I was housesitting in Onalaska 18 to 24 January when it was wicked cold & wasn't given garage…read moreparking. Thus Saturday when I went to leave? Dead battery. I reached out to my Insurance Roadside assistance who dispatched a tow service.... I was first given an ETA of about 2.5 hours. Talking to my insurer an hour later, she said she had talked to dispatch who said it was at least five hours! I asked: from when I made the request or now? She said "from now". Ok so a 10a call I'm looking at service @ about 6:37p!!! 6:30 came & went....I received a text that the ETA was now about 120 more minutes out. In their defense... it had been ridiculously cold all week....and they were still working on Friday calls. I rationalized as: super bummed having to miss a 90th birthday party!! However, I am in a home.... a warm home, not on the side of the road. I would be upset if I were and found out they rescued some warm house woman before me! 10.5 hours later, they hadn't arrived, so I canceled the call, it's too late to get my truck running and drive three hours home yet tonight. When I called to cancel and ask to be moved to Sunday's list, she said she couldn't do that. Defeated... I cancelled anyways.... I contacted my insurer first thing Sunday morning to begin the whole process again. I immediately after my request, my phone rang. It was the Craigs dispatcher saying she had me on the list for a jump from Saturday and just received a tow request, which was needed? I said the Saturday jump but I did a new request because I was told she wouldn't be putting me on Sunday's list. About an hour later Brandon called, he was outside. I went out to greet him and tell him what had been going on. I handed him the key fob he said "oh you have the key." I replied, no that's a jeep fob it's a dodge, that key doesn't work. I wasn't concerned when I bought the truck this summer because I've never needed the key. Now? I do and I don't Brandon couldn't get the door open so he called over his co-worker to assist w the locked door. They had a BP cuff looking thing to slide between the door & the frame to pump it up & separate. Unfortunately they said it was too cold, the airbags expanded. They would be leaving to help other motorists but I should call back in a few hours... once the sun has been shining on the truck a few hours and the temp has warmed a little, the day shift would be able to assist me. Thank you Brandon and Matt for attempting to get me running and out of town. I reached out later and didn't get the text that they were assisting me, when I called dispatch she said she had bid on the call as a four hour ETA so my insurer didn't opt for their service.

March 2026 AWFUL AWFUL AWFUL -I had a boat on the back of my broken down truck that needed to be…read moremoved less than 100 feet. They charged me $95 to move it!!! Two senior citizens over 70 years old stuck on a Sunday on the side of the road and asked for a ride to a hotel or a bus stop after we dropped the car off at the repair shop and we were told no per the boss!!!!!! I can imagine if somebody treated his grandmother, mother like that!!!! Least humanitarian person I have ever met in the state of Wisconsin!

SuperPoor service! Hope this is anonymous. Need to get it out there that she may be Don's daughter…read moreand totally different than working with Don in the past! I recall her Dad being much nicer and easy to work with. These ppl could not get alternator fixed on my car about 4-5 yrs ago. it may have had something to do w/car bt radio I had installed in May2021. I may never know now they stole my car cuz local pd called them to tow it. After calling DMV 3-4x now, I find out Dons towing reported as salvage as of 10/18/2024, yet it's still titled to me, what?! I know and all the hardship added to my life because of this, is insane! They never work arrangement w/me after I went into business Idk 5-6x once I realized it was towed. I only hope and pray I see justice soon.

Priced way too high. 230. To put a spare on. 280. for a 5 mile tow. Don't know who would pay this…read moreor why this is even a business. When the all mighty dollar overrides the customer service / experience it's not worth it. Glad my wife reminded me we have the State Farm app and it ended up being free with our insurance. Huge shout out to Kyle Visker at State Farm & Craig's towing for making my rough adventure a little smoother.

I wish they zero stars because they don't deserve one. The mechanic shop sucks they try to scam…read moreyou. The owner ED old white a bit on the heavier side has no meaning of customer service. He has tried to over charge me for pieces gave me a set price & I come back to the shop to pick up my car and he gives me a price of 4x what I was quoted. When i asked why it was so high? He gave me a nasty look and said pfhhh I'm in business make money. He is still holding my car like hostage I've had to hire a lawyer and file for a civil suit! Don't go Here! !

Great place thay actually have gas without ethanol. A all around place you can buy a quality…read morevehicle, get a vehicle repaired, or get gas for it.

Cordell's: Home of the $1,000 oil change!…read more We took our Jeep in for an oil change to Cordell's. Apparently their technician mishandled the process and damaged a part. Then the front desk staff thought it would be fun to charge us over $1,000.00 to fix the mistake...the mistake that they (Cordell's) made! Upon research, apparently that price is double the price that most shops charge for that repair. Cordell's should be ashamed of this behavior and you should not give this company any of your business. Cordell's, in their response, claim this scenario was the fault of my vehicle. I own two of these model vehicles, same year, that have had dozens of professional oil changes with no issues what so ever. I asked another auto service dept manager about this "common problem". They laughed and said "Its only a problem if the technician doesn't know what they are doing." Cordell's does not know what they are doing and the have no problem screwing customers when it suits their profit motives.

I toke my 2022 Jeep ( new left over purchased in 2023) Cherokee in to be serviced, it has 19,500…read moremiles est on it. Leaving it there as I live close by I received a phone call from them with two questions. One, they recommended I have my brake fluid flushed as it was dark in color and could be a problem moving forward. I told them to go ahead and do so, even tho I was surprised with so few miles on my Jeep. Two they sent me a picture with a tire gauge showing I had tread ware in the yellow on one tire, no pic of one they said was in the red and two in the green. They said they could provide me with an estimate right away and replace what would be the (all wheel drive) whole set. That was a red flag to me as I'm a retired semi driver and know 100% my tires were all in great shape, I check them all the time. I told them no, I would take a look at them when I came in to pick my Jeep up. I requested the desk representative come out with their tire depth gauge and walk around the vehicle with me testing each tread on all four tires. NOT ONE TREAD WAS OUT OF THE GREEN. There is no excuse for that BS period! After I returned home I checked over my fluid levels to make sure that at least the rest of the paid (over $200) service was performed correctly, my antifreeze level was about one inch below the MIN LEVEL and the cap was half way loose. Now I'm wondering what was true or not about my brake fluid issue I paid over a hundred dollars to flush? I'm a Senior and was so looking forward to having my vehicles serviced close to home and locally. I will never use them again!!!