The lady in the front was very knowledgeable and kind, I just didn't like that if you have a felon…read morefrom 20 years ago that you cannot live there. I understand but why hold something from that long over someone head. Maybe I don't understand but I'm curious to know. People make mistakes it's the ones who keep making them that's the problem. But God bless them and whatever they are trying to achieve.

My son used to live at Brookhollow Apts for about 5 years. He moved to Dallas almost 5 yrs ago…read more Recently while shopping online, I accidentally had two packages shipped to him at this old address. The property manager Matthew is an exceptional person! He personally took care of having the boxes returned to the store and alleviated a huge headache for me as the store was not as cooperative in allowing me to change the address nor cancel the order. He cares so deeply about people and the property and is the most conscientious and helpful person. This is customer service that goes above and beyond!!!! My son loved living at this complex during his time in Tyler, because the complex was well taken care of, management was supportive and prompt in taking care of problems and the location is centrally located.

Nice quiet community, the staff is quick to finish work orders and let you know if there are any…read moredelays. There's a beautiful pool and a picnic area facing the woods. All apartments face the back of the property and you hardly feel like you're in the middle of town.

Recently started my apartment search, I had my heart set on another property, but decided to look…read morefor something more affordable. I had looked at this property a while back right after the new owners bought it, and they started renovations, but wasn't as sold on it as I am now. I haven't moved in yet, however Jackie, the property manager is amazing. She was having a hectic day when I came in and I completely understand, her personality is amazing. She treats you like a friend stopping in for a chat, and makes you feel welcome. I love the aspect that everything is through her and one other lady on the weekends. Rent is paid through money order, no online payments and extra charges. Which is one factor that really drew me to this property. As far as the property appearance, from the road it doesnt look like anything fancy, however I hope they have plans for that as far as renovations, it isnt a deal breaker though because once you walk round the complex you appreciate the woods, resort style pool, tennis courts, picnic area with BBQs and onsite laundry facilities(dog park in the near future!). I really think I will enjoy living here. Update will most definitely happen once I move!

Not sure why all of the haters, but (knock on wood) during my time at The Madison, I've found the…read morestaff to be helpful and for the apartment itself to be good overall. The rent is a bit pricey for Tyler, but they give discounts off rent for certain employers. I like the staff here and think it's a good apartment complex overall!

Extremely Disappointing and Uncomfortable Experience…read more I had an extremely disappointing experience with this apartment community. My friend and I were treated in a way that felt discriminatory and racially motivated, and the situation escalated to the point where the police were called and we were accused of criminal trespassing. What was especially upsetting was how quickly the situation escalated and how we were treated compared to how we would expect any potential residents or visitors to be treated. We were made to feel unwelcome and as though we were automatically viewed as suspicious because of our appearance. Rather than communicating with us respectfully and attempting to resolve the situation, management involved law enforcement and treated us as though we were criminals. Being approached by police over an accusation of criminal trespassing was extremely upsetting and embarrassing, especially when we did not feel that we had been given a fair opportunity to understand or address the situation beforehand. The entire experience left me feeling uncomfortable and unwelcome at this property. I would strongly encourage anyone considering living here to be aware of how management handles situations involving potential residents and visitors. Everyone deserves to be treated with the same level of respect and professionalism regardless of their race or appearance. Unfortunately, that was not my experience here. I hope management takes this situation seriously and examines how these situations are handled in the future so that other people do not experience the same treatment.

Don't move to this apartment complex. They try to lure you in and take all your money and…read moreconstantly making up fees for you to pay. They do have fruit flies in some of the apartments. The people working in the apartment office don't take anything serious they allow neighbors to be loud and disruptive without doing anything all they care about is money.The walls are made out of paper you can hear people outside talking or the loud neighbors upstairs. This place has multiple noise violations incidents that they do not take seriously, move to another place this is not it!!!!! They have fruit flies and ants in some of their buildings and a lot of people have moved out of the neighborhood. DONT MOVE HERE THESE PEOPLE ARE FAKE ASF

Read this review before thinking about living at Grande Hill Estates, located at 1505 W Grande Blvd…read moreTyler, TX 75703. I've had THREE!! friends who lived here from 2021 to 2023 and their experience was AWFUL!! They'll fake a smile and lure you in, but here's where they get you.... Move out. They'll send you a balance and you'll try to pay it, and they'll REFUSE to take your payment, only so they can send it to collections! THIS HAS HAPPENED TO SEVERAL PEOPLE!! And thanks to GHE, they're having to deal with collections !! WHEN THEY LITERALLY HANDED THEM MONEY IN THEIR FACE and the office refused to take it!!! People working in this apartment office intentionally seek to rip people off and send their accounts to collection. No matter how many years you lived there, no matter if you always paid your rent on time. And to make matters worse, you WILL have lots of ants going into your home, pest control? NOPE, they don't care. Don't have time. You WILL have random neighbors leave trash bags at your door. And don't even think about reaching out to the manager. They literally do not care about residents, just holding their job. Stay AWAY from GHE, trust me you will thank me.

I had to move before I was ready. But Thank God I went to Fox Run Apt and met a really nice lady…read moreand very helpful in taking care, of all the things I need with moving in today world man it is an real experience with all the new things you have to have done. Thanks to the manager loving my 2 bedroom apartment.

Rent at your own risk! The assistant manager D'Asia is very unprofessional in the way that she…read moretreats me and talks at me . if you want to have something fixed make sure that you send it via email, or she will deny that you ever asked her to put in a work order request. you need to be able to prove that you have requested her to put in a work order. Fox Run and RCMI CORPORATE do not care about the safety of their residents.my son was bitten by my neighbor cat while standing on our front porch and it took me having to go to the office 3 days in a row asking them and finally I had to demand that they call animal control. And then the same cat attacked me on my front porch. If you read the lease agreement it states that cats are to be an indoor pet only. To make a long on going story short RENT AT YOUR OWN RISK! And just remember I tried to warn you!

I went in for a tour and The Assistant Manager Yesenia was very rude she didn't even seem to care…read moreif I was interested in living there or not. She seems very annoyed that I wanted to see another layout of an apartment. I do not recommend these apartments! TERRIBLE STAFF!!!!

Cumberland Place is a gorgeous and well maintained community. The floor plans are very spacious and…read morethey rent for a great price!

I've been leasing here for a little under a year, my experience has been nothing short of amazing…read more They have been incredibly helpful with me thru all of the process of me moving in and everything after that. Anytime I have a question they are incredibly quick to answer. They are incredibly quick to help me with so many things, including this most recent thing with my card and my rent and some troubles getting it paid. They were quick to help me and get it all fixed and extremely friendly and kind about it. Ashley has gone above and beyond for me multiple times and is one of the biggest reasons that I'm so happy with my choice to live here. I highly recommend this place to everyone who asks me where they should live it is worth your money in many ways. The maintenance is so friendly and quick to help, as well as the rest of the staff! I've been extremely overall pleased with my experience here

- Move in at your own risk…read more Our family has lived here for over a year, and unfortunately our experience has been one disappointment after another. Instead of improving, the condition of our apartment has steadily declined. The leasing office rarely provides updates on maintenance requests, and when we ask for answers, we are often met with excuses or no response at all. Ashley, in particular, has been unprofessional and easily frustrated whenever we have requested updates or assistance. Below are some of the issues we've experienced: Maintenance Issues * A toilet leak took multiple failed repairs before being fixed. Our bathroom was unusable for four weeks, and the toilet sat in our shower during that time. * The air conditioner has required repeated repairs and has been completely inoperable for over 3 weeks during this sweltering summer heat. Temperatures reach around 95 degrees when cooking. We were given a small window unit for one room and the rest of the apartment is unlivable due to the high temperature. * Cabinets are deteriorating, the shower floor shifts, and fixtures like the faucet and sink have ongoing issues. * Hot water is inconsistent, often lukewarm with fluctuating pressure. * Rain leaks and pest issues persist, and interior damage from a roof leak was never repaired. Safety Concerns * Balcony boards and ceiling areas are rotting, and exterior stairs pose a tripping hazard. * The gate is often broken or open, reducing security. * Police are frequently called, and one of our vehicles was broken into. Cleanliness & Living Conditions * Marijuana smoke regularly enters through vents. Management advised calling police instead of addressing it. * Walls are extremely thin, and noise travels easily. * Common areas are often dirty, trash areas are poorly maintained, and dog waste is frequently left around. Structural & Pest Issues * The front door has gaps allowing pests inside despite reported repairs. Management & Communication * Maintenance and contractors have entered without notice. * Our vehicle was damaged by landscaping, though the contractor resolved it. Overall, this property has not lived up to expectations. The pictures advertised are false advertising. Repairs are often temporary, communication is poor, and issues take far too long to resolve. If you're considering moving here, inspect carefully and document everything. Based on our experience, we cannot recommend this community.

Love living here! Wonderful staff that is fast at communicating and completing maintenanceread more

Not sure if this falls under "luxury" living. The attached photo is common for our dumpster area…read more sadly, this is the rule and not the exception. It's an utter mess every time the emptying of the dumpster nears.

The whole place reeks of toxic air freshener and the staff are confidently idiotic. I couldn't…read moredecide which was worse.

I would not recommend moving here unless you enjoy Loud neighbors that play music and jump around…read moreall hours of the night with no consideration for others. This place has a roach infestation. The gates that are supposed to close and lock to make you feel safe and secluded have been broken for over 7 months now so people can just come in and out of the complex. The parking situation...only parking during the day time when everyone's at work. But in the evening you may have to park 100 feet around the corner for a parking spot just to walk to your apartment. Being an able bodied male, I didn't mind it but I wouldn't feel safe to have my mom or a significant other walking that far at night time. Not to mention, limited handicap spots for the amount of apartments. If you have groceries or a lot of things to unload, you're going to have to double park with your emergency light on and unload in front of your apartment and then proceed to find parking. On a positive note, the washer and dryers are inside your apartment and up to date. You do get a little porch to enjoy. Apartment layout is open with high ceilings.