Hire competent, trained baggage handlers who will be reprimanded or even fired for damaging customers baggage.

Two round trips to Gerald Ford International, DTW-GRR, GRR-DTW and GRR-ATL. Four different aircraft, a Boeing 717, a Boeing 737, a Boeing 757 and a Canadair 900. Not the tiniest aircraft by a medium-sized chalk. For you folks who are having problems with your flight, did you buy the insurance? Did you purchase your ticket with a credit card that has trip interruption coverage? Yeah, well do that next time and you'll have a lot less headache. And when you do have a problem, don't just stand in line. Call Delta 800-221-1212 while you're standing in line so that when you do get through to someone, they can help you just as much as the folks here in the airport! Luggage arrived swiftly at baggage claim. Checking baggage for my return was also easy with a polite agent at the ticket counter and a dedicated queue for Sky Priority. Boarding was done the proper way, though I did notice that one agent let the First Class and Diamonds go before the active duty military. It's supposed to be "pre-boarding" of people needing assistance, then active duty military, then first class and Diamonds, then parents with small children, then Sky Priority. [Review 11197 overall, 972 of 2019.] read more

I waited to give my review until my entire trip was complete so I could review the whole experience. I really appreciate that the boarding attendants called me by name. Everyone in every state at every stop was very helpful and polite. The flight attendants were awesome! My only real issue is that the plane from Grand Rapids MI to Detroit MI (less than 1 hour flight) had TV screens with movies and games while the 3 hour flight from Detroit to Salt Lake City, UT had nothing!! It was clearly an older plane with nothing for entertainment offered. You'd think those planes would be shorter distance flights while the nicer, newer, updated planes would be for longer flights. Otherwise the experience was great and I believe I will use Delta again. read more

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Don't fly Delta, your flight will get canceled when your ready to board your plane. You will be held up for days, no compensation no hotel room, no options. The worst customer service you can imagine. read more

We sat at the gate before departure for 20 minutes in sweltering heat because it was explained the the heat of the day expanded the fuel and they had to burn some off. First, poor planning, it's mid-80's today, was yesterday, will be tomorrow. Second, what a waste!! Third, instead of idling at the gate, couldn't they have revel it up on the tarmac with the breaks on to get ride of the excess fuel in 1/4 the time. What, is each Delta in a given city a franchise with inconsistent quality?? read more

Imagine taking a later flight because Delta overbooked. Getting promised a $900 gift card they'll "have to give you later because there's a problem with IT". Not receiving it. Calling the Gift Card Department with the voucher number they gave you to request it. Getting told (after waiting 30 minutes on the phone) by the Gift Card Department that the voucher number you have on the printed receipt doesn't exist or is wrong. Getting transferred to General Customer Service to resolve the issue and after an hour and a half of waiting, your phone dies, and you know you have the opportunity to spend the following day's lunch hour trying to resolve the issue again. read more

I had to make a change to my flight, so I called the 800 number. Understandably so, because of Covid and working on ramping up staffing, the phone wait was 3 plus hours. So I went out to the airport and spoke with Molly this evening (almost 100% sure that was her name, if I recall correctly). In under a minute she had me rebooked and on my way. She was so fast I was not in the short-term parking long enough to even be charged. That is great service. Thank you! read more

Delta is flying really outdated CRJ for this route and end result is unbearable flight experience. It's really sad since flight is always packed and Delta could upgrade the platform to, say, ERJ, but not a fat chance. read more

Delta Air Lines - Notice there's no first class configuration that's typical for DL morning flight - Airlines Near Me - Grand Rapids, Michigan

We are going to miss our flight to Mexico because of them not being able to find a mechanic that knew how to get a front cargo door open?! It is a MD-80. Been around since 1979! Trip not off to a good start. Missing time in the sun. Thanks Delta. I will be flying from Chicago from now on. More options if you get stuck. No more Delta. read more

They rip you off your bags. Please watch and be careful how they weight and charge for your luggage. My aunt paid for her and her daughters bags, $50 total. Which makes sense. We walked to give security our luggage and she realized she forgot to weigh another suitcase. She went back and for this suitcase, (smaller than both of the others and weighed light) it was $55. So $105 for 3 suitcases, but the first 2 were only $50 together? Makes no sense. We asked 2 different people and nobody had a straight answer on why we were getting charged that much for one bag.... ridiculous. read more

Buyer beware at Delta!!! They have decided to have 5 flights leaving at the same time every morning in this TINY airport. Know what that means for the traveler? YOU GET TO WAIT IN LINE FOR AN HOUR to just get your bag tagged. And that is after arriving 90 minutes BEFORE our flight. They are not staffed to handle that kind of volume. The powers that be at Delta need to rethink this, because it just creates more downstream problems from all the people missing their flights. TSA wasn't staffed for the volume either, so after you wait an hour to drop off your bag, you then get to wait 25 minutes at TSA (and that is with the line stopping well before their ropes began.....if the line goes past the ropes and the coffee shop you will want to double the wait). Got on the plane 5 minutes before it was supposed to take off, and we arrived 90 minutes before. Ludicrous. read more

If having flights cancelled repeatedly due to "weather," which only seems to effect this airline is what you want, then look no further! Some airlines really overwhelm you with employees, but Delta makes sure to keep them at a bare minimum so you can get extra toned legs from standing in line for hours. The one area they lost me was in giving the option to have someone call you back automatically instead of having you be on hold. They did manage to redeem that by calling back nine and a half hours later at 3:30 AM. Definitely an unforgettable experience! read more

Same crap with Delta air lines, Booked a flight to puerto rico on 08-05-17 it,s now time for me to fly.But no a hurricane just hit puerto rico and the same thing with Delta no refund and will not change your flight to another place with out charging you hundreds of dollars more. Think about that you just spent 8,9, hundred $ for your trip and the air lines want more what gives what happened to customer service we make the air lines.... read more