We used them once in 2025 and it went well. We scheduled another ride to airport for early this…read moremorning. They responded that they could provide the ride at the correct time but I didn't notice until A few days before that they had the wrong date. I responded by email asking them to confirm that the date was today and they responded with a vague message saying reservation is confirmed. I sent them another email requesting whether they could also pick us up from the airport on a return trip and making sure that they had the correct date. They never responded. I called them the night before the trip asking the same thing-no response. When they didn't show up at 4:45 in the morning when they were supposed to, I called again and the gentleman that answered the phone apologized and said nobody told him about it and that he was in Kent city. We ended up driving ourselves to the airport and will have over $200 in airport parking fees thanks to their non-responsiveness. Obviously will never use them again or recommend them to anyone.

Could not ask for a better ride. Timely, clean car and excellent experience. Also the driver is all…read morearound a great person

After a long and incredibly busy work trip, this airport pickup was exactly what was needed. The…read moremeet-and-greet service made the arrival completely seamless, and from the moment my boss landed (I'm an EA, so I coordinate travel), everything was handled professionally and with great care. The service was excellent from start to finish, allowing her to relax for the first time in days instead of worrying about transportation. It made a lasting impression, and we truly appreciated the attention to detail and exceptional customer service. I would absolutely recommend this service and am currently booking another transport for my boss's next trip! Thank you for making me look good!

Friendly, professional driver arrived exactly on time and ensured the path was clear for me to…read moreenter the car given all the snow accumulation. Trip to GRR airport was quick, the vehicle was clean, our conversation was pleasant and drop off was right at the door for my airline. Will definitely use this service again. Should have requested the driver's name so I could request him when I next visit my family.

I have used cab services across the country and Metro Cab is consistently the worst and an…read moreembarrassment to Grand Rapids. With the significant investment which has made the GR Airport a best-in-class regional airport, I'm surprised the Airport Authority allows Metro Cab to continue to operate given its less than two star rating average from nearly 40 reviewers. I have used them around 10 times and based on the experience consistently well below expectations, I will no longer use Metro Cab. Here's three reasons: They have overcharge me multiple times versus their airport posted rates and when this is challenged, the drivers have acted aggressively which is concerning when they now know where you live. Their cab interiors are heavily soiled, worn down and unpleasant. Another time I booked a reservation with Metro Cab for an early flight and no one showed. When I called the company, the automated system stated I had a reservation. When I finally was able to get to a live person, she informed me that no driver chose my ride so no one is coming. The definition of a reservation means some is committed to come but this is not the case with Metro Cab. Save money, be safer and get much better service with Uber or Lyft. Advice for the Airport Authority would be to make it easier for Uber and Lyft customers by allowing these drivers to park at the curb as is done for the Metro Cabs as that is the primary reason anyone would choose Metro Cab over another transportation alternative.

Took me 2.1 mile cost 20.00. Driver was OK but what the heck that comes out to 10.oo dollars a…read moremile. So under that calculation a 10 mile trip is 100.oo. no thanks man.

He is the friendliest man I know. I highly recommend getting a ride from him! He is never late!read more

This review is long overdue! Rick's Ride is one of Lowell's little jewels. Rick himself is a…read moredependable sweetheart and a good, safe driver. Nice, clean van, and you can make an appointment with him. He does not have a set rate, so I looked up taxi service in the Grand Rapids area, and added a little bit more. We would not want to lose this guy!

I've used Excel Taxi Service (John) a few times now. After meeting John and having some experience…read morewith his Taxi Service I wouldn't consider using anyone else. John is very reliable, dependable, and a good communicator. I completely trust John to be on time, pick me up, drop off at times we agreed on, that's a good feeling, knowing you can trust your driving service, something I value.

They did not pick up phone when my flt landed at 12:45 a.m. They clearly are not open 24 hours.read more

I really do like, and appreciate, the quality of service that is normally offered by Calder City…read moreTaxi. However, I was quite disappointed just now. While I was in the car with my driver, the operator made a comment about me, since I had changed my destination address. I took this as being unprofessional. My driver did not agree with me. He argued with me that these are the way things go, and that I needed to let it go. As I defended my position about being slighted, I was told by my driver that I was being "rude", at least twice. This isn't a question of rudeness; rather, it's a question of unprofessionalism. I do nto appreciate being called "rude" by a customer representative / driver. And, I do not appreciate being insulted over live radio by the dispatcher. There are lots of ride options these days. cabs aside. Let's just leave it at that.

used this service at our clinic for over 15 years. excellent service, great drivers. The drivers…read moreare generally on time, sometimes early. If the driver is behind, we get an ETA call which is helpful. We found Calder City Taxi always reliable. The drivers are friendly, polite, and have great local knowledge, as they made the journey enjoyable. The cars are clean and comfortable, and well-maintained. Laura and Ernie do most of the scheduling, they are flexible and offer great customer service.

Wow -- if I had read the previous review on this site, I might not have used Yellow Cab when I was…read morein GR and needed an incredibly early ride to the airport. Fortunately, I had a great experience. My driver, LeRoy, showed up precisely on time, helped with the luggage, and was a total southern gentleman (though he has migrated north, the manners are still courtly). You DO have to call and confirm when you reserve online, but I think that is more for fraud prevention than anything else, since the phone confirmation only took a minute. Yellow Cab is less expensive than an airport limo ($37 from Comstock Park to GRR), and I'd have given them five stars if they had rock bottom prices, but if they did they would probably lose all the nice drivers. In short, I'm keeping this company in my phone and will use them the next time I'm in GR.

Not a fan! Called them on Saturday Feb.21st at 11:45 pm for…read morea cab for my friends who were unable to drive and was told"sorry" not a cab to be had. The first available cab would be at 3:00am I replied "huh"???? No way! The gal was short with her reply and said... Thanks for calling.