I purchased a sectional couch in February and by September one of the recliners broke. Initially…read morethere was some confusion about when to schedule the repair. After a few extra phone calls, Kevin Kenneally came and made the repair. He was wonderful and I highly recommend him for any future repairs.

We purchased a sofa that is 2 separate pieces. It took 7 weeks to be delivered. It arrived…read moredefective. The pieces are different shades of color, the left arm and back trim are crooked, there are 2 white spots on the right back cushion, the pieces don't line up, so there is a V shape in the back, it is missing the filling in the arm rest and back of the left side and on that side the reclining mechanism clunks. I requested someone come look at the defects. The manager, Tom McKenna, did not believe my assessment of the issues and sent me photos of furniture they have in the store. He tried to say this was normal. When I insisted someone come sooner than the 3 weeks they wanted to wait, Tom called me a bitch before hanging up the phone. An authorized repair person came after eleven days, took photos and agreed it is defective. I am still waiting on the report I requested from the service department. Today I was told that they will only replace it and I cannot return it. I don't want to wait for another and have it also be defective and I most certainly do not want to do business with a store where the manager uses profanity when talking to his customers. I just want to return the sofa and never do business with this company again.

I was treated nicely when buying my loveseat and rocker, swiveler, recliner chair at this business…read more I quickly started having trouble with the chair--very loud high pitched squeaking. I could not get them to come and work on it because only Jeff does that and I couldn't talk to Jeff because his number wasn't given out. I had to call on certain days of the week before he left for deliveries. Then he didn't show up on the day scheduled. No call either. This has been going on for almost a year. When he did come (twice) he sprayed the undercarriage which helped for a short while. Then back to the begging and groveling just to get to talk to him again. I gave them a one star rating because there was nothing lower than one star. DO NOT BUY FROM THIS BUSINESS.

Very happy with our purchases. Jeff, the owner was kind and we felt appreciated as customers…read more Jeff went above and beyond to make sure we were happy and that says it all!

Our salesman atom was extremely knowledgeable. Followed up on our special request after our visit…read moreand provided photos to help us make our final decision.

Sunday, my wife and I stopped in looking for a recliner. After just a few minutes we saw a leather…read moreone, a floor model, that we liked and we're sure it would fit our needs. (At the time, we noticed a mark of some kind on one of the arms.) Tara, our sales person, told us that there were two of these in stock, and that we wouldn't have to wait for three month if we were okay with that color. So we had her write up the order for a new one, which was to be taken from their local stock. Delivery was to be made on Wednesday, and as it turned out, it was brought out a day earlier than that. Upon arrival, I noticed that the chair was not boxed as you would normally expect for a piece like this. The guys proceeded to carry it to the front porch where I asked to inspect it before taking it inside. I noticed that the piece was marked up in several places, with dents (or impressions) on the backside. And interestingly enough, there was a mark on the arm in the same place as the floor model. Hmm! Needless to say, I refused the delivery, and phoned Tara, explaining the situation, and asked her if they had sent out the floor model instead of a new one. She didn't know. So I asked if she could go back and look to see if the model was still there. Of course, she was too busy, but after pressing the issue, she reluctantly went back and looked. And sure enough the model was gone. I then asked if she would check and see if they had a new one in stock or not. She said she would look into it and call me back. I waited 24 hours, but no call back. Since it had already been too long of a wait, I ended up initiating a call from my end. Even after trying, I wasn't able to find out why we were sent a floor model without someone calling ahead of time to see if we would be okay with that, or since she was the one who sold the piece why she 'supposedly' wasn't told about it beforehand. I was also puzzled as to why the store manager never called us to try and make things right. She did apologize, I'll give her that, but then she went on to say, "there were much bigger problems in the world." I didn't disagree with that, but that certainly didn't explain her company's lack of integrity in working with us. Anyhow, we did agree on a charge credit, but what a horrible experience and time waster this was for us! You might want to think twice before giving this company your business.

Beautiful craftsmanship. Great customer service. Finest quality woods. Excellent customer serviceread more

Hold your breath when you walk in to this store. Hold your breath hard as you marvel at the…read morecraftsmanship before you, displayed in a variety of pieces fit for any room. And then delight like a child in a candy store as walk around figuring how on earth you're going to either afford it all or fit it all into your home. There is so much more than just furniture here. Yes, they've got lots of furniture, and what they have is built to last. This is the furniture that you buy once and it lasts a lifetime -- or more. Most of their pieces are constructed of solid oak, but they can be stained in different wood tones to match any decor. I was surrounded by beautifully constructed, unique items that I have never seen before. Absolutely gorgeous. Incredibly functional as well. Look beyond the surface here, though. Children's pieces: wooden pull toys, high chairs, children's table and chair sets, rocking chairs, wooden trains, rocking horses. Other items that stun you such as rocking chairs (yes, think outside the box on this one), quilt racks (which is what we came here for), curio cabinets, hope chests and accessories. There are so many things crammed into this store that your creative imagination is on overload. Sales staff could not be more kind, friendly or accommodating. Shipments to locations outside of their general area is available; I was sure to snag one of their brochures so I could find them on the web to order items from them. Whatever I would pay in shipping will be well worth it because the quality is far superior to anything I have seen in years. It just doesn't get any better than this. Absolutely beautiful selection of incredibly magnificent pieces of art in the form of various types of wood furniture and accessories. If you live anywhere in this area and are in need of GOOD wood furniture pieces, do not pass them by. You will not be disappointed.

Hubby and I visited the shop and fell in LOVE with the charm, uniqueness and quality of the pieces…read more We hired Gayle to do the final touches of our home and poof! Our house went from ordinary to warm and beautiful. Gayle added art, wall paper, rugs and lamps which added what she calls an emotional appeal. She's not wrong! Gayle is amazing. Easy to work with, listens to us, super talented and creative in design. Everyone on her staff goes out of their way to be helpful. Go to her shop and see the beautiful pieces and meet her team.

They don't know customer service. They are dishonest. Had an item on order since 12/27 The…read morecalled Monday and said it was in, I called Tuesday and left a message, decided to go and then was told to come back in twenty minutes, at that time was told they can't find it. Tried to call again today 1/31 and I get there blasted answering machine. Look this a simple 32 dollar item, it could be one of there overpriced items. Avoid them And go to Amazon or Lowes

In 2019, I furnished my entire house at Furniture Warehouse. At that time, we ordered and paid for…read moretwo power recliners as part of the furnishing of the entire house. We received one power and one manual recliner. The manager and I played phone tag, and he ultimately never got back to me, so I paid for something I never received. I was not happy to pay for something I did not get the benefit of, but the one power recliner worked well and those chairs served us well until recently when they were just too old and needed replacing. When we were in the market for new recliners in October of 2024, the chairs we purchased in 2019 were no longer available. So, I purchased two identical power recliners (one of which is pictured (the store model, not our chair)) outright for $2,182,96 including tax and delivery charges. The chairs were delivered on October 19, 2024. One was used by my mother who had been in and out of the hospital three times since August. The other was used by my uncle who is in congestive heart failure and likes to sleep in a recliner to breathe easier. Neither chair's power feature felt right since they arrived; they always felt wobbly, if that makes sense. The power feature never felt sturdy like our 2019 power recliner from Furniture Warehouse. By November 2024 (a month after we purchased it), my mom's recliner broke. Last week, four months after we purchased it, my uncle's recliner broke. Neither one of them is strong enough to make the chair recline manually. I asked Furniture Warehouse to pick up both chairs and refund the full total I paid for them so I can start over and get my recovering mother and sick uncle reclining power chairs that will actually work. I see the negative reviews Furniture Warehouse has online, but I thought it more fair to reach out to them directly to see if they would help me rather than take to the internet. However, Maggie was zero help. I asked her to escalate. She escalated to Carol in Furniture Repair. Carol never told me what she does for Furniture Warehouse; I had to ask. She then proceeded to tell me the recliners would be repaired and she could do nothing else for me. In my opinion, Carol conveyed zero empathy and zero customer-service savvy. Before I became an attorney, I did customer service jobs and I always listened with compassion and tried to solve for customers' concerns. As an attorney, I do the same now with my clients. There was none of that with Carol. I, likely, would have been better off with GenAI helping me as it could have given me the same pat, gate-keeping responses Carol did. I explained to Carol that since both chairs were made poorly and both broke, common sense tells us that they'll break again after repair, and I need working recliners for recovering/sick relatives. I asked Carol to either pick them up and refund my money -OR- replace them with something that will work. She would do neither, so I asked to speak to a General Manager, but she would not allow me to talk to anyone other than those in the Furniture Repair department. Carol ended up hanging up on me. In 2019, I paid for a power recliner I never received and I never made a fuss with Furniture Warehouse after furnishing my entire house with them. Now, I ask them to help me after they sold me horrific quality products and they won't?! I see my business truly does not matter to them one bit, so I will no longer use Furniture Warehouse when I furnish my properties. I already reached out to orders@thefurniturewarehouse.com, so no need to give me your standard response with that email address as it was no help.

We had a great experience at Furniture Warehouse. We went in planning on buying a table for our…read morekitchen. Looking at the offerings, we ended up buying the table we went in for, a table for our dining room, end tables for our living room and a new bed and frame for our guest room. Delivery was flawless! Kept informed of arrival and delivery guys were efficient and took all packing material away. We will be back!

I can't recommend this company highly enough! When I first entered and asked about shades, the…read morestaff was extremely helpful and not at all pushy. They showed me many options and answered all my questions. In short they gave me a valuable education in shades. With your help, I found precisely what I wanted. After they were installed, I noticed a mistake in the positioning of the shades and M and M responded immediately sending over a man to look at them. When it turned out the problem couldn't be resolved by repositioning the shades, one of the owners, Janet, immediately offered to replace one of the shades at no cost. M and M wall coverings it's a gracious and honorable family business, something that is hard to find in today's world. Five stars.

We found the perfect Bamboo Weave Grass Cloth. And Love it! Great customer service and wonderful…read morereferences on installers. We decided on The Girls, and Rosemary was fantastic. We will be calling her again. Thanks

We had Cherie Thurlby come out and measure for 2 1/2" easy lift type faux wood blinds. Perfect…read morefit. We are very pleased. We got a very good price, which we compared.

I have known Cherie & Tim for 2 decades now...as industry partners...as well as being one of their…read moremany happy clients. IDS has handeled all of my window treatment needs in my currant home...as well as my previous home. Their knowledge is unsurpassed in window treatments, furniture & accessories. Very dedicated to their clients. Totally recommend IDS!