This luxury spa-like hotel, with its villas (where we stayed)...was one of the MOST relaxing places…read morewe've been! The food was excellent, farm-to-table, classic. Next time we will stay longer! Totally recommend for some R&R.

We stayed here over the Easter weekend. It's really quite a stunning location and the grounds are…read moreimmaculate, despite it pouring most of the stay. The restaurant (Manfredi at Bells) has fantastic food, though a limited menu if staying for more than one meal. Service at the restaurant is stunning, can't say enough good things about the wait staff - courteous, attentive and, most importantly, not in your way when you don't need them to be. Unfortunately, hotel staff are a different matter. Reception are a bit meh, and don't seem to care when you've got issues with your accommodation. They seem to have multiple systems for the estate because housekeeping can't seem to see when people have booked into other areas of the estate to see when a convenient time is to clean the room. Yes, I know it's pedantic, but it's a bloody expensive stay, so you expect amazing service. When your heating doesn't turn on and your air con is broken, and the reception doesn't seem to believe you and takes four hours to respond to your request, and then can't fix it themselves, it doesn't endear you to their service quality. When your toiletries are watered down, I'm the first one to cry "First world problems", but again, you're paying a lot of money for this level of service so you expect it to be top notch. So, lessons for Killcare - invest in another maintenance person in case one is busy - cross training is essential - I don't care if one is picking up a helicopter from the next estate, all I care is that I'm spending a bloody cold day in a five star resort with no heating. Another lesson - track your guests - invest in the software to see their whereabouts pop up on your restaurant reservation system so you don't leave messages on their phone when the place has no cell coverage. And finally - your reception is your front of house - it's the bastion of welcome, first and last. Make sure they are trained well and give them the tools to make their guests feel welcome, not make their guests feel like they are getting in your way.

This place is busy...very busy..as we approach Christmas. There is a choice of accommodation from…read morebringing your own tent to little houses. There is a large building where you can cook and eat under cover. There are fridges and sinks to wash up as well. Entertainment for kids (big & little) consist of organised craft & discos to swimming in the pools. We were able to spend a whole afternoon beside and in the pool. The pool slide looks as if it is a gentle enough experience but some were able to shoot out the end like a bullet. It is very deep at the slide end so little ones need to be caught in the water if they can't swim. It is also a short walk to the surf and a skate park.

Family reunion in late November! We stayed in one of the newer beach suites with three rooms in it…read more Two had queen size beds and one of the room had two sets of bunk beds. This one had a spa bath tub. The beach house was immaculate and lovely furnished. This place had everything you needed to make a comfortable stay, pots, pans, dishes, utensils, bedding, detergent (although limited amount for clothing) and even a washer and dryer for clothing! I loved how the front doors were all accordion style window doors. It made it perfect to open the doors in the morning and in the evening. It does get a little cool at evening so we shut them after about 9 pm. The beds were very comfortable and each room had a fan/heater for when you needed it. The place looked pretty new. Our family had a barn dance at the barn and the staff were kind enough to let us in early to setup, as no one else was renting it. It's very close to town as well: there is a Woolworth's in town and some other good stores and restaurants. There is planty to do for families. The pool was nice and clean, though it got packed at certain times of the day. The bouncing pads were one of the kids favorites, as were the parks, go-karts, and electric bikes. It was a great stay and I would definitely stay again.

The area is pretty. The hotel just feels strange...examples, the shop for gifts and snacks was…read morenever open. Only option for breakfast was a buffet. I wanted a bottle of water and a coffee but that didn't seem possible. I asked for ketchup for my chips and was told it was around the corner. I didn't see any so had to ask at the bar and it was in the fridge behind the bar. Overall, staff were friendly.

Me and my dad have gone 2 times as a walk in to the buffet and the second time they were all like…read morehi guests welcome and we told them we weren't going as guests and thay were saying we don't usually let walk in's in and implied they could and might stop us from going in so dad said he could because the website said so so they let us in but the food was very good try the danish pastries goodbye