I love that having the atmos credit card, that you can have you and 6 others check in one bag each…read morefor free 50-100 lbs, fast check in and bag drop off. Seat upgrades especially premium seats still get free drinks, getting discounts and adding points to your card, building flight miles, teams up with Hawaiian as well, premium uses first class restroom, I have ran into a couple of grumpy flight attendants, by the end of the flight they seem to loosen up, overkill with kindness helps. The drink choices non alcohol and alcohol is great. Food boxes, first class has delicious charcuterie boards. Information from the captain is always nice. How the take off is going to be, the duration of the flight could be and descending could feel like. Sometimes the attendant will say look to your left or right this is mount??? Overall flying for over 20 years, this company is great!!

My husband bought an e-ticket four months in advance to fly on Alaska Airlines from Billings to…read moreReno for a convention in July. He purchased "a refundable ticket" in case his 96 year old mother took a turn for the worse. He purchased this ticket through Cheap Flights. The company processing the refund is called Refundable.Me. I suppose if everything goes right and life doesn't get in the way Cheap Flights might be okay. My mother in law passed away 8 days before my husband was due to fly out, like we could have predicted this would happen. We had less than one day to get things together and drive 1,000 miles for the wake and funeral. My husband attempted to get the refund on his phone from Refundable.Me. No you can't call and make this happen. He was talking to "Bunny". Bunny was trying to walk my husband through the process while my husband was trying to fill out the application on his phone. My husband was getting frustrated because the process was lengthy and difficult and Bunny was getting frustrated because it was taking too much of Bunny's time. Bunny finally told my husband to try back in a couple hours. Three hours later, I got on our home computer. The first obstacle was "is this a new application or do we have one in process?". Being unsure where Bunny left things, I started a new one. I answered questions about my husband's name, flight number and ticket number. Then it asks what country and rather than putting the U.S. (probably the most frequent place of origin and destination for Alaska Airlines especially for a domestic flight) on top of the list, I had to search the bottom of the list. Then, the application wanted a copy of the e-ticket, upload the copy and it would accept it in a certain format (jpeg, png or heic). Since it isn't something I do every day, that process took some time and then I wasn't sure I did it right because it wouldn't open for me. My husband called Refundable.Me to get assistance. Alan answered. He wouldn't listen and kept repeating that the company needed "this" and "just upload", like it was a simple process and we were morons. Then the application asked for reason of cancellation. I chose the death option, then who had died and requested a copy of the death certificate. Anyone who has been through a death knows it takes 10-14 days to get a copy of the death certificate. Thankfully, the mortuary had already posted the obituary online. The first paragraph listed the 9 siblings and their spouses. We had to prove the relationship between my husband and his mother. Then I had to take another screenshot and upload it to the application. Meanwhile, Alan is trying to rush us off the phone and "we can call back in a couple business days". That would mean calling when we are in the middle of nowhere, no internet connection or at the wake or the next day when we are at the funeral or cemetery. Thoroughly, frustrated and disgusted at Refundable.Me for uncaring and unsympathetic representatives. It feels as though they were doing everything possible to discourage us from trying to get our refund which we had paid for. If I could have given a negative number for the rating, I would have given them a -10. What could improve? Everything!

We recently flew in United to the Dominican Republic and it was pleasant they did leave my bag in…read moreDenver and are delivering it to my door today! Clean and friendly staff and clean plane!

United Airlines has been much better overall in the last few years. The local employees at the…read more Billings airport are friendly and do a good job.

Update. Allegiant continues with really crappy customer service and stranding passengers... If I…read morecan leave a link to a news article ....just today 200 Allegiant passengers are stranded in Las Vegas for two entire days 48 hours because their flight to Oklahoma City was cancelled. Just skip the excitement. http://www.foxnews.com/travel/2017/07/25/allegiant-air-strands-200-passengers-in-las-vegas-until-thursday.html

We checked bags on October 8 to fly from Flint to Las Vegas. It was delayed 2 hours. We booked…read moresecond flights to different destinations. My sister would have missed her next flight had she had to recheck her bags because Allegiant only has direct flights. I picked up my sisters bags. I had to recheck her bag for an additional $50. I spoke to the staff at the airport. They wouldn't help me other than to give me the phone number for customer service. We've called and have had to be on hold for hours and no one picks up. We've emailed twice with no response. My sister and I live 5 hours away from each other. So shipping her bag or driving 5 hours was our only option. She had medicine in her bags that she needed. They have the worst customer service I have ever encountered

very reasonable priced flight on time. If you get motion sickness, this probably isn't for you…read more If you get hot flashes you'll be in heaven... but take a blanket or coat anyway. It was around 90 outside and I froze the whole trip. These guys do short flights so remember there are zero amenities. They also need your weight and that of every item to balance the small plane.They offer earplugs at the gate; take them! They will also offer water, since i was quite sure of no amenities I chose nooooo. Staff is very nice.

Cape sour is a small commuter nine passenger airline serving the smaller communities into Billings…read more They have the dial prop airplanes. Pilots look like just out of high school but they get you there safely. Low cost to the oil fields cities. It's a good sized company in several eastern States

Interesting gate location. Its on the bottom level of a single level airport. How does that even…read morework? I was watching 2020 election updates on the TV and waiting for my flight when I noticed there was no one sitting in the vicinity of what I thought was the gate. Upon further inspection I noticed that in order to board the flight you need to walk down a set of stairs to a windowless room and the only thing indicating this exists is a small sign with an arrow. Not much seating at this gate and the jetway is non-existent as you walk on the tarmac to the plane.

We really loved that we could check in our carry on luggage for free which we were not aware of…read morethis feature. It was really helpful since our aging parents needed the relief from lugging them around. I wasn't aware this was available. It also made getting on and off the plane that much easier and it seemed faster as well. I also wanted to mention that I thought the WIFI was excellent. The best from any other airline. I feel like I was able to use my phone easily including the texting feature. Very much appreciated to have one that worked so well. I would like to give a shout out to the Delta employee at the Billings July 26, 2026 airport who helped us with checking in our luggage at the main kiosk there. She was Russian with dark colored hair. She was thoughtful to ask if we needed a wheelchair for my father. He declined but it was nice to get the offer. I would like to say my only gripe for the trip was the quality of earphones. They were really hard to hear the movie. Maybe it was because I had the seats nearest the airplane wings? I appreciated them. The plane was nice and clean and so was the airports. I wished we could buy a day pass for the Delta Lounge. Overall my experience was so great so now I will want to go Delta next time I fly.

I like this airport. TSA took about 90 seconds. Wide open spaces and private restroom rooms for…read morethose unloading excess baggage. Cape Air flies out of here too. Who knew there is a Glasgow Montana? Each gate has a Montana-themed wildlife name.

UGH. If I could give this place a NEGATIVE rating, I would…read more I had a very important meeting to attend in Billings on a Friday. I called about 3 hours ahead of time to "reserve" my car. I had to pay an extra $2 to make the reservation. I needed to be picked up at 10am - to be on the West End by 11am (I was trying to play it safe). By 10:15, I called to check on the status and they told me they were "right around the corner". I called 2 more times after - almost in a panic - before they finally showed up - at 10:45. But, he didn't even pull into my hotel. I had to meet him in the middle of the road. I was p!$$ed. I explained the situation, and the driver said he should be able to make it by 11. Two minutes into our drive, the dispatcher told him that he'd need to make another pickup. He explained to me that with that pickup, he couldn't get me there until closer to noon. UGH UGH FREAKING UGH. OR.... wait! He could charge me another $5 and I could make my ride exclusive. OF COURSE, SIR. I would LOVE to pay you another $5 - on top of my $2 reservation guarantee - to ensure you don't play MR. SCHOOLBUS and pick up 5 other people. FTW. Anyways... he gets me there - with one minute to spare. Fine. I should have called another company for the return.... but look at me - Mrs. Second Chance. I waited for 2.5 hours afterward to get picked up. OVER TWO HOURS. I AM USING CAPS, CAPS, CAPS. YELLING. Never, ever, ever, ever use this company. There is apparently one other cab company in Billings. I'm sure they've got to be at least modestly better than City Cab. PS: Their cars are disgusting, dirty, and look like they could break down at any minute. :(

Called for a ride said it would be no more than 20 minutes, then 45 minutes passes, then I called…read moreand they said it would be just "a few more minutes," and that turned into one hour and 15 minutes. They arrived 1 hour and 15 minutes after I called. I then did a scheduled pickup, and I was suppose to be picked up at 5pm. Dispatch said it would be no more than 20 minutes at 5pm. I called at 5:30 and they said it would be "just a few more minutes." Then I called at 5:45 and they said it would be "just a few more minutes" and then it turned into an hour. I had prebooked to be picked up at 5 hours before and all they did was lie and give me the runaround. They never offered to make it right when they picked me up. I even talked to dispatch on the two way radio and complained, but I still got to pay full price. Do not, I repeat, DO NOT USE THIS COMPANY!

Customer service in the FBO has always been at or below average, catering to their own charters and…read morethe jet setters. The new FBO, Beacon, is my new go-to as a SEL pilot and frequent visitor. Much nicer facility, team, and management who cares about customers not jet fuel sales.

Last minute maintenance stop that I expected 2-3 hours was done in 5 min at NO charge. Everyone…read morevery helpful!

Aimee Bullivant helped me and I would highly recommend her. She made booking airfare to Mazatlan…read morevery simple! They are on the third floor of Stockman bank downtown!

From the owner: Travel Cafe - Montana's Travel Agency with office located throughout Montana. Our knowledgeable…read moreagents will guide you through the process to ensure every detail is taken care of and that you receive the best value available. Travel with peace of mind and confidence - book through Travel Cafe