care of and set. Even got a great soft case on the house because they were looking out for me after hearing my living situation. Met Mark and Jeff, both of whom were beyond welcoming. I'm new to San Diego but I've found my new local shop. read more

Peter B.

9 years ago

I enjoyed my experience at Mark's. He is EXTREMELY knowledgeable about guitars and has just about any guitar you could want. Offered great service and was very helpful with picking up a guitar. I will definitely come back when I need new strings, picks, or anything else guitar related. read more

Lucas C.

10 years ago

I had an issue with the jack on my new Fender Kingsman acoustic bass; it fell out entirely. Mark's Guitars fixed it for nothing in about 5 minutes. And even showed me what tools I might need in case it happens again. Awesome place read more

Craig C.

7 years ago

I have brought many guitars into Mark's over the years to have them worked on, set up, install new pick ups, etc. They always do an incredible job, are extremely helpful and nice, and always strive to make things right. Craig C. read more

Tim Q.

8 years ago

Mark and his team are one of the great (and still standing) local guitar shops in San Diego. Great selection of Strats and amps. Please keep supporting this store, 'cause we need shops like this to exist in San Diego. read more

Alex N.

9 years ago

I took my bass in and they did good work. When I felt the E was riding a little low, they even instantly readjusted for me. The selection was A-MAZING! I will definitely be back again to check out the pedals read more

Jericho R.

5 years ago

Got a guitar here for my daughter, a JazzMaster acoustic, and Mark's did the tuning and gave me extra strings, in case she breaks one. Nice fellow who attended us. The place is highly recommended. read more

Mark's Guitar Exchange - musicalinstrumentsandteachers - Updated August 2026

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