The lady in the front was very knowledgeable and kind, I just didn't like that if you have a felon…read morefrom 20 years ago that you cannot live there. I understand but why hold something from that long over someone head. Maybe I don't understand but I'm curious to know. People make mistakes it's the ones who keep making them that's the problem. But God bless them and whatever they are trying to achieve.

My son used to live at Brookhollow Apts for about 5 years. He moved to Dallas almost 5 yrs ago…read more Recently while shopping online, I accidentally had two packages shipped to him at this old address. The property manager Matthew is an exceptional person! He personally took care of having the boxes returned to the store and alleviated a huge headache for me as the store was not as cooperative in allowing me to change the address nor cancel the order. He cares so deeply about people and the property and is the most conscientious and helpful person. This is customer service that goes above and beyond!!!! My son loved living at this complex during his time in Tyler, because the complex was well taken care of, management was supportive and prompt in taking care of problems and the location is centrally located.

Nice quiet community, the staff is quick to finish work orders and let you know if there are any…read moredelays. There's a beautiful pool and a picnic area facing the woods. All apartments face the back of the property and you hardly feel like you're in the middle of town.

Recently started my apartment search, I had my heart set on another property, but decided to look…read morefor something more affordable. I had looked at this property a while back right after the new owners bought it, and they started renovations, but wasn't as sold on it as I am now. I haven't moved in yet, however Jackie, the property manager is amazing. She was having a hectic day when I came in and I completely understand, her personality is amazing. She treats you like a friend stopping in for a chat, and makes you feel welcome. I love the aspect that everything is through her and one other lady on the weekends. Rent is paid through money order, no online payments and extra charges. Which is one factor that really drew me to this property. As far as the property appearance, from the road it doesnt look like anything fancy, however I hope they have plans for that as far as renovations, it isnt a deal breaker though because once you walk round the complex you appreciate the woods, resort style pool, tennis courts, picnic area with BBQs and onsite laundry facilities(dog park in the near future!). I really think I will enjoy living here. Update will most definitely happen once I move!

Not sure why all of the haters, but (knock on wood) during my time at The Madison, I've found the…read morestaff to be helpful and for the apartment itself to be good overall. The rent is a bit pricey for Tyler, but they give discounts off rent for certain employers. I like the staff here and think it's a good apartment complex overall!

Stay away from this joke of a complex. They wanted to change me increased rent, but Joe Shmoe off…read morethe street could get a cheaper rent than me who's been there 5 years! The pool was down for the majority of last summer. The clubhouse is subpar, with a pathetic computer room. The woman in the office to the right of the receptionist is a bitter hag. She's not old enough to be this bitter! If you want to get high off the devil's lettuce without having to buy any, you've come to the right place! There's so many on their patios smoking a big fat doobie that you'd better hope your job isn't drug testing! I'm glad I'm out of here. Deuces!

Don't move to this apartment complex. They try to lure you in and take all your money and…read moreconstantly making up fees for you to pay. They do have fruit flies in some of the apartments. The people working in the apartment office don't take anything serious they allow neighbors to be loud and disruptive without doing anything all they care about is money.The walls are made out of paper you can hear people outside talking or the loud neighbors upstairs. This place has multiple noise violations incidents that they do not take seriously, move to another place this is not it!!!!! They have fruit flies and ants in some of their buildings and a lot of people have moved out of the neighborhood. DONT MOVE HERE THESE PEOPLE ARE FAKE ASF

Read this review before thinking about living at Grande Hill Estates, located at 1505 W Grande Blvd…read moreTyler, TX 75703. I've had THREE!! friends who lived here from 2021 to 2023 and their experience was AWFUL!! They'll fake a smile and lure you in, but here's where they get you.... Move out. They'll send you a balance and you'll try to pay it, and they'll REFUSE to take your payment, only so they can send it to collections! THIS HAS HAPPENED TO SEVERAL PEOPLE!! And thanks to GHE, they're having to deal with collections !! WHEN THEY LITERALLY HANDED THEM MONEY IN THEIR FACE and the office refused to take it!!! People working in this apartment office intentionally seek to rip people off and send their accounts to collection. No matter how many years you lived there, no matter if you always paid your rent on time. And to make matters worse, you WILL have lots of ants going into your home, pest control? NOPE, they don't care. Don't have time. You WILL have random neighbors leave trash bags at your door. And don't even think about reaching out to the manager. They literally do not care about residents, just holding their job. Stay AWAY from GHE, trust me you will thank me.

I had to move before I was ready. But Thank God I went to Fox Run Apt and met a really nice lady…read moreand very helpful in taking care, of all the things I need with moving in today world man it is an real experience with all the new things you have to have done. Thanks to the manager loving my 2 bedroom apartment.

They're flipping amazing but if u get behind n don't pay ur rent by the 6th they'll evict you. Too…read moreexpensive for the neighborhood they are in

I went in for a tour and The Assistant Manager Yesenia was very rude she didn't even seem to care…read moreif I was interested in living there or not. She seems very annoyed that I wanted to see another layout of an apartment. I do not recommend these apartments! TERRIBLE STAFF!!!!

Cumberland Place is a gorgeous and well maintained community. The floor plans are very spacious and…read morethey rent for a great price!

Amazing people and great community!! Would recommend it to anyone looking for a great placeread more

I wouldn't renew my lease here if my life depended on it. The water is off every other week, for…read morewho knows why. The sewage issue is HORRIBLE!!! Management over looks maintenance request they feel aren't important. The walls are so thin that I can hear my neighbors peeing upstairs. A/C goes out & is SOOO loud.

Love living here! Wonderful staff that is fast at communicating and completing maintenanceread more

I scheduled a tour and basically got my time wasted I was shown absolutely nothing the office…read moremanager or whoever she was and her employee said little to nothing to us. They asked us only one question which was "what's your budget" and gave us nothing no print off of the apartments' square footage or the fees of the unit. She was very unprofessional and uninterested in trying to help us. She didn't offer to show us what she had opened, and more or less gave off the impression that, since we weren't moving this month, our interest in looking at any unit was irrelevant. After this experience, I would hate to be one of their residents.

Me and my fiancé have been here since May 2019. Since that time we have had multiple things go…read morewrong from water getting into our apartment to lights not working since day one. We had told the old property manager about these issues multiple times and she assured us MULTIPLE time that the issues would be fixed. The lights never got fixed and the water that kept getting into our apartment when it rained took her 4-5 months to do anything about it. In the mean time the base boards got wet and carpenter ants got into our apartment and terminex had to be called to take care of that issue as well. Shortly after that she was let go and they just finished working on the drainage issue that should have been solved before our apartment ever got water in it. We were going to move out after our year was up but They got a new property manager now and they fixed our lighting issue right away and we have had no issue since and plan on staying as long as they keep up the good work. So far the new staff gets a 5 star rating keep.

The whole place reeks of toxic air freshener and the staff are confidently idiotic. I couldn't…read moredecide which was worse.