Been a member for 10+years and their renewal process is terrible. Can not renew online using a number of websites. Evidently various regions have their own site. Called local office and on hold for over 15 minutes. Guess AAA not too concerned with customer retention. read more

My Audi broke down on westbound PA Turnpike, west of Carlisle. We managed to get to the Blue Mountain rest stop, where I called AAA for help. Three hours later AAA called me back and told me they can't service the Turnpike and to call the Turnpike Authority for help. So I did that and the PA Turnpike Authority took my call, told me AAA was lying (there is no prohibition on AAA servicing the Turnpike, they just don't like paying the tolls) and would call me a AAA-certified toe truck. A non-AAA tow truck came and I had to pay out of pocket for the tow. Just a really bad experience for AAA, who promised me separately they would look into the situation but so far nothing. Just leaving a note from my experience. read more

I've been a member of Central Penn AAA for 17 years through automatic renewal. I've been calling for three days trying to simply update my credit card information, each time waiting for someone to pick up the phone for about 10 minutes. Callers are given no information while they wait, no opportunity to leave a message, just bland endless techno music. These little sessions have given me time to reflect on how little I need this organization and how little I need to give them my money. So, I'm finished with AAA. read more

I came in today to renew my membership and was surprised to learn additional services they do. They are able to do vehicle title changes and registration renewals. I was able to take care of two bills at once. In the past I've been able to get my passport photo taken here as well, and someone came in to get their passport renewal photo taken. Pleasant service! read more