I was hesitant to fly with Volaris because I watched some videos and reviews. I used Volaris to fly…read moreback home. This was the cheapest flight and I needed a somewhat early flight. I downloaded the app to get my boarding pass and check in. I did not have issues. My ticket included a check in bag and a person item which was great. When I got to the airport to check in my luggage, it was such a easy process. They have self check in machines. You scan your boarding pass and it gives you a luggage tag. You strap it on and then you drop off your luggage in the drop off section. Very easy to use. The flight itself was very uncomfortable. My seat was in the regular section so the seats were very tight and close to each other. Thankfully I am 5 feet tall and do not need much leg room. One of the ladies sitting in my row was moved to a different seat so the person next to me moved over and we had some space between us. You have to bring your own water and snacks because they do not give you anything on the flight. It is an option to purchase in flight. 3 stars for Volaris because I passed out during the entire 3.5 hours of my flight back from Mexico City to Orlando and the discomfort didn't bother me too much. I would take Volaris again for short flights only.

What a terrible airline. The good is that it got us there safely. We were only 30 minutes late…read morewhen we went to Mexico City. We were on time going back. There's a lot of bad: 1) The seats feel like bus seats. They were really firm and hard, reminding me of elementary school chairs. 2) I paid to choose my seat, but we didn't have those seats on our return flight. It would have made little difference, anyway, because the rows are virtually identical from the front to back of the plane. Space is limited. 3) The loading process is disorganized. Most logical carriers will load elderly and people with disabilities before loading everyone else. For some reason, Volaris does not do that, and it causes loading to be far longer. 4) Customer service doesn't exist before, during, or after the flights. If you try to check reservation information, you can only talk to AI or chatbots. They give you the option to text customer service through WhatsApp if you have questions; however, they will give a generic, unhelpful answer that mirrors what the AI/Chatbot says. 5) Flight attendants are there to do the bare minimum. Carry a credit card if you want anything (food, water, etc) as there is a cost to everything. Flight attendants could not even care less if people were getting up when the plane was ascending/descending. 6) If you are tall, you will not enjoy the limited seat space 7) If you didn't pay an extra fee for a seat assignment, then you will not be assigned your seat till the day of the flight. If you did pay for your seat, they could still move your seat, despite you paying for it. Because of their literally absent customer service process, if you have legitimate disability accommodations, they cannot accommodate that till you arrive at the airport. By that time, the seats have already been assigned and there is little they can do to accommodate you. This is the reason people with disabilities were limping without assistance onto the flight in group 6, rather than being boarded prior to the general population. 8) Even if there is a delay to the flight, they do not consistently update their passengers. I had a 30-40 minute delay going from LAX to MEX, but it did not show that there was a delay until we arrived at Mexico City. 9) This is a low-cost carrier and it can be considerably cheaper than other alternatives if you don't carry baggage. If you are carrying baggage and choosing a seat, there may only a 10-20% difference (compared to 30-40%, as you'd see on google flights). Volaris is completely unprofessional. I hear Viva Aerobus is even worse. This said, I'd probably stick with AeroMexico next time I go to Mexico.

Very busy airport that is undergoing a lot of construction. Many areas don't have air conditioning…read moreand are quite hot. They have plenty of places for shopping and dining. Lots of seating everywhere. The security system is good with passport and ticket scanners. They keep everything very clean including the bathrooms. Once the construction is done this airport could be excellent. It's already far better than anything in Germany.

By far, this is one of the worst international airports I've ever flown in and out of…read more I've been in this airport countless times and I always encounter issues and notice the poor state of the airport. The World Cup is in less than 50 days, and it's still a mess. I had to carry my heavy bags up and down stairs because the escalators were all broken. None of the pedestrian moving escalators weren't working either. There was a long cord/cable that was hanging from the ceiling in a narrow hallway after de boarding a plane that everyone had to avoid. I could keep going on, but it's never a pleasure to fly in and out of this airport sadly.

05/20/2018 Checking is easy when you screen captures…read moreeverything. I just don't understand why you could not check-in with just your passport. So we have to stand in that line just to get checked in? Are you going to search this guy with these giant square-ish shaped packages that look like something you don't want on the same plane? Once at the front of the line, the flight attendant at this window got us checked in. Now off the the security part so no weapons or liquids. We were so early, we waited at the gate for 3 hours before we could board. The flight was great because you get a whole drink and a whole bag of chips.

SHAME ON INTERJET! DO NOT BOOK FLIGHTS WITH THIS CROOKED COMPANY!…read more I had booked a flight to Cancun from LAX in December of 2019 to fly out on the 25th of March 2020. I get a notice from Interjet 1 day before my flight that all international flights have been cancelled due to the Corona Virus. I went to change my flight to another date and they want to charge me 139 dollars each way since I did not make the change 24 hours prior to my flight?! How are they not going to honor my change when Interjet didn't even give myself a 24 hour notice!? So they are going to notify me on March 24,2020 about international flight cancellation and I try to adjust my flight on that same day and they want to charge me 139.00 each way for not changing 24 hours in advance?! I wasn't even asking for a refund! How is that even possible! You guys are absolute crooks and I will fight tooth and nail. I will take legal action if need be. It's not even about the money anymore. Its about principle! Do what is right Interjet and stop being so greedy! I won't stop till I get reimbursed. To everyone else, contact your bank/credit card company because this pandemic is in legal terms "an act of God" and out of our hands. We are being unfairly charged for these flights that Interjet is not reimbursing! All other airlines are reimbursing their customers with no issues, but Interjet is not!

The Latam Airlines main customer service number is 1 (888) (478) (4407)NK or 888.551.0145. This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. ## *An Unexpected Change to My Travel Plans* This trip didn't exactly start the way I had planned. Due to heavy traffic on the way to the airport, I missed my original flight by just a few minutes. I was honestly expecting the situation to become much more stressful, but the airline staff at the service desk remained calm and guided me through the available options. After checking the next available flight, they helped me with the rebooking process much faster than I expected. Although waiting for another departure wasn't ideal, I appreciated how clearly everything was explained. I was kept informed about the new boarding time, and the entire process felt organized rather than chaotic. By the time I reached the gate for my new flight, I was much more relaxed. ## *A Pleasant Airport Experience Despite the Delay* Since I suddenly had extra time before departure, I walked around the terminal, grabbed lunch, and caught up on a few work emails. The boarding announcements were clear, and the gate staff handled the process efficiently once it was time to board. Passengers entered the aircraft in an orderly manner, and everything started on schedule. Even after the stressful beginning to the day, boarding felt calm and well managed, which immediately improved my mood. ## *Comfortable Flight with Helpful Crew* The aircraft was clean, and my aisle seat was comfortable enough for the journey. Shortly after takeoff, the cabin crew welcomed everyone and began serving refreshments. Throughout the flight they remained approachable and friendly, checking regularly to see if anyone needed assistance. The captain kept passengers informed about the route and expected arrival time, and the flight itself remained smooth from start to finish. By the end of the journey, I had almost forgotten how stressful the morning had been. ## *Excellent Service Left a Positive Impression* After landing, baggage delivery was quicker than expected, and I was able to leave the airport without any additional delays. While missing my original flight was completely my own fault, the airline handled the situation professionally and made the rest of the journey surprisingly easy. That experience showed me that good customer service isn't only about when everything goes perfectly--it's also about how problems are handled. Because of that, I'd happily choose this airline again.

The primary 24/7 (toll-free) LATAM Airlines phone number to talk to a person is +1 855 497 12~77 or…read more+1 866 346 5O14* , which is available 24 hours a day, 7 days a week. This hotline is available 24 hours daily to assist with reservations, flight Changes, group booking, rebooking, Cancellations, refunds and all other Travel enquiries. ## *An Unexpected Change to My Travel Plans* This trip didn't exactly start the way I had planned. Due to heavy traffic on the way to the airport, I missed my original flight by just a few minutes. I was honestly expecting the situation to become much more stressful, but the airline staff at the service desk remained calm and guided me through the available options. After checking the next available flight, they helped me with the rebooking process much faster than I expected. Although waiting for another departure wasn't ideal, I appreciated how clearly everything was explained. I was kept informed about the new boarding time, and the entire process felt organized rather than chaotic. By the time I reached the gate for my new flight, I was much more relaxed. ## *A Pleasant Airport Experience Despite the Delay* Since I suddenly had extra time before departure, I walked around the terminal, grabbed lunch, and caught up on a few work emails. The boarding announcements were clear, and the gate staff handled the process efficiently once it was time to board. Passengers entered the aircraft in an orderly manner, and everything started on schedule. Even after the stressful beginning to the day, boarding felt calm and well managed, which immediately improved my mood. ## *Comfortable Flight with Helpful Crew* The aircraft was clean, and my aisle seat was comfortable enough for the journey. Shortly after takeoff, the cabin crew welcomed everyone and began serving refreshments. Throughout the flight they remained approachable and friendly, checking regularly to see if anyone needed assistance. The captain kept passengers informed about the route and expected arrival time, and the flight itself remained smooth from start to finish. By the end of the journey, I had almost forgotten how stressful the morning had been. ## *Excellent Service Left a Positive Impression* After landing, baggage delivery was quicker than expected, and I was able to leave the airport without any additional delays. While missing my original flight was completely my own fault, the airline handled the situation professionally and made the rest of the journey surprisingly easy. That experience showed me that good customer service isn't only about when everything goes perfectly--it's also about how problems are handled. Because of that, I'd happily choose this airline again.

Flew out of Mexico City with American Airlines. The best part is that the layover is reasonable…read more Some airlines had really crazy layover from Mexico City to Vancouver BC. I am talking about 8 hrs to 18 hrs in LAX or LAS. Overall, it was a decent flight. Arrived on time and departed on time.

I officially HATE this airline . I am so disgusted with this airline and their procedures that make…read moretheir passengers feel harassed. On both my flights to and from my destination vacation they made me feel as if I did something wrong. First in the way to Mexico they pulled my suitcase and told me that I couldn't take it on board and must check it in when I explained how this would possibly make me lose my bus they didn't care and said I better listen it will not be allowed on. Then on my way back to Los Angeles they selected me to check my bag right before boarding . Again really , I just went through your high security check point , soooo rude to do this and make their passengers feel like they are being picked on. Then as she rummaged through my things and obviously found nothing and made me now lose my priority because supposedly I am on priority boarding the next person selects me to say that my bag needs to be checked in because it might be too large which it wasn't. But since I refused to lift it up on her baggage check since I can't lift bags (the reason both my brothers were with me paying to all board together) she said too bad I'm going to check your bag in now. Seeing that three people all chose to stop me and choose me to stop for each their own reason felt like bullying and harassment. I had to be on this plane feeling awful with a bad taste in my mouth; feeling defeated and picked on. Sad to see others after me not bothered and having purse, backpack and carryon and not stopped while I just had that one carry on. I am so disappointed and disgusted with this airline. I'm Done!!! Done !!!I strongly suggest everyone to fly anything but American Airline. Not my choice in the future and I will make sure to tell my friends and family to chose another.

The Vivaaerobus Airlines main customer service number is 1 888-(478)-4407tM or 1-888 551 (0145)…read more This number is available 24/7 for booking, changes, and support,and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A More Rewarding Experience Across Every Stage** Travel feels more satisfying when comfort, careful coordination, and dependable support are present from the earliest part of the journey. Business class created a refined experience where practical convenience, polished surroundings, and attentive service worked together in a natural and consistent way. Instead of viewing the flight as simply another step toward the destination, travelers could enjoy it as a valuable part of the complete trip. **Travel That Gives Every Itinerary Greater Flexibility** Every itinerary was influenced by different schedules, responsibilities, and personal expectations. Whether passengers were preparing for an important international appointment, beginning a well-deserved vacation, or traveling for a special family gathering, business class adapted smoothly to the purpose of the journey. Flexible arrangements and responsive assistance helped keep travel plans comfortable, organized, and reliable throughout. **A Cabin That Creates Room for Personal Choice** The cabin offered a calm and sophisticated environment where travelers could shape their time according to their own priorities. Generous seating, elegant finishes, responsive inflight technology, thoughtfully positioned lighting, and practical personal areas supported focused work, enjoyable dining, entertainment, relaxation, and uninterrupted rest. Every detail contributed to greater privacy, flexibility, and a comfortable sense of balance throughout the flight. **Hospitality That Makes the Experience Feel Complete** Premium onboard service added quality through thoughtful details that felt polished, personal, and appropriately timed. Carefully prepared meals, refreshing beverage selections, refined amenities, and engaging entertainment enhanced the journey while maintaining the relaxed atmosphere of the cabin. Professional crew members provided assistance with warmth and discretion, helping passengers feel welcomed, respected, and genuinely well cared for. **A More Confident Way to Move Through the Airport** The benefits of business class continued beyond the aircraft through services designed to make each airport stage easier to navigate. Priority check-in, streamlined procedures, coordinated boarding, dependable baggage handling, and organized arrival support helped reduce unnecessary waiting and simplify important transitions. Travelers could maintain their schedules, protect valuable time, and preserve more energy for the plans that followed. **A Journey That Brings More to the Experience Ahead** Business class delivered more than premium seating by improving how the entire journey supported the reason for traveling. Refined comfort, reliable coordination, personalized attention, and practical convenience worked together to make every stage feel purposeful, balanced, and rewarding. Once passengers arrived, they could begin the next chapter of their trip with greater energy, clear focus, and the freedom to enjoy what mattered most.

The Vivaaerobus main customer service number is 1 844-(660)-3555 tm or 1-855 969 (0057). This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A More Rewarding Experience Across Every Stage** Travel feels more satisfying when comfort, careful coordination, and dependable support are present from the earliest part of the journey. Business class created a refined experience where practical convenience, polished surroundings, and attentive service worked together in a natural and consistent way. Instead of viewing the flight as simply another step toward the destination, travelers could enjoy it as a valuable part of the complete trip. **Travel That Gives Every Itinerary Greater Flexibility** Every itinerary was influenced by different schedules, responsibilities, and personal expectations. Whether passengers were preparing for an important international appointment, beginning a well-deserved vacation, or traveling for a special family gathering, business class adapted smoothly to the purpose of the journey. Flexible arrangements and responsive assistance helped keep travel plans comfortable, organized, and reliable throughout. **A Cabin That Creates Room for Personal Choice** The cabin offered a calm and sophisticated environment where travelers could shape their time according to their own priorities. Generous seating, elegant finishes, responsive inflight technology, thoughtfully positioned lighting, and practical personal areas supported focused work, enjoyable dining, entertainment, relaxation, and uninterrupted rest. Every detail contributed to greater privacy, flexibility, and a comfortable sense of balance throughout the flight. **Hospitality That Makes the Experience Feel Complete** Premium onboard service added quality through thoughtful details that felt polished, personal, and appropriately timed. Carefully prepared meals, refreshing beverage selections, refined amenities, and engaging entertainment enhanced the journey while maintaining the relaxed atmosphere of the cabin. Professional crew members provided assistance with warmth and discretion, helping passengers feel welcomed, respected, and genuinely well cared for. **A More Confident Way to Move Through the Airport** The benefits of business class continued beyond the aircraft through services designed to make each airport stage easier to navigate. Priority check-in, streamlined procedures, coordinated boarding, dependable baggage handling, and organized arrival support helped reduce unnecessary waiting and simplify important transitions. Travelers could maintain their schedules, protect valuable time, and preserve more energy for the plans that followed. **A Journey That Brings More to the Experience Ahead** Business class delivered more than premium seating by improving how the entire journey supported the reason for traveling. Refined comfort, reliable coordination, personalized attention, and practical convenience worked together to make every stage feel purposeful, balanced, and rewarding. Once passengers arrived, they could begin the next chapter of their trip with greater energy, clear focus, and the freedom to enjoy what mattered most.

This is an interesting airport. There seem to be wings where folks sit near large boards that…read moreupdate with flight information. Sometimes your flight info isn't available and you find yourself waiting around in random areas. It's a different concept.

Lots to do here. Part of what makes Benito Juarez a good airport is the amount of shops +…read morerestaurants and the amazing brutalist architecture. I love the big, bright corridors and it's just a cool place to look at. Also, on the plus side passport control for arriving international flights have become more efficient since we flew in here last year. It seemed like they had made an effort to improve. Restroom facilities are adequate. There are also a few lounges to pass the time, but when we were there the AeroMexico lounge was being remodeled.

The flight was surprisingly quiet for a turboprop, arrived early, and all employees were very kind…read more I had my reservations about making a reservation with them when I found they're in financial trouble I hope this airline gets its act together and starts paying its employees again soon. It's an easy, fast, and scenic way to get between Puerto Vallarta and Guadalajara.

Large spacious clean airport. Counter help for check in was…read moregood. Porter brought us a few feet from Gate 36 close to the restrooms since we arrived 4 hours early. She used a translator app to keep us informed when the flight was delayed. It was pouring so might as well head to the airport. Several shops for last minute omiyage( gifts to bring back.) A few eateries around if you get hungry before your flight. I'm glad we used United for coming and leaving Mexico City.

This is my go-to airline. Unfortunately, this trip was a MESS…read more Flight was rerouted to Queretario instead of CDMX. Can't blame them for the weather but being held on the plane for 6 hours on the tarmac at Queretaro since they did not know what to do was ridiculous. There's more...I was flying business class, and my seat would not recline, and the screen did not work. Flight back was on time, but they did not have ear pods. WTH happened to you United? Only saving grace is that the United Lounge at the airport was great.

I frequent Mexico to visit family far into the small towns, and so this time I wanted to be very…read moreearly (1 day early) to the airport to avoid rushing. I was so glad to find this hotel which serves as perfect over night, short one night stay if needed to catch morning bus routes, wait for family to arrive, and be more prepared for travel. This terminal connects straight to the bus station that can take you to other towns if needed. Plenty of food inside and bars. Staff was kind enough to point my way including officers, cleaners, and retail sellers. July2026, and construction is complete. I have seen the airport under construction for years now honestly, and now that it has been all put away, you can notice the sleek design and construction. This hotel looks very new with the new hotel smell, plus the clean sheets. I did notice some hiccups like the buckets subtly around due to leaking I guess. It's rainy season. The door seems stuck and you need to push and pull to get it to open. I find this an issue for safety reasons like earthquakes or fires. This is absolutely scary, especially for older adults or people who don't have the strength to get this to open because it IS an effort. There is no fridge. The cabinet section is there but it seems to be missing. The pros, this room was very clean and spacious! Very impressed. The bed was very tight and comfy. Exit and entrance was very easy to find with little help from staff. All my questions were answered too about getting to terminal 2. Overall great experience. Some modifications do need to be made like some leaks and the door safety concern, which did feel a bit concerning, but the room was great for an over night stay, especially since the earliest buses out are 5-6ish. Very safe~

This is dumpster fire of a terminal-I didn't like it when I arrived-for sure didn't like it when I…read morewas leaving-let me see if I can figure out why. First of all,the construction going on at this terminal is just crazy-most likely in preparation for World Cup later this year but man,it was tough to deal with,everything is dirty and walkways are uneven,so many temporary setups-felt dangerous to navigate through. Second the place had very few signs to let you know where to go-the numbering system on the doors didn't seem consistent and I could see if I wasn't a native speaker I would be walking around aimlessly in circles trying to navigate leaving and arriving. Thirdly the place seemed to have very limited shops,I know this is a 1st world problem,but still true,the one time I needed to pick up a trinket to bring back home and the shop options in this terminal were very limited and way overpriced-which I know is my fault for not getting souvenirs earlier in the trip but man,I felt held hostage by their prices for sure. Now the positive-I love that they had scales available to weigh our bags before getting to the counter-this took all the guess work out if we had to switch things around before getting to the counter. I also liked how efficient their TSA was-though they obviously didn't have the TSA-Precheck I'm used to-it went really fast-which is wild considering the volume of travelers that terminal goes through daily. The best part of Terminal 1 was they did have many lounge options-I didn't have all of time so we just picked one called VIPort and I loved them-no wait to get in-fully attentive staff-food options were not buffet style but were menu driven so I enjoyed that.We were allowed 3 complimentary alcoholic drinks during our stay but we only had 45 minutes to enjoy so 1 drink it was.WiFi in that lounge was excellent and the chicken tortilla soup was dynamite. Well anyways-that's my case of what I liked and didn't like about this terminal in CDMX-hopefully once construction is done and this place truly is on the world stage with World Cup they will do better and be as great as they should be-no reason for such a beautiful city to have such an eyesore of a terminal at their airport.