Been a member for 10+years and their renewal process is terrible. Can not renew online using a…read morenumber of websites. Evidently various regions have their own site. Called local office and on hold for over 15 minutes. Guess AAA not too concerned with customer retention.

My Audi broke down on westbound PA Turnpike, west of Carlisle. We managed to get to the Blue…read moreMountain rest stop, where I called AAA for help. Three hours later AAA called me back and told me they can't service the Turnpike and to call the Turnpike Authority for help. So I did that and the PA Turnpike Authority took my call, told me AAA was lying (there is no prohibition on AAA servicing the Turnpike, they just don't like paying the tolls) and would call me a AAA-certified toe truck. A non-AAA tow truck came and I had to pay out of pocket for the tow. Just a really bad experience for AAA, who promised me separately they would look into the situation but so far nothing. Just leaving a note from my experience.

Got the help I needed in a very courteous fashion. Would recommend Tom from this agency to anyone…read morelooking for help in finding any type of insurance. I'm satisfied thanx.

From the owner: Providing Professional services of an independent brokerread more

I was looking for a car insurance agent in Pennsylvania since I am transferring from Ohio and I was…read morerecommended Mr. Shope's office. They did not disappoint. Mrs. Tina was extremely helpful in getting my auto insurance setup and informing on what features would be best for me. I highly recommend them to anyone who is looking for insurance (auto, renter's, homeowner's, etc).

State Farm aided and stood by in switching insurances. They walked us through and offered us great…read morebenefits. The staff was very supportive.