Love living at Deerwood! The office staff and maintainance guys are the best around. They are…read morevery friendly and professional. Quick response to questions and any problems that might arise. Courtesy officer on site. Dog park. Beautiful and quiet. Convienant to shopping and dining out. I have lived here for 9 yrs. and love it! The manager and assistants are always thinking of things for the residents to participate in. Always thinking of how to make our experience here exciting!

I moved to Tyler 3 months ago and choose Deerwood for their nice floor plans and their quiet…read morelocation. I have not been disappointed. The staff is very friendly and helps with anything I need. I had one maintenance issue and it was resolved the same day. The walls are thick and I rarely hear the other tenants. I would highly recommend the complex.

The lady in the front was very knowledgeable and kind, I just didn't like that if you have a felon…read morefrom 20 years ago that you cannot live there. I understand but why hold something from that long over someone head. Maybe I don't understand but I'm curious to know. People make mistakes it's the ones who keep making them that's the problem. But God bless them and whatever they are trying to achieve.

My son used to live at Brookhollow Apts for about 5 years. He moved to Dallas almost 5 yrs ago…read more Recently while shopping online, I accidentally had two packages shipped to him at this old address. The property manager Matthew is an exceptional person! He personally took care of having the boxes returned to the store and alleviated a huge headache for me as the store was not as cooperative in allowing me to change the address nor cancel the order. He cares so deeply about people and the property and is the most conscientious and helpful person. This is customer service that goes above and beyond!!!! My son loved living at this complex during his time in Tyler, because the complex was well taken care of, management was supportive and prompt in taking care of problems and the location is centrally located.

Nice quiet community, the staff is quick to finish work orders and let you know if there are any…read moredelays. There's a beautiful pool and a picnic area facing the woods. All apartments face the back of the property and you hardly feel like you're in the middle of town.

Recently started my apartment search, I had my heart set on another property, but decided to look…read morefor something more affordable. I had looked at this property a while back right after the new owners bought it, and they started renovations, but wasn't as sold on it as I am now. I haven't moved in yet, however Jackie, the property manager is amazing. She was having a hectic day when I came in and I completely understand, her personality is amazing. She treats you like a friend stopping in for a chat, and makes you feel welcome. I love the aspect that everything is through her and one other lady on the weekends. Rent is paid through money order, no online payments and extra charges. Which is one factor that really drew me to this property. As far as the property appearance, from the road it doesnt look like anything fancy, however I hope they have plans for that as far as renovations, it isnt a deal breaker though because once you walk round the complex you appreciate the woods, resort style pool, tennis courts, picnic area with BBQs and onsite laundry facilities(dog park in the near future!). I really think I will enjoy living here. Update will most definitely happen once I move!

Not sure why all of the haters, but (knock on wood) during my time at The Madison, I've found the…read morestaff to be helpful and for the apartment itself to be good overall. The rent is a bit pricey for Tyler, but they give discounts off rent for certain employers. I like the staff here and think it's a good apartment complex overall!

Stay away from this joke of a complex. They wanted to change me increased rent, but Joe Shmoe off…read morethe street could get a cheaper rent than me who's been there 5 years! The pool was down for the majority of last summer. The clubhouse is subpar, with a pathetic computer room. The woman in the office to the right of the receptionist is a bitter hag. She's not old enough to be this bitter! If you want to get high off the devil's lettuce without having to buy any, you've come to the right place! There's so many on their patios smoking a big fat doobie that you'd better hope your job isn't drug testing! I'm glad I'm out of here. Deuces!

Living here has been an unexpected surprise! I'm a travel nurse and was having difficulty finding…read morehousing in the Tyler area. The office staff made the hole process ridiculously easy. My apartment is beautiful. Love the dog park, could be bigger though since it seems people have bigger dogs that live here. I had a random sink blockage at 3 in the morning maintenance was there within 30 minutes and came back the next morning! It's just been a wonderful experience staying here. Had to give notice today, on to the next adventure. Sadly most short term leases are not as pleasant :(

Don't move to this apartment complex. They try to lure you in and take all your money and…read moreconstantly making up fees for you to pay. They do have fruit flies in some of the apartments. The people working in the apartment office don't take anything serious they allow neighbors to be loud and disruptive without doing anything all they care about is money.The walls are made out of paper you can hear people outside talking or the loud neighbors upstairs. This place has multiple noise violations incidents that they do not take seriously, move to another place this is not it!!!!! They have fruit flies and ants in some of their buildings and a lot of people have moved out of the neighborhood. DONT MOVE HERE THESE PEOPLE ARE FAKE ASF

I had to move before I was ready. But Thank God I went to Fox Run Apt and met a really nice lady…read moreand very helpful in taking care, of all the things I need with moving in today world man it is an real experience with all the new things you have to have done. Thanks to the manager loving my 2 bedroom apartment.

They're flipping amazing but if u get behind n don't pay ur rent by the 6th they'll evict you. Too…read moreexpensive for the neighborhood they are in

I went in for a tour and The Assistant Manager Yesenia was very rude she didn't even seem to care…read moreif I was interested in living there or not. She seems very annoyed that I wanted to see another layout of an apartment. I do not recommend these apartments! TERRIBLE STAFF!!!!

Cumberland Place is a gorgeous and well maintained community. The floor plans are very spacious and…read morethey rent for a great price!

Amazing people and great community!! Would recommend it to anyone looking for a great placeread more

As someone who values integrity and honesty, I felt compelled to share my experience as a…read moreprospective tenant. What makes this situation especially painful is not only the financial loss I experienced, but also the personal loss tied to it. Because of the circumstances surrounding my attempted move-in, I missed my cousin's funeral--something I will never have the opportunity to make up for or say goodbye properly. That is something that will stay with me. I left my original review simply to explain what truly happened from my perspective. Unfortunately, the company's response misrepresented the situation rather than acknowledging the reality of what occurred. Despite a severe storm, I was repeatedly assured that everything would still be handled and that my apartment would be ready for move-in. I relied on those assurances and planned my entire move around them. However, when the day came, it became clear that the unit was not ready. Maintenance tasks that were supposed to be completed before my arrival were still unfinished, and it appeared that other priorities had been placed ahead of preparing the apartment for the scheduled move-in. Had I been told honestly that the unit was not ready, I could have made different arrangements and avoided a great deal of stress and loss. Instead, I found myself trying to move an entire household while waiting for work to be completed on the unit--work that was still not finished even after 1:00 PM, despite the fact that I had to be fully moved out of my previous place by midnight. In the end, I am grateful that I never signed the lease. That experience showed me that if transparency and accountability were not present before I even moved in, they likely would not have improved afterward. I share this not out of bitterness, but out of honesty so that others can make informed decisions. As consumers, we rely on clear communication and truthful information when making major life decisions like moving. I truly hope the company chooses to handle future situations differently and treats the next person walking through the door with greater transparency and respect. Despite what happened, I genuinely wish you all well and hope this will be a great learning opportunity for us all.

I scheduled a tour and basically got my time wasted I was shown absolutely nothing the office…read moremanager or whoever she was and her employee said little to nothing to us. They asked us only one question which was "what's your budget" and gave us nothing no print off of the apartments' square footage or the fees of the unit. She was very unprofessional and uninterested in trying to help us. She didn't offer to show us what she had opened, and more or less gave off the impression that, since we weren't moving this month, our interest in looking at any unit was irrelevant. After this experience, I would hate to be one of their residents.

Love living here! Wonderful staff that is fast at communicating and completing maintenanceread more

Me and my fiancé have been here since May 2019. Since that time we have had multiple things go…read morewrong from water getting into our apartment to lights not working since day one. We had told the old property manager about these issues multiple times and she assured us MULTIPLE time that the issues would be fixed. The lights never got fixed and the water that kept getting into our apartment when it rained took her 4-5 months to do anything about it. In the mean time the base boards got wet and carpenter ants got into our apartment and terminex had to be called to take care of that issue as well. Shortly after that she was let go and they just finished working on the drainage issue that should have been solved before our apartment ever got water in it. We were going to move out after our year was up but They got a new property manager now and they fixed our lighting issue right away and we have had no issue since and plan on staying as long as they keep up the good work. So far the new staff gets a 5 star rating keep.

DO NOT consider the Auberge for apartment living. I have been here almost three years and nothing…read moregets fixed and they have no money to fix things. 1. Front gate is always broken and was not even working the first 11 months I moved in. They are continually working on it but we are lucky if it works an entire week. 2. Half of the windows in the entire complex have broken seals so they are cloudy. I was told my first year here that they were working with a company. 2+ years later, nothing has been replaced. 3. The landscaping is terrible. Flowerbeds are not maintained AT ALL. Dead tree stumps never removed. 4. Sprinkler system has never worked since I moved in. It only works in the front so the entrance is green. 5. Pool gates dont always work. 6. The unbrellas and the lounge chairs are left out all winter and in the summer, are all beat up and are literally ripping and falling apart. 7. There are leaks inside the walls. Every day I hear ticking inside the walls. At first it was just in my hallway and for the last 6 months its now happening in the walk-in closet in my master bedroom. I have brought it to their attention a few times and they have never been addressed. Which explains why on some of the reviews people are complaining about a smell. No doubt there is mold inside the walls. I was raised in a building family and have built homes myself, and who ever built this complex took MANY shortcuts and the construction was terrible. 8. Trash compactor is often filled to overflowing so trash sits piled up outside the bin. 9. Pool rules are not enforced. Often people are walking around with glass beer bottles and I have even seen a 2 liter glass bottle of tequila passed around. 10. Like many these days, I work from home. Often dogs are barking non-stop. 11. Workout room has no weight training equipment other than bar bells. 12. The pool table is literally falling apart. Missing bolts on many of the corner pockets. 13. White paint spots on the vinyl floors around entire apartment. Evidently when they repaint the walls, no covering is placed on the floors. 14. Nail strips for carpet poke through the carpet at all thresholds. 15. Gas fire pit (Another so called "amenity") has never worked in the three years I have been here. 16. I've pointed out things like a gutter that is bent way down and a sinking walkway in front by mail room due to erosion that needs to be addressed, and nobody has fixed or even looked at. 17. The only choice for internet and TV is with there DISH network which is bundled into your rent like the valet trash. Terrible internet! 18. The hallways are filthy. They power wash once a year but they use no cleaners or power brushes so non of the stains from peoples garbage leaking is ever cleaned up. 19. Leaves are rarely blown out of the walkways. At times I often use my own blower to blow them out into the parking lot area. They have switched management three times since I have moved in. That alone tells me everything I need to know about how this place is ran and operated by the owner. The management is terrible and doesn't do a thing. In fact the on site manager doesn't even work a 40 hour week. They have a constant turn-around in the office. Nobody walks the property and checks on things that need to be addressed. They market this place like its luxury living and at $2100/month for a two bedroom on the second floor, I am definitely not getting what I am paying for.