Nurse Shelby is the best nurse we have had at Aspen Trace! She is always dependable, compassionate,…read morethorough & on time! She is never missing in action like some of the others when u need them!

The different times i have come in to check on mother in law in Rehab.. she has been in bed not…read morelooking comfortable, wet soiled diaper always in a gown never in her clothes and i have had to ask staff to bring her a water cup. She seems to be medicated to where she cant think. I know they are short staffed and all.

No! Dirty, nasty employees who dislike old people. Their…read morebilling department is corrupt as they add up charges all the time. Sometimes the food is good, but it's king of hot and miss. I would advise pesto live some else!

Communication between staff and families is poor, making it extremely difficult to get clear or…read moretimely answers to even basic questions. There is also a noticeable lack of transparency which is deeply concerning. These issues make it hard to trust that we are receiving the attention and support deserved. For the price, there are many better options in the area.

We have a relative staying here getting rehab. The care she receives is excellent and the staff is…read morevery friendly and helpful. This is a very nice facility and has everything one would need for rehabilitation.

My father broke his hip and was is need of more physical therapy than the hospital could supply…read more We heard good things about Greenwood Village South's rehab facility. I called 2 days in a row and left a detailed message with admissions, specifically Megan, the second day, asking for someone to call me back. I had spoke with a very nice person in the rehab center who said she was in a 1 hour meeting and would be out at 10am. SILENCE again. Very disappointed with the customer service, hopefully this is NOT indicative of their patient care. I did call several rehab centers on the southside of Indy and everyone of them called me back within 2 hours! My dad easily found a nice place and we are all happy.

Do not consider this facility for your loved one. Their life could depend on it! My loved one was…read moresent here after having a tracheotomy and on a ventilator. He also is an amputee and required lots of PT and OT after being in bed for months. There are very few facilities in Indiana that care for ventilator patients. I still feel very guilty and mad at myself for putting my loved one through. Luckily after about 8 days we were able to get him out of there. Call light wait times were usually 20-30 minutes, sometimes longer. These call light were normally answered by a tech. If you needed suction of your trach you had to wait an additional 15-20 minutes. In an emergency, for a ventilator patient, this wait times could be life or death. My loved one would call me with high anxiety, in the middle of panic attacks, trembling and crying. He also voiced his fear that he would die in this facility. Their call light times could probably decrease if the staff wasn't so busy scrolling or talking on their phones. They need to stop chitchatting to each other at the nurses station. Maybe if their staff just did the jobs expected of them. Most of them just don't care. The entire 8 days that my loved one was there he was never bathed, he had dirty sheets and a dirty gown. They also didn't use water proof disposable pads under the patients. I called his caseworker, on the last full day he was there and complained about the call light times ( nothing improved) and that he and his linens needed cared for. Someone changed his sheets and put a clean gown on his still dirty body. They couldn't even provide basic care and I was to trust them with his trach and ventilator care. Not hardly. I also witnessed them not wearing gloves while caring for his trach. My loved one called me after waiting a significant time for the call light to be answered. His roommate fell out of the bed onto the hard floor. This person was also on a vent. I had to end up calling the front desk, passed to the nurses station to inform them of what was going on. It still took a significant time to come in. This man had no safety rails and no bed alarm. Another time while I was present my loved one pressed the call light. After waiting the typical longer than acceptable time he sent our adult son out to get help. He was having breathing difficulties. The nurses station was only about 40 feet from his room. Once our son returned it still was a wait. Once they arrived the went to his roommate first to make some adjustments before responding to my loved one. My loved one had bug bites on his arms from something. He had a rash in his groin that I mentioned to several nurses and techs and they did nothing. Since his roommate fell was double occupancy, that itself caused issues. They had two of the loudest oxygen generators where you could not hear normal level of speech. Which also meant no rest. If the curtain was open my loved one was forced to use his urinal in front of his roommate and anybody walking by could clearly see as well. Also there was no place to put his urinal. He could not reach the floor to set it down. The only place to put it was on his tray table that he had to eat off of. He often would have to eat with a full urinal of pee sitting next to his food and drinks. He also had no method to clean his hands so I provided hand sanitizer. My loved one began complaining of severe side pain and painful urination. They wanted to put a catheter in his bladder and give him an enema. He told them they were not doing any medical procedures on him. He asked to be taken to the ER. They said no. After asking repeatedly he was finally sent to the ER. Once there he told every staff member that took care of him that he feared for his life at Greenwood Healthcare. Luckily in Indiana you can not be released to a facility or person where you fear for your safety. I can't stress enough how bad this facility is. Research is key! Read every review, read Biard of health reports, research news articles for mention of the facility, and ask loads of questions. Don't schedule a visit, just pop in.

This place is a shithole! DON'T leave your loved ones here! They steal thousands a month for your…read moreloved ones 'care' but don't do any caring at all! After kicking families out for 2 years because of 'Covid' this is what we returned to. I could see OUTSIDE through the holes and cracks in her walls. They weren't getting her out of bed. Wasn't showered or cleaned. All her clothing and personal items missing or stolen. Yes, I reported to the state and any agency possible. No, absolutely nothing was done. The state found 'nothing' wrong. She died a few weeks later. I'm sure they killed her so they didn't have to deal with us. Yet, still called wanting their money when her final payment after death was declined. I never received a phone call from the facility after reporting these conditions. DO NOT PUT YOUR LOVED ONES HERE!

My father was a resident at UH for about 16 months. Their severe lack of care and dedication to…read moreproviding quality elder care was on display weekly. The negligence was across the board from Aids, Nurses, Director of Nursing and the Director of the Facility himself. A few amazing Aids, Nurses and a wonderful PT Therapist could not overcome the daily concern of care. We constantly tried to get change through their internal grievance process, their internal Social Services Department and finally a complaint with the Indiana Department of Health. Our case was extensively documented with dates, circumstances and names. The State closed our case for "Unsubstantiated" claims. What a farce! They require a complaint to be substantiated by the very people you are accusing of the problems. Therefore, the governing body put in place to protect our elder, could not help my family because no one at the facility had the decency to admit to our claims. We have moved Dad, he is a different person. His personality has come back, he's in his wheelchair dressed nicely, the blinds are open and he's laughing and talking again! A complete 360 change! A blessing for us, but what about the other residents at UH that don't have advocates or the ability to move to another facility - we worry about them. We tried to voice concerns on a bigger level for all to hear and got no where.

During my stay at University Heights, the nursing staff, the aides, the doctors, the OT and PT…read morestaff, and the administrative staff were amazing. My needs were met and I did not have any issues. I was there recovering from a broken back. Great care was given to help me learn how to move properly to prevent any further damage to my spine. Once the pain specialist helped me get to the lowest dose to manage the pain as well as giving me steroid injections, my ability to move and do more jumped by leaps and bounds. This made the jobs of the OT and PT staff go more smoothly working with me. The nurses and aides were incredibly compassionate and gentle in their care of me. It was wonderful seeing how serious they took their job in caring for me and the other residents. The administrative staff checked in every couple few days to see if I needed anything beyond what the others were doing. Things like books to read or coloring books to occupy my spare time. Even the occasional snack! I would definitely use University Heights again if the need ever arose. Delana Gifford