Love living at Deerwood! The office staff and maintainance guys are the best around. They are…read morevery friendly and professional. Quick response to questions and any problems that might arise. Courtesy officer on site. Dog park. Beautiful and quiet. Convienant to shopping and dining out. I have lived here for 9 yrs. and love it! The manager and assistants are always thinking of things for the residents to participate in. Always thinking of how to make our experience here exciting!

I moved to Tyler 3 months ago and choose Deerwood for their nice floor plans and their quiet…read morelocation. I have not been disappointed. The staff is very friendly and helps with anything I need. I had one maintenance issue and it was resolved the same day. The walls are thick and I rarely hear the other tenants. I would highly recommend the complex.

The lady in the front was very knowledgeable and kind, I just didn't like that if you have a felon…read morefrom 20 years ago that you cannot live there. I understand but why hold something from that long over someone head. Maybe I don't understand but I'm curious to know. People make mistakes it's the ones who keep making them that's the problem. But God bless them and whatever they are trying to achieve.

My son used to live at Brookhollow Apts for about 5 years. He moved to Dallas almost 5 yrs ago…read more Recently while shopping online, I accidentally had two packages shipped to him at this old address. The property manager Matthew is an exceptional person! He personally took care of having the boxes returned to the store and alleviated a huge headache for me as the store was not as cooperative in allowing me to change the address nor cancel the order. He cares so deeply about people and the property and is the most conscientious and helpful person. This is customer service that goes above and beyond!!!! My son loved living at this complex during his time in Tyler, because the complex was well taken care of, management was supportive and prompt in taking care of problems and the location is centrally located.

Nice quiet community, the staff is quick to finish work orders and let you know if there are any…read moredelays. There's a beautiful pool and a picnic area facing the woods. All apartments face the back of the property and you hardly feel like you're in the middle of town.

Recently started my apartment search, I had my heart set on another property, but decided to look…read morefor something more affordable. I had looked at this property a while back right after the new owners bought it, and they started renovations, but wasn't as sold on it as I am now. I haven't moved in yet, however Jackie, the property manager is amazing. She was having a hectic day when I came in and I completely understand, her personality is amazing. She treats you like a friend stopping in for a chat, and makes you feel welcome. I love the aspect that everything is through her and one other lady on the weekends. Rent is paid through money order, no online payments and extra charges. Which is one factor that really drew me to this property. As far as the property appearance, from the road it doesnt look like anything fancy, however I hope they have plans for that as far as renovations, it isnt a deal breaker though because once you walk round the complex you appreciate the woods, resort style pool, tennis courts, picnic area with BBQs and onsite laundry facilities(dog park in the near future!). I really think I will enjoy living here. Update will most definitely happen once I move!

Stay away from this joke of a complex. They wanted to change me increased rent, but Joe Shmoe off…read morethe street could get a cheaper rent than me who's been there 5 years! The pool was down for the majority of last summer. The clubhouse is subpar, with a pathetic computer room. The woman in the office to the right of the receptionist is a bitter hag. She's not old enough to be this bitter! If you want to get high off the devil's lettuce without having to buy any, you've come to the right place! There's so many on their patios smoking a big fat doobie that you'd better hope your job isn't drug testing! I'm glad I'm out of here. Deuces!

Absolutely the best customer service from the leasing agent Julie and great apartment community…read more Clean, quiet, safe, and beautiful amenities. They have a big size pool (open year around!), playground, and even a tanning area. Closed gated community in a great location, with good schools and shopping close by. You can tell this management company takes pride in keeping their communities clean and beautiful. Great job!

I had to move before I was ready. But Thank God I went to Fox Run Apt and met a really nice lady…read moreand very helpful in taking care, of all the things I need with moving in today world man it is an real experience with all the new things you have to have done. Thanks to the manager loving my 2 bedroom apartment.

They're flipping amazing but if u get behind n don't pay ur rent by the 6th they'll evict you. Too…read moreexpensive for the neighborhood they are in

I went in for a tour and The Assistant Manager Yesenia was very rude she didn't even seem to care…read moreif I was interested in living there or not. She seems very annoyed that I wanted to see another layout of an apartment. I do not recommend these apartments! TERRIBLE STAFF!!!!

Cumberland Place is a gorgeous and well maintained community. The floor plans are very spacious and…read morethey rent for a great price!

Wonderful place to live! It's in a great area, right next to everything. The staff is wonderful,…read moreanytime I have an issue the office is quick to make sure it's taken care of.

- Move in at your own risk…read more Our family has lived here for over a year, and unfortunately our experience has been one disappointment after another. Instead of improving, the condition of our apartment has steadily declined. The leasing office rarely provides updates on maintenance requests, and when we ask for answers, we are often met with excuses or no response at all. Ashley, in particular, has been unprofessional and easily frustrated whenever we have requested updates or assistance. Below are some of the issues we've experienced: Maintenance Issues * A toilet leak took multiple failed repairs before being fixed. Our bathroom was unusable for four weeks, and the toilet sat in our shower during that time. * The air conditioner has required repeated repairs and has been completely inoperable for over 3 weeks during this sweltering summer heat. Temperatures reach around 95 degrees when cooking. We were given a small window unit for one room and the rest of the apartment is unlivable due to the high temperature. * Cabinets are deteriorating, the shower floor shifts, and fixtures like the faucet and sink have ongoing issues. * Hot water is inconsistent, often lukewarm with fluctuating pressure. * Rain leaks and pest issues persist, and interior damage from a roof leak was never repaired. Safety Concerns * Balcony boards and ceiling areas are rotting, and exterior stairs pose a tripping hazard. * The gate is often broken or open, reducing security. * Police are frequently called, and one of our vehicles was broken into. Cleanliness & Living Conditions * Marijuana smoke regularly enters through vents. Management advised calling police instead of addressing it. * Walls are extremely thin, and noise travels easily. * Common areas are often dirty, trash areas are poorly maintained, and dog waste is frequently left around. Structural & Pest Issues * The front door has gaps allowing pests inside despite reported repairs. Management & Communication * Maintenance and contractors have entered without notice. * Our vehicle was damaged by landscaping, though the contractor resolved it. Overall, this property has not lived up to expectations. The pictures advertised are false advertising. Repairs are often temporary, communication is poor, and issues take far too long to resolve. If you're considering moving here, inspect carefully and document everything. Based on our experience, we cannot recommend this community.

Love living here! Wonderful staff that is fast at communicating and completing maintenanceread more

I scheduled a tour and basically got my time wasted I was shown absolutely nothing the office…read moremanager or whoever she was and her employee said little to nothing to us. They asked us only one question which was "what's your budget" and gave us nothing no print off of the apartments' square footage or the fees of the unit. She was very unprofessional and uninterested in trying to help us. She didn't offer to show us what she had opened, and more or less gave off the impression that, since we weren't moving this month, our interest in looking at any unit was irrelevant. After this experience, I would hate to be one of their residents.

The whole place reeks of toxic air freshener and the staff are confidently idiotic. I couldn't…read moredecide which was worse.

DO NOT consider the Auberge for apartment living. I have been here almost three years and nothing…read moregets fixed and they have no money to fix things. 1. Front gate is always broken and was not even working the first 11 months I moved in. They are continually working on it but we are lucky if it works an entire week. 2. Half of the windows in the entire complex have broken seals so they are cloudy. I was told my first year here that they were working with a company. 2+ years later, nothing has been replaced. 3. The landscaping is terrible. Flowerbeds are not maintained AT ALL. Dead tree stumps never removed. 4. Sprinkler system has never worked since I moved in. It only works in the front so the entrance is green. 5. Pool gates dont always work. 6. The unbrellas and the lounge chairs are left out all winter and in the summer, are all beat up and are literally ripping and falling apart. 7. There are leaks inside the walls. Every day I hear ticking inside the walls. At first it was just in my hallway and for the last 6 months its now happening in the walk-in closet in my master bedroom. I have brought it to their attention a few times and they have never been addressed. Which explains why on some of the reviews people are complaining about a smell. No doubt there is mold inside the walls. I was raised in a building family and have built homes myself, and who ever built this complex took MANY shortcuts and the construction was terrible. 8. Trash compactor is often filled to overflowing so trash sits piled up outside the bin. 9. Pool rules are not enforced. Often people are walking around with glass beer bottles and I have even seen a 2 liter glass bottle of tequila passed around. 10. Like many these days, I work from home. Often dogs are barking non-stop. 11. Workout room has no weight training equipment other than bar bells. 12. The pool table is literally falling apart. Missing bolts on many of the corner pockets. 13. White paint spots on the vinyl floors around entire apartment. Evidently when they repaint the walls, no covering is placed on the floors. 14. Nail strips for carpet poke through the carpet at all thresholds. 15. Gas fire pit (Another so called "amenity") has never worked in the three years I have been here. 16. I've pointed out things like a gutter that is bent way down and a sinking walkway in front by mail room due to erosion that needs to be addressed, and nobody has fixed or even looked at. 17. The only choice for internet and TV is with there DISH network which is bundled into your rent like the valet trash. Terrible internet! 18. The hallways are filthy. They power wash once a year but they use no cleaners or power brushes so non of the stains from peoples garbage leaking is ever cleaned up. 19. Leaves are rarely blown out of the walkways. At times I often use my own blower to blow them out into the parking lot area. They have switched management three times since I have moved in. That alone tells me everything I need to know about how this place is ran and operated by the owner. The management is terrible and doesn't do a thing. In fact the on site manager doesn't even work a 40 hour week. They have a constant turn-around in the office. Nobody walks the property and checks on things that need to be addressed. They market this place like its luxury living and at $2100/month for a two bedroom on the second floor, I am definitely not getting what I am paying for.