11/2/24, Went to get my NEW IPhone 16 Pro Max. Not knowing I was going to spend 'all morning' and…read morehalf the afternoon/evening..transferring data, phone swap outs, and allow my friend to up grade and transfer that data. I must give APPRECIATION, RESPECT and Credit to ( Cellular Sale Rep., RACHEL MADDOX ) who was training, SHE did a awesome job learning and being patient accepting responsibility ensuring customer loyalty. ( Thank You ). The MANAGER DESTINEE PALMER on the other hand..handled Technical question, Trouble Shooting my issues and many other customers, she held down the entire process of overseeing the ENTIRE process with guaranteed customer satisfaction. This Young Lady managed her employees, her integrity and untiring attitude was well documented. Exhilarating energy, enthusiasm and determination to get the job done. Her KSA-Knowledge Skills and Abilities were outstanding. I commend her! Thank you Job well done!! Love my New IPhone 16 Pro Max

I had a great experience an I appreciate how willing Kj Wyatt was to answer my questions and he…read morewas very informative. when I left I had no questions due to him answering them all in a very respectful way I didn't feel like I was bothering him at all.

In-store experience was good...then we got the bill…read more Resolution: After cs rep tried 2 other alternate lies about the cause of the $35 charge my son told them he would contact the MD attorney general's office for help. Suddenly they fell all over themselves offering a refund, then called multiple times to be sure we're happy. Too late. The crime was committed...and reported. you're not off the hook because you robbed a bank and returned the money when caught. So we just got T-Mobile and we're already considering our next carrier. Also, I'll be spending every day telling people T-Mobile is a scam. ---------------------------- UPDATE: Got the first bill. NEVER USE T-MOBILE!!! The bill showed that we were signed up for 5 lines rather than 3 and then we "cancelled" the other two. We got burned for $35. T-MOBILE is a bunch of scammers. NEVER NEVER DO BUSINESS WITH T-MOBILE!!!!! ------------------------------------------------------------------------------------- My son and I went to this t-mobile location to switch from Verizon and get new phones. I had a samsung device and my son had an iphone. We both got new Pixel 8 phones with service for about what we were paying just for 2 lines with Verizon. The best part of the switch was the friendly, helpful, and highly competent and knowledgeable ladies who helped us. They know their plans and the hardware very well and copied data and took care of everything for us. Awesome, truly awesome! This was my best phone service experience ever.

I went through the nightmare of TRYING to change my current plan by adding another line for 2 days!…read more The order was so messed up that I needed to get a sim card that day. LUCKILY I found Sharice at the store on Ruark in Salisbury. When you need help, and you will, make sure you see Sharice. You will be delighted with the service, the smile, and the extra mile. Thank you Sharice.

Had a couple issues with my phone and I went to the T. Mobile Store on 1135 S Salisbury Blvd. Upon…read morearrival I was greeted with 2 exceptional ladies, Mariam and Cece. They are awesome. Very friendly, knowledgeable and efficient. These 2 offer the best customer service.

everything especially fire that dei hire i turned my phone…read morein and closed my account on time and now a year later i getting harassed by a collection agency saying i owe $1900 dollars don't go to this store if you are a white man!!!!

This is NOT a T-Mobile store according to the kid behind the counter. He wouldn't help me and just…read morepointed in the direction of the REAL T-Mobile store. STOP LYING TO YOUR USERS

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.