I don't know if this office is short staffed like the rest of them or what is going on, but it is…read moreso hard to get a hold of the clinical staff, and even less likely to have them call me back, or follow through with doing what I asked them to. I had asked for labs for my reproductive hormones be done because I've had PCOS for years and it seemed to have gotten better and now am at a point where we want to conceive. After talking with two different nurses I got the lab slip from my doctor and it was a metabolic panel that was ordered. No communication as to why or why not. I then was told I need to go through my OBGYN. Fair enough. Now, I have been diagnosed with psoriasis via a dermatologist referred to by my PCP at this office. My dermatologist I saw told me "I will let your PCP know that I STRONGLY recommend you see a rheumatologist" because I also have progressively worse joint pain, and that coupled with the psoriasis is a red flag and can be deteriorating. This was back in SPRING 2025. I thought to myself, "well my PCP has been notified I'm sure they'll send a referral". Wrong. So I heard nothing for months and figured I better call them. I had to call FOUR SEPARATE TIMES. Spaced a week apart each time, before I FINALLY got a call back. Only to find out that nothing was done. Ever. I was upset that they got the recommendation from the dermatologist and did absolutely nothing with that. It was noted. I told her where I wanted to go, and she said she sent the referral. That was 3 weeks ago now. Still heard nothing. So I call the RHEUMATOLOGY OFFICE this morning, and say "hey, you got the referral, why haven't I heard from your scheduling?" They informed me that THEY NEVER GOT A REFERRAL. I AM LIVID!!!! I called at 8:30am spoke with JASMINE. I told her the situation, and she said she would look into it and call me back. Well 4:30 rolls around and I said I better call because I've heard nothing, as usual. Left another message. Called the front office, no answer. Waited 20 minutes called both option 3 (clinical line) and option 1 (to make an appointment) no answer. Left another message and almost in tears at this point begging them to give me the care I deserve. Unacceptable!!!!

Been a patient since Dr Mathis started the practice 38 years ago and alway pleased with the quality…read moreof care. Still find the doctors to be very good, but things are horribly disorganized so it's hard to get call backs after leaving multiple messages. Has really shaken my confidence in continuing with the practice.

Dr Costello provided excellent results in my total knee replacement in April. 2011. He is a…read moreskilled, thoughtful surgeon.

I have a rare condition called chronic regional pain syndrome and it shows up in many bizarre ways…read more Most recently, because my digestion doesn't go into "sleep mode", I've been waking up very nauseous and dry heaving. (I've also had a lot of stress and transition and it's been difficult to eat). Karl was an excellent nurse and the doctor saw me quickly and was able to get me a CAT scan on my abdomen to ensure that there wasn't a more serious issue going on in no time at all. The staff was friendly and efficient and the nurse who gave me my CAT scan was even named Kat! Making a painful situation more fun. I'm really grateful for the care and felt so much better with the zofran. Thank you.

I was taken to the Emergency Department by ambulance. They never addressed the reason that brought…read moreme there. They gave an incorrect diagnosis and inappropriate medication. Don't go there if you need competent care.

Dr. Barton has a wonderful bedside manner. He took very good care of my 7yo daughter who broke her…read morewrist. He was very comforting during this difficult time.

Dr Hammond is very professional and friendly. Sean who does scheduling is very friendly as well. My…read morehusband and I have been going to Dr Hammond's for our foot care for a couple years now. We are very satisfied and highly recommend this practice

Very professional & friendly staff. Over the past 7 years I've been very satisfied & highly…read morerecommend.

Went in for a consultation that lasted 15 minutes mostly talking about which prescription to try…read moreand got billed $551 with a 3 month follow up. No thanks

i wouldnt recommend the practice for diaper rash... none needed. last visit he was more interested…read moregetting on the door for lunch. dr hanfield was the dr. went to eye dr after 8 yrs of skin conditions and northeast dermotology dr gruber at rochester eye associates had diagnoses right there!! you cant make this up!!! dr gruber is a son of dermotolgist and great eye dr.