DO NOT USE DIXIE'S SEPTIC -- YOU'VE BEEN WARNED…read more
I don't normally write reviews, but this company earned every word of this one.
I contacted Dixie's for a leach field estimate. They told me the owner was out sick and would follow up. Instead, a week later, I received a vague $6,500+ estimate via email--no site visit, no discussion, just a generic message with shady disclaimers like "not responsible for damage to pavers." That language doesn't belong in an estimate email--it belongs in a contract--and even then, it's a massive red flag.
Despite my gut saying to walk away, I gave them a chance. I told them my driveway is fully paved, the property is gated, and we have dogs. There's no way anyone could access the site without contacting me. They insisted the owner had come out--physically impossible. Still, I agreed to move forward with a basic tank cleanout in the meantime.
That's when the real problems began.
They sent out two guys who clearly didn't know what they were doing. They couldn't figure out how to run their hoses (this is supposed to be their job), started pumping for 10 minutes, and then told me the truck was full. They packed up and left--leaving my septic tank completely open, hose dangling, unsecured and exposed.
Yes, I have this all on camera. And yes, I'm actively looking into whether this violates environmental or health codes. Open septic tanks are a public health and safety risk--plain and simple. While I'm still reviewing the applicable regulations, it's worth noting that Florida law and environmental codes treat unguarded or improperly secured septic systems as potential health violations. If there are penalties or reporting requirements here, I will pursue them.
Hours later, a second truck arrived, pumped quickly, closed the tank, and drove off without confirming a single thing with me.
That night? My house backed up--sinks, toilets, everything. Turns out, they never fully pumped the tank. When I called to report the issue, I was screamed at by a woman calling herself "80-year-old Aunt Jane," who barked into the phone: "WHO IS THIS AND WHAT DO YOU WANT?!"
Eventually, someone returned. And sure enough, the tank was still half full. The waste had dried along the walls--no backflush, no line clearing, just laziness. I asked them to flush the interior lines to finish the job (a standard part of professional service), and they said that's "just a courtesy." Everything with this company is an excuse.
And then it got worse.
That night, while walking my dog, I discovered my custom steel gate post--a remote-controlled, solid metal post embedded in concrete--had been ripped out of the ground. Not bent, not scratched--ripped out. Sure enough, my cameras caught their truck backing straight into it, then the driver trying to jam it back into place to hide the damage.
I called to report the damage--they denied it. Then I told them I had video evidence. Only then did they admit the truth and say they'd cover the cost. I sent them the estimate, and since then it's been nothing but games, delays, and more avoidance.
I want to make this perfectly clear: I have full video surveillance of everything. Every truck. Every interaction. Every lie. Anyone who doubts this is welcome to request the footage. It's all there.
Also, Florida Statute §316.061(1) makes it a criminal offense to damage property with a vehicle and leave the scene without informing the property owner. That's exactly what their driver did--and it only came to light because I had cameras.
We've given Dixie's every opportunity to make this right. They've chosen deception, negligence, and outright disrespect instead.
We are pursuing every available avenue to report and warn others--public reviews, consumer protection complaints, state and local authorities, and beyond. And yes, I am actively investigating any and all additional violations they may have committed by leaving the tank open and failing to secure the site properly.
If you care about your property, your time, or your sanity--DO NOT use Dixie's Septic.
