I originally reached out 7 months ago I was having issues with my drain field toilets backing up I…read morepaid four times in a year to have my septic tank emptied. Not one of those times was it ever brought to my attention that there was water coming out and that I had a leak. I paid a month in advance in full cash $5,220 to have a drain feald installed. It took a month from the time of payment. And took 2 weeks for them to do the job and I've tried to call back multiple times because there were things that were not done correctly. One of the crew members Glenn pointed out there was a leak but slow leak but there was a leak which would slowly fill up my tank faster and would kill my drain field which is probably what led to my drain field going bad it was a simple as just getting a toilet valve replaced which is what the cause was. If it had been brought to my attention by other Woody's employees it could have been taken care of sooner and I wouldn't have paid for three other times the tank needed to be pumped because it would not have filled up. They would come and go start staying an hour or two and then go to other jobs there was no consistency when working my front yard was a complete mess. No one ever came out to explain the job doing a walk-through nothing there was no communication except from the one employee and it was very short but at least it was informative information I was given as far as what not to do with a septic tank but the layout was never explained to me.inspection needed to be done by the health department when the health department came out the excellent from where the tank goes into the drain field the masonry work that was done was done wrong and it failed when I tried to call the office to talk with somebody regarding what had happened I was given to Catherine Barrian when I tried to talk with her letting her know hey I had called a plumber the first plumber told me there was no League however the second plumber found it and fix the issue I was trying to communicate with her because when the guys came back to do the next cement job they needed to know that there is no leak and they could proceed with going forward she was extremely rude to me her demeanor was as if I was bothering her because she didn't want to hear she didn't have time she was the properties organization manager I asked to speak with the owner Rocky that is her husband I was told he was not available. The following day the gentleman Glenn came out he did a very good job I will say doing the cement work he did an excellent job it looked very clean and very professional unlike the previous time the work was done by another individual the first time. I still had some questions Rocky did reach out to me he says there was anything I needed to call I've had to call back a few times the last day which was yesterday they filled up the drain field and they raked and they left a huge mess in the roadway I called there was a exposed pipe I didn't even know what it was the other pipes never got covered and they dug up the water line that wasn't covered back up my husband called and I called and when he spoke with Carrie she said somebody would come out and go over the property today they came out they picked up the roadway and nobody ever came to explain the job I will say Carrie is a very sweet individual she's very kind and very patient she's a great listener and she's informative when I had concerned she stated that she would have them addressed in all fairness after speaking with Carrie most of the time my concerns were met I'm still disappointed for the fact I spent a lot of money and I paid up front I'm a little concerned and I hope that the job holds up they told me this job should last about 17 years and as long as they maintenance it there's a warranty. I have reached out and I hope that somebody will return my call and let me know the on the other thing that I have an issue with is that the trap that one of the employees remove the top off and never put it back on is still uncovered I will say as far as customer service goes there's only a select few people that are performing satisfactory. Granted I've had a few interactions with some of the crew guys but you have to remember they work in the hot sun it's a very strenuous job there's a lot of work that goes in it and I get if you have to wait between jobs for inspections so you should at least let the customer know what's going on and keep them informed you know I have two autistic children and that whole was out there for 2 weeks and I had to hire somebody to help me watch my kids and I wasn't able to do anything out front which is okay but at least call someone and let me know him is Bonner I just wanted to let you know we're almost finished but these are the steps please be patient because we are working to try and get this complete for you number one should always be customer service no matter how good of a company you are if your customer service sucks

Had a septic tank issue and got a prompt appointment. Did not take very long for the work and a…read morefull explanation was given. Have used them in the past years ago and would definitely call again.

Found multiple charges on my credit card from this company and didnt use them was really upset…read moretried to work it out very frustrating

Reached out to them to come and fix my yard after their driver drove through my yard and my…read moreneighbors. They consistently ignored my emails and calls. After finally reaching someone, I was told that the owner would stop by. He never did nor did he ever call me to address the situation. I asked just for the damage to be fixed and everything would be fine. Nothing ever happened. The owner and staff showed no intention to make the situation right.

On time Great crew…read moreCan't beat their service Over the last ten years they have been there for us New leach field pumping etc...,

We purchased a home in Palm Coast that likely needed the have the septic pumped. Turner came out,…read moredidn't find the tank after a few minutes of probing, and left, charging us $375 for the service. Ridiculous. I will never use them again. So unprofessional.

Armando serviced our septic July 15th of 2024. Pleasant man. Two weeks ago, March 2025, we had an…read moreissue with clogged toilets. My husband went out to look at septic tank and found that Armand never put our filter back in. Where would it go? My husband believes he cleaned the filter and placed it on his truck to finish the job and forgot to put it back.

Schedule a septic pump out service for today 5/21/25, on Monday 5/19/25. The lady confirmed my…read moreaddress, date and time. I left work early in order to be home for the service time of 3:30 pm. I was waiting, no call/no show. I called Herbert Weems business and the lady looked and saw my ticket and said I don't think he'll make it today, but I'll call the driver and check. She called me back to say, he won't make it- he had two emergency service today. Sooooo, What is the purpose of scheduling an appt??? She stated he'll be there tomorrow, with no consideration of my time waiting today! You can't just assume tomorrow is good, since you do not know my schedule. I let her know that tomorrow didn't work for me. No regard, consideration, or apology for them not keeping a scheduled appointment and my time loss from work. The woman said well I'm canceling you now.