I have been working with FineLine for the past 6 years, and it has been best distributor experience…read moreever. Every one is super nice and very helpful. They always offer classes and training, and have great product lines. Whenever something that they think would benefit my business and staff comes along, they bring it to us immediately. If something doesn't work out, they fix the situation right away. They provide support at every level, including help with business strategies, troubleshooting, and even event sponsorship. And they value our input as much as we value theirs.

As a hairdresser we all have reps from different companies coming in & showing & selling new…read moreproducts. I need to warn the other salons on the Northshore NOT to buy from here. Any other supply house refunds returns if we are not satisfied. Tried a color line called "my color". I wasn't happy with results(not one gray was covered on my receptionists head. Called & asked for a refund. Dave cane & picked up all the color i purchased. He said hed credit back to card. Its been 3 months & 3 phone calks later & still no refund if you use them be sure its fir a product line you know! I did speak to Dave as he returned 1 phone call. He told me id see the credit this month. NOPE! Very upset with the company right now & im out $115.19 as its past the 60 days i had to dispute it on my card. Be warned UPDATE! The owner of the company called me the day of original post. He fully refunded my money. He did give me his number & did refund IMMEDIATELY! That I appreciate. Do go ahead & buy from this company as im thinking it will have a rep class in the near future!

This is my second time coming here extremely satisfied with my shears after Benjamin sharpened…read morethem. He does great work and got them done in less than an hour. My other pair from last year are still in perfect condition from the last sharpening as well. Highly recommended if you are in the Chicagoland area and are looking for someone to sharpen your shears, it beats shipping them out and if you have any questions, he will answer them highly recommend and if you need to buy scissors he has some for sale as well. Check them out!

Quality workmanship, friendly service and timely. I highly recommend him. I'm a very satisfied…read morecustomer.

I absolutely love Thiocary and I visit anytime I get the chance, which is why we decided on a whim…read moreto make the trip from the Gold Coast on a hot Chicago summer day. The clothing and dresses are absolutely stunning, the boutique smells wonderful, and Ibrahim provides some of the best customer service I've experienced anywhere. From the moment I walked in, Ibrahim made me feel genuinely welcome. He is incredibly patient, knowledgeable, and attentive without ever being overbearing. This wasn't my first visit to Thiocary. I've purchased several pieces here before, yet this was actually my first time bringing my partner because I've spoken so highly of the boutique for quite some time. I was rather excited to introduce someone else to a store I've always enjoyed visiting. Specialty boutiques with large collections can sometimes feel intimidating or overwhelming because there are so many pieces to choose from, but Ibrahim completely removes that feeling. He encourages you to take your time, listens to what you're looking for, selects pieces he believes you'll love, and patiently walks you through the different ways each garment can be worn and styled. He happily pulled every dress I wanted to see, and never once made me feel rushed. He repeatedly assured me that I could take as much time as I needed to find the right pieces. It was an unusually hot Chicago afternoon (around 80 degrees), and after walking around the city and riding the train, my partner and I stepped inside feeling overheated. We noticed the seating area beside the large fan and sat for just a few minutes to cool off before browsing. Before we even had the opportunity to begin shopping, another employee approached us from across the store wearing sunglasses and a baseball cap and immediately told us, "You need to leave. You can't be in here." Uhm, Excuse me. Utterly perturbed as I was, I explained that we intended to shop and simply wanted a moment to cool down first. Instead of listening, he became increasingly dismissive and repeatedly insisted we leave. What!?? I even asked if he remembered helping me during a previous visit when I had purchased several items from the boutique. His response was simply, "I don't care. I don't remember you. Leave." My goodness! An absolutely unacceptable and off-putting way to treat two women who had just stepped into the store. Thankfully, Ibrahim immediately stepped in. He came from behind the register, apologized through his actions without criticizing his coworker, told us to ignore the comments, and warmly reassured us that we were absolutely welcome to stay. He reminded us the boutique didn't close until 7:00 p.m. (it was only around 4:00), invited us to rest, browse, shop at our own pace, and even offered us bottled water. His kindness completely changed the atmosphere. Unfortunately, that was not the end of the disgusting behavior from the other. He shockingly continued his harassment. While Ibrahim was ringing us up, the other man repeatedly interrupted, loudly asking "Can I help you?" and "Hello?" multiple times from a chair near a computer. It was disruptive, it was eerie. It was unsettling. After we completed our purchase and sat near the fan, the rude man who claimed to be the owner, demanded our names repeatedly, then ordered us to leave again."Get out" he said. "I'm calling the police" He pulled out his phone and said he was calling 911 since we would not leave. It was weird and disgusting. Ibrahim however calmly continued reassuring us that we had done nothing wrong and encouraged us to ignore the behavior. Eventually I had to firmly tell the employee back off, before he finally laughed at me and walked away. I cannot believe that such a beautiful store would have such an employee with awful treatment to customers. Thank God for Ibrahim as he kept us feeling safe and welcomed. Ibrahim deserves every bit of recognition management can give him. Most certainly, had Ibrahim not intervened, we would have walked out immediately. His professionalism completely changed the direction of our experience. Instead of losing two customers, the boutique made a sale because of him. If my interaction had been limited to Ibrahim, this would have been an effortless five-star review. Again, the purchases we made that afternoon can be directly attributed to Ibrahim's exceptional customer service. His professionalism, patience, warmth, styling expertise, kindness and comfort is exactly what luxury adjacent retail should feel like. He salvaged what otherwise would have been a deeply sour experience and is the sole reason we stayed, made our purchases, and may consider returning. I sincerely hope management recognizes both sides of this experience: an employee who represents the boutique exceptionally well, and another whose conduct toward customers is absolutely vile and should not be tolerated in any circumstance. Ibrahim is an asset to Thiocary.

Absolutely love the jewelry and fashion here.... And the customer service is excellent!!! Love this…read morestore

Fort Smith Boutique is simply a wonderful place to shop. The…read moreitems there are unique and beautiful! Many are one-of-a-kind which means you won't see them on others when worn out on various ocassions. The service n hospitality are exceptional n the prices are reasonable! Everyone should stop by!!!!

I recently visited Chicago and had the pleasure of visiting Fort Smith. Prior to my visit I looked…read moreat some reviews online. Some were good some where bad. Initially, of course, the bad reviews gave reluctance, however my girlfriend convinced me to go. I was overwhelmingly surprised as to what I saw. I mean pieces everywhere. From the clothing to the jewelry. Now get this, the gentleman makes his own jewelry! I purchased for my girlfriend some exotic pieces. The jewelry she chose, she was ecstatic about. As we finished our purchase Mr. Smith asked if he could design pieces specifically for her. My girlfriend's eyes illuminated like a new Christmas tree! We were very pleased with his merchandise selection and his customer service. For those with the bad reviews, I don't know quite your expectations. If your vision is limited to Marshals, Kohls, Dillard, or Macy's, I would suggest you shop at these places. However if your vision extends further, and you want to make your woman happy with a one of a kind original, this store is it! Thanks Fort Smith Boutique!

Lori is friendly and pleasant to work with. My experience here was amazing! Will definitely…read morerecommend it to everyone looking now for one of a kind pieces for your closet.

I wanted a custom suit for my wedding and came across Jake's business in my research in 2021-2022…read more I liked the suits he made for male physiques but, at the time, I wasn't sure if he tailored suits for feminine frames. I was happy to hear he was open to working with me and I was able to get a bespoke suit. He's very knowledgable about current trends and easy to talk to about his process. I learned a lot about professional menswear during each fitting. I was so happy with my wedding suit, and he was such a pleasure to work with, I went back in 2024 for another vest suit for my friends' late summer wedding. Endless compliments about my suit. I'll definitely be back for future suiting needs.

I've been a customer of Jacob's for many years. He's made 4 custom suits for me including the tux I…read moregot married in. He does EXCELLENT work along with providing exceptional communication and attention to detail. The quality is top tier. I get a mountain of compliments every time I wear one of his suits- they always look sharp and Jacob is on top of the latest trends. I cannot recommend him enough. Worth the money every time.

The Tannery Row is one of the great leather suppliers, both in person and online. The store is a…read moregreat place to experience some of the great leather brands in person, and the staff is generous with their time whether you are a small maker or a large account. From what I understand, The Tannery Row has an association with Horween and is their a-grade supplier. But there are also scrap kits and strips if you are starting small.

Very friendly and accommodating for a hobby leather crafter who happened to stop in. Great…read moreselection of single hides at a great value.

Such cute clothes and items!! the owners are so nice and…read morehelpful. definitely recommend.

I love finding shops that sell Mexican Imports! This store has a wide selection of Mexican blouses…read moreand dresses for women and kids sizes. I have purchased a dress and a beautiful black blouse with bright flowers on the front. This is my go to store if I need something to wear to a cultural event. Henry and his mom (the owners) are very warm and welcoming. They always help me find what I need. Follow them on Instagram too!