For a store that positions itself as a high‑end shopping experience, the Aritzia location in the…read moreBurlington Mall is surprisingly careless with some very basic things. The most concerning issue is the condition of the rugs throughout the store. They are torn, frayed, and tangled to the point where they present a clear tripping hazard. It is not a minor detail. It is something anyone can see the moment they walk in. It makes the store look neglected and creates an unsafe environment for shoppers who should not have to watch every step they take. The return policy is another major problem. For a brand that charges premium prices, the policy feels restrictive and outdated. There is no flexibility and no real consideration for the fact that customers are investing a significant amount of money in their products. Other retailers in the same price range have moved forward with more reasonable policies, but this location has not. Aritzia may sell beautiful clothing, but the overall experience at this store does not match the quality of the merchandise. Safety, customer care, and basic upkeep should not be optional. Until those issues are taken seriously, this location falls short of the standard the brand claims to represent.

The staff in the Burlington store were miserable, the little lady in the men's sports coat that…read moreclaimed to be a manager had no business working with the public or fashion sense. I'm assuming she will be reading this because she is the highest ranking in the store so she claim. ( you know who you are) She was rude, impatient, and condescending. I have a feeling why she is angry though. My best guess is that she is angry with her haircut. The staff we're not at all helpful, and we're making up return policy rules that were not posted on the website. I have reported this to the Better Business Bureau

I had heard great things about madewell jeans generally, and I simply had to leave a positive…read morereview for this store since the service was so amazing. I went in to try on and purchase some jeans, and the sales folks were instantly helpful with recommending sizes and styles that would work. They brought me multiple sizes and styles to try while I was in the changing room, and gave great feedback on other styles to try based on the ones I liked. My receipt says Viv W (2023 Nov 11 at about 11:30 am, in case a manager or such reads this) and also a woman who seemed to be her manager - shout out to them for the excellent customer service.

I called to speak about a return, I am a pretty upbeat and friendly person. A very rude man…read moreanswered the phone and had terrible customer service and A LOT of unnecessary sass. He made me feel stupid because I asked if I could atleast get a small amount of money back after the 30 day full money back exchange policy. I am not one to leave bad reviews but that man needs to be spoken to because I will definitely not be coming back after lack of customer service. As someone who has been working for many years, it is NOT hard to pick up a phone and smile. I don't care if you have been working many hours, just throw on a smile even if it's fake.

Stopped in here to look for a formal dress for an upcoming wedding Thanks to the amazing women…read morethere who went over and above to help me, even finding cute shoes (which I purchased) to try on with dress I found the perfect dress! Many thanks to Ann and Tatiana

I needed to buy a dress for a family photo shoot with lots of specific needs - spring color, covers…read moremy problem areas, etc. The store manager was amazing and worked with me for hours to find several excellent options. Truly amazing customer service. Will come to this store again!!!

Rudness of employees. Would following you around while you shop and check your ID to make sure that…read morethe nordstrom reward was yours. Ps . Never have to encountered such problems like this. Very rude and unprofessional.

I had the absolute worst experience at Nordstrom Rack and feel completely disrespected as a…read morecustomer. The store was disorganized, the staff were rude and treated me like I didn't belong there. I was followed around like a criminal for no reason at all, which made me feel uncomfortable and humiliated. I've never felt so judged and unwelcome in a store. It's upsetting that a company with such a big name allows this kind of treatment to happen. I will never spend another dollar here -- and I hope they learn to treat paying customers with basic respect instead of suspicion. If you guys want the name I can provide

The 'girl' told me who was working an item in the window wasn't for sale.... it was, made her check…read morewith her 'manager' got her manager to bring out and bought it. TERRIBLE

I went to make an even exchange store today and this girl named Lindsay told me they couldn't do…read morethat. They gave me a refund and then expected me to pay again on the spot. These items were gifts and I should have at least received a gift card on the spot. They made me wait awkwardly while they took every customer behind me while they called customer service and then just to tell me there was nothing they could do for me. I called free people customer service myself and have now ordered the same boots twice and I don't understand why I couldn't just do a simple exchange. They said there was nothing they could do for me. Bad customer service all around.

Primark is located in Burlington Mall on upper level next Game Stop and the mall entrance by Bank…read moreof America or Legal Sea Foods is the best entrance. Primark is an international fashion retailer with 450+ stores in Europe and the US. I always appreciate checking out Sanrio and Disney clothes for adults, accessories, and gifts. The prices are very affordable and the products are of great quality. Primark has everyday essentials for women, men, and kids, as well as beauty, homeware and accessories. Store is very organized, clean, and spacious. I used the fitting room as well and it was clean and did not have any discarded items. When I checked out, staff were friendly.

Just popped in, family member mentioned linen clothes for a cruise and primark got some cheap…read morestuff, not as cheap as when they first opened but everything has gone up right? You can definitely shop on a budget still and have a little bit of everything per the season we are in. My experience with the shirts and hoodies are they DO shrink, regardless of the type of cycle i set it to. YMMV. The pants, so many of them are Button style crotch, instead of zippers so that's a no go for me. HVAC works well in there it was cool, you can hear the system blaring.

This is a very good Nordstrom location. I went in looking to…read morelook around at the women's clothing and also to give the beauty and fragrance counters a spin. The beauty counters were attractively set up and there was plenty of help on the sales floor. I went over to the Lancome counter since I was getting low on some of the products that I usually buy from that company. The saleslady was very helpful and got me the cleanser and eye cream that I was looking to buy. I am happy with the service that I received and look forward to frequenting this Nordstrom store again.

Tried working with an assistant or stylist named Mickie. She was incredibly rude and condescending…read moretowards me, and I wound up deciding not to spend cent on this store. Will be sticking with smaller boutiques and Bloomingdales from now on.

Definitely one of the larger Anthropologies I've been to in a long time. Lots of quality items and…read morea large variety to browse through which is a huge plus. We went for Black Friday and there wasn't really a sale (only on specific items) but other than that it was fun to browse around! Shoutout to the drink ware + kitchen section. Such cute Christmas plates and mugs and winter scenes of London, Chicago, etc.

Absolutely horrendous! I purchased a Salt & Stone Saffron & Cedar hand cream. Not anticipating it…read moreto smell like rancid beer, I kindly asked if I would be able to simply exchange it for a diff scent. I even had the sales girl smell it and she said it's bad. So instead of letting me get a diff one that's not bad, I was told bc I don't have my receipt (I paid cash) that there was nothing they could do! So I left the rancid hand cream there and walked out! Do better Anthropology and you just lost a customer for life now! Good job!!!! Insane

I like Land's End, but do all of my shopping online and only venture into the stores to make a…read morereturn (and then do some looking around). I think Burlington is the only physical store in New England, and I would like to offer a suggestion for returns: please allow them at the register when the return desk is backed up. Maybe more than "please", perhaps "for the sake of everyone's sanity, please do returns at the register". Here is the scene: arrived at 10:10 yesterday morning, the store had been open for 10 minutes. I was returning two things, both had the tags on it and I had the receipt so nothing complicated. I got into line, and noticed the woman in front of me had TWO HUGE BOXES next to her; of course I thought "OMG, is she actually returning all of that?". I felt as though I was in the express line at the grocery store and then someone in front has 126 items and no clue as to how to self-scan. Meanwhile, no one was waiting at the regular register, and I almost called the store just to ask if we could be helped at the store? Note that I wanted to call because I feared getting out of line which was really growing at this point. Both boxes were stuffed and contained more matching pajamas and slippers than an entire neighborhood would need. Obviously no one in her family wanted to match, these were all in their original packages so maybe her UPS driver is just really cute and she wanted to have him/her show up at the door more often? Who knows, but her return took 18 minutes (yes, I timed it); when she finally left, I was done in less than 2 minutes. I really felt badly for the nice guy working (Quentin), I can only imagine he wondered if his whole day would be like this? There were at least 10 people behind me - none with boxes of any size - so returns at the register would have been great. After that, I was so aggravated that I just wanted to get out of the store and not bother with shopping while I was there!

Lands End is a scam. Don't expect your order to be delivered timely. Here is what these idiots say:…read more"We're currently experiencing extended processing times due to recent updates in our distribution center. Orders are taking an additional time to process before shipping." Customer Service is useless and based in India somewhere. Stay away from these crooks.