I would have rated Cheapoair only 1 star (I have no choice since I can't rate with 0) considering…read morehow they messed up with my flight 2 weeks ago. It's a good thing I did not give up waiting for a Supervisor to take my call and reverse the charges they were asking from me for a flight reschedule I never authorized. The first agent I talked to was rude. He kept interrupting me. Thank you for helping me though (I waited for 5 hours until the whole hoolabaloo was fixed). You deserve two stars and be grateful for that.

OMG! I can't believe such a company exists in the United States! They cancelled 2 ticket ANA from…read moreLa to Tokyo without my authorization, with zero refund!!!! If my credit card doesn't dispute $2,159, I'm not even pay to my credit card, I already talked with the bank and gave them all information with details. PLEASE STAY AWAY FROM CHEAPOAIR BEFORE OBSERVING THEIR VIOLATIONS IN PERSON.

Let us be honest we all love cheap flights and Opodo offer cheap flights. If the booking is…read moreuncomplicated they are a good site to use. If you have to cancel flights, yes you will get an Indian call centre and yes you will have to chase refunds but hey you got lots of cheap flights what are you expecting? I use 6-7 times a year and every now and then have to try and resolve an issue and in the end it gets resolved. I am certainly going to continue to use.

1 Star: Extremely disappointing customer service - months of refund delays…read more I booked a flight through Opodo that was cancelled by the airline. Since then, I've been waiting for over five months for my refund, despite receiving several written confirmations that it would be processed. All my attempts to contact customer service -- by email, chat, and phone -- have either gone unanswered or ended with generic, copy-and-paste replies that solved nothing. Even after a one-hour call with the hotline, I received no clear answer or concrete help. I was repeatedly asked to resubmit documents because "the data was missing," although I had already sent everything multiple times. I have since sent a formal reminder and a final notice with a payment deadline, yet there has been no response whatsoever -- neither a payment nor an explanation. This behavior completely contradicts Opodo's public promise of "fast and transparent customer service." In reality, what I experienced was a pattern of systematic refund delays and intentional communication barriers. The loss of trust is irreversible: I can no longer associate this company with reliability or professionalism. I am now forwarding the case to the EU Consumer Dispute Resolution Platform and, if necessary, taking legal action. After more than 20 years of booking flights online, I can honestly say this has been the worst customer experience I've ever had. Never again, Opodo.