I love Kesslers, for example the one by South ridge is great and has great customer service. Always…read moresmiling, excited with me throughout the process offers drinks, makes me feel special. The one in Germantown has consistently been awful. Miranda has always been kind and helpful however everyone else I encounter always makes me feel unwelcome and uncomfortable. I have been there 3-4 times in the past few months and made purchases every time and have always felt unwelcome and not like a special experience at all(Miranda was always good). They never offered drinks when we would arrive, would hardly smile, seemed annoyed to assist us. We would always be happy as we were buying for special reasons and special people and never walked away like we were happily served, welcomed or taken care of. I wondered if I should review but after consistently feeling like an annoyance I had to make a review. I wish this wasnt the location I am closest to. I definitely would not want to buy a wedding ring here as I dont think it would be a fun experience at all at this location

Can't say enough nice things about Kesslers and the wonderful people that work there. I recently…read moregot engaged and my fiancé and I went ring shopping together. Mitzi helped me pick out my diamonds and design my own ring. She is a truly warm and sincere person. We made numerous visits to the store before we actually purchased. Mitzi was very patient and didn't push us at all. It really was a great experience. Even after I got my beautiful ring, I went back in because it was slightly too big and they had a table setup with glasses and a free bottle of champagne! So thoughtful!

Cathy Heese took care of us. She has such a warm and funny personality. Very kind and shared in our…read moreexcitement for our upcoming wedding! Walter repaired my ring...which I professionally demolished in the closet door. All that remained was a crumpled mess with a couple gems missing. I had to bend it to pry it off my finger. After Walter got to it...It looks BETTER than NEW. Just an incredible job. Extremely timely and professional. HIGHLY RECOMMEND!!! The man knows what he's doing!

Great service and value very happy with my purchase Eric is very good as well ! That has to be…read moreenough !!

I recommend Jennifer, she was prompt, courteous, and honest. We had received a very low offer for…read morea home that is being taken by the State of Wisconsin and Jennifer took the job, toured the property within a day, and provided a solid appraisal a few days later. would highly recommend her services.

Back in Sept I went to my credit union (Educators Credit union) for a refi as my ARM was going to…read morereset shortly. Keep in mind, 2 years ago, I had another appraiser do my property as I bought an investment property. I had 2 appraisals, 2 years apart. RSJ, the most current appraiser, set my value at 10k LESS than 2 years ago and 30K less than my Fair market value as stated on my tax bill. I was shocked with the value set, as well as the complete disregard and rudeness of the appraiser. She (i believe it was the business owner) did come at her scheduled time. She spent a total of about 5 minutes at my home. She welcomed herself to my house, letting herself into my finished basement, my bedrooms and bathrooms without me inviting her. I even asked if she had "been here before" as she ran around my house without a word of request. She took unprofessional pictures of my property and compared my property with 3 not-so-like properties as opposed to the 9 comparables that the previous appraiser did. It was no wonder the value was set so low. I understand about appraisals and I know there are numerous factors and exclusions that may enter into arriving at the value... but to say, in this market, despite the fact that I have added granite counters, new stainless appliances and new insulation that I lost value just defies logic. I caution anyone that needs to meet a certain value to consider my experience. I contacted the appraiser and the credit union and asked that they reconsider. I gave them a chance to help me understand or do something to make the customer happy! The appraiser blew me off and offered nothing in the way of explanation or justification. Neither offered anything in the way of customer service to rectify this. At the very least, Educators credit union could have paid for this bogus appraisal. I consider myself fortunate that I did not need to hit a certain value to get my loan because I was refinancing. I feel sorry for young people that may need a value that won't get it using this method! The reason I am writing is to caution anyone who would need an honest value and appraisal to beware of this company. I also spoke with Educators about this and the only thing I got from them was sympathy. PLEASE BEWARE!

I called to have closure mechanism on a locket fixed. The very nice gentleman told me that he was…read morebusy and probably wouldn't be able to get to it, but if I stopped by, he would still take a look today. He fixed it in two minutes and told me how I could shine up my jewelry at home myself. He charged me nothing, I wish I'd had more cash to give him - what a wonderful place!

I came in here for some appraisals and interest in gold dealings. Being new to the area, I was…read moremerely getting a feel for who to do business with now that I have relocated. I have found the owner to be knowledgeable, honest, and fair- qualities that tend to be difficult to find in the industry. I will be doing future business here.

Right from the start, I was not thrilled or pleased with who was helping me find a wedding band…read more Her first comment after asking if i was _____ for my appointment was "Aren't you bubbly" in a very rude condescending tone with an eye roll. I was excited to be finding/purchasing my wedding band. She never once asked what my budget was or anything about my wedding. I showed her what I was looking for, and the only option I got was that it needed to be customized. Never went over pricing or what steps go into the customization process . She showed me maybe 7 in store bands but nothing was anything like I envisioned. I wasn't asked if I had any other styles in mind besides the first picture I showed. I will not be coming back here, since I was dismissed almost from the start.

The costumer service at Kessler's is first class. They were very kind with my wife helping her…read moreextending a necklace. Thank you

I have had nothing but good experiences with everyone in the shop…read more In addition to their talent as artisans they are hugely supportive of the community, often doing extra for educators, first responders and the like. While I am sure that no business can meet every customer's needs, this one comes close.

The Jewelry Mechanic is a real gem in Lake Country - True artisans (and lovely people!)…read more My watch was successfully repaired back to working condition (and I learned a little more about the names of watch parts, too!). I can't recommend them highly enough!

My fiance and I had the BEST experience at Rohr. We were a bit nervous to be shopping for rings as…read morea queer couple, but Sam put us completely at ease. He was funny, knowledgeable and made us feel comfortable. Instead of trying to talk us into the most expensive ring, he convinced me to use the diamond from my great grandma's ring. He offered great suggestions about the setting for the security of the diamond that we wouldn't have considered, and the custom ring turned out even better than imagined. We would highly recommend working with Rohr for your custom engagement ring!

My fiance and I DEEPLY regret getting my brand new engagement ring (purchased elsewhere) sized down…read morethrough Rohr. The soder point where the shank was cut for resizing the ring broke apart twice in a matter of weeks, the 2nd time it happened was less than 48 hours after I picked it up. While picking up my ring for the 3rd time I noticed my solitare morganite now has an enormous gouge across its face as well as a gouge on the band itself. The clerk who gave it to me insists it's normal wear and tear I just couldn't see before he cleaned it. It's my belief that I absolutely would have noticed such significant damage to my brand new engagement ring before leaving it with Rohr. Buyer be ware they do NOT document any existing damage when repairing outside jewelry, so sadly there is no paper trail to prove either way if the damage was pre-existing. I've only had my ring for 3 months and my fiancé and I now have to save for a whole new engagement ring.

He offered to fix a necklace for $140 and it would take a week. Then I brought it back to my old…read moreneighborhood. The people at A Trio fixed it for $20. I picked it the next day. This was an amazing side by side comparison.

I took a mother's ring in to Kelvin Schroeder's to be resized - from a 9 to a 10. In the process of…read moreresizing my ring, one of the birthstones was broken. Initially, the replaced stone extended below the ring sharply poking into my finger, and the holes on the inside of the ring, where the 4 stones were set, were not uniform. I asked that it be repaired so the stone didn't scrape and irritate my finger. I heard more than once from Kelvin it was costing him so much to make the needed repairs (Keep in mind his goldsmith fractured the stone). Kelvin called me and asked if it was important the stones be in the same order as they were when I initially brought the ring in. I replied yes - they were in my children's birth order. When I picked up the ring, Kelvin had me hastily sign a paper releasing them of any further repair obligation. He was condescending and couldn't get me out the door fast enough. Quality of workmanship was poor - ring is not round as it was before. And, the stones are NOT in the correct order. I'm very disappointed. I will take the ring to another jeweler to have it made right. I will NEVER use Kelvin Schroeder Jeweler for any of my jewelry needs again.