This is the most caring veterinarian hospital I have ever known. Each and every person that works…read morethere is so wonderful. I trust them completely with the health and welfare of my cherished pet. Highly recommended.

Been taking Chief and Royal here for years and nothing but amazing from Chad and his staffread more

Pepper starts his happy dance as soon as he hears where we are going and the closer we get the more…read moreintense is his demonstration. The staff is first rate, caring and making a fuss over the patient while providing the best care. Care is very reasonable and couldn't imagine taking him anywhere else.

I would like to start, whenever I tell my dog Macho that we are going to the vet, his tail wags and…read morehe gets excited, I have never had a pet do that. Ever since I have taken Macho to Cedar Heights Pet Clinic my pet receives the greatest treatment. Macho goes there frequently for bathing because he loves working with the vet techs and the groomer. They are very knowledgeable, and their advice has always helped with anything my dog Macho or my cat Tommy needed. It's nice to see a vet clinic who know your pets by name and care about them, like your pets are their pets.

Over the past 14 years, they have taken wonderful care of all of our cats (six over the years). Dr…read moreJulie and her outstanding staff have always been caring, knowledgeable, and compassionate, in everything from routine care right up through the most difficult and even devastating situations. The facilities and services are top-notch and impressively comprehensive for a clinic that is relatively small. It's also very evident that everyone on staff loves and respects cats (as well as the cats' caregivers) and wants the best for them. I will be a client for as long as we live in the area and recommend them highly to anyone needing vet care for their cats.

Im new to the area and hadn't established with a veterinary clinic. My girl ended up having an…read moreemergency, it was the weekend & very early in the morning. No clinics would see me. I called and left a message with Purr-sonal Care as well as texted a message. Dr. Julie called me right away with some suggestions. She called me back as well as texted a few times to check my girls status. She wasnt improving so Dr. Julie met me at her clinic on Sunday. Im grateful for her and her tech for caring. I would recommend Purr-Sonal Care Clinic to all cat lovers. Im more than satisfied with the care shes gave.

I drove an hour one way to take my furbabies to them for getting spade. My cat and dog. They did…read moreamazing with them. They are so nice if you're needing reassurance that all is good. They answer questions great! They let my dog have her stuffed animal in the kennel after her surgery. Just all around great staff and doctors!!

Id give 10 stars if it would let me! They don't over charge, they care about your pets, and they…read morewill go above and beyond for their pet patients. I have found them to be nothing but reasonable and compassionate. It only cost me $120 to neuter my 100 lb Labrador compared to the $500-600 quotes in Iowa city (Which is appalling). When I had to euthanize my pet skunk (whom I loved dearly) it was $30 vs $120 in Iowa city (again, appalling). They have treated me and my pets with dignity and afford people the ability to properly care for their fur babies and farm animals. So I ask you to keep in mind that people forget that surgery is complicated and not without risks. For every 500 surgeries there is going to be 1 or 2 that have complications. Don't listen To the negative comments from the Karen's of the world.

Amazing work!! The training staff went above and beyond for us. Our mastiff refuses to walk, but…read morethe staff got her to walk. She now walks amazingly. They also got her to sit and wait on command! We couldn't be more grateful for all they did. We have had our dogs stay in the resort on multiple occasions and never had to worry about them. Our dogs get treated like they do when they are home, lots of love. Thank you for all you guys do and we highly recommend the resort both for training and to board!

I am sharing this because I would never want another pet owner to go through what we have…read more We boarded our two dogs at Rock River Pet Resort and were shocked by the condition they were in when a friend picked them up. Both dogs were covered in feces, including Cooper, who had feces on his face. We were told this was because they had accidents, our boys do not have accidents in their kennels, which makes me seriously question whether they were being let outside. Our dogs are house-trained and, while accidents can happen, no dog should be returned to their owner covered in feces from head to toe. Cooper became violently ill with vomiting and diarrhea and was up numerous times throughout the night, something he had never done before. Both dogs have also been acting fearful and unusually anxious. They stayed glued to my side and seemed uncomfortable and distressed, which is completely out of character for them. Our dogs are family members, and we trusted Rock River Pet Resort to provide them with safe, attentive care. Instead, we brought home dogs that were filthy, stressed, and in Cooper's case, seriously sick. The emotional toll of watching him suffer and wondering what happened while they were in their care has been overwhelming. I am honestly sick over this entire experience. Seeing our dogs returning in this condition and watching Cooper become so ill has been heartbreaking. I would not wish this experience on any pet owner.

the worst happen today, my parents were out of town and the lab we had for 13 years took a turn for…read morethe worst. Our family has used Waverly Vet Clinic since before I was born. This year we learned they transitioned to Avenue which was fine (at least we thought). I called the emergency number and was called back by a vet in Charles City. She let me know that there was nothing they could do also informed me that they haven't seen my parents dog in three years so again they would do nothing. I upset, let her know that my two dogs would no longer be needing their care, and hung up the phone. I was sitting with my parents dog, calling vet after vet asking for help, when I received a call back from Avenue. The woman on the phone stated she was a manager and wanted to talk about my "negative experience". This was 20 minutes after the last woman told me they haven't seen the pupper in three years so basically tough luck. Mind you I am sitting with a dying dog, and the "manager" just wanted to go through their new policies. She didn't call to try to help us at all or show any empathy or a solution just wanted to CYA. If you are considering this vet or currently using this vet, I recommend you look elsewhere. We were able to find a vet to come out and help our boy over the rainbow bridge, but not with Avenue. Their attitude, lack of empathy, and unprofessionalism made this experience so terrible. Just know that if it is not office hours they do not care at all. I will never let my puppers set foot in this place again. It's corporate now, so they wanted to let me know that if I could let our pet suffer until Tuesday (it's Sunday as I write this) that maybe someone could help him. Why even be a vet if you don't care about animals and are fine with them suffering for days?

The staff at this place was outstanding!! We did not have a vet (our previous one retire) & had an…read moreemergency situation. When I called they never once acted like we were adding more to their already full day. After surgery the Dr called & went over everything & asked if I had questions...which I did. Again she was great & did not rush me & I didn't feel rushed off the phone. Best vet I have ever been to!!!

This vet verbally berated my sister when she brought her dog in to be put down. After the dog had…read morepassed he touched her to comfort her and she asked him not to touch her and he yelled at her and told her to get out of his office. Absolutely unprofessional and downright abusive man. DO NOT USE THIS VET.

Our dog had had a crisis, and their vet and staff could not have been any nicer. We had never been…read morethere before and they treated us with such kindness and respect. Would definitely recommend to anyone.

I've been searching for a new groomer since moving back to Iowa, and it's honestly been a challenge…read more-- until I was referred to Aiden at Brookside! He is such a kind young man and truly talented at what he does. My dog looked amazing, I had absolutely nothing to complain about, and the pricing was very reasonable too. I'm so happy to say the search is finally over -- we've found our groomer!

We had to decide to put our dog down and John Jorgensen was the most patient and empathetic…read moreveterinarian we could ask for. He provided all the information we needed and in the end, our dog was able to go out peacefully. We appreciate the care and respect they give at Brookside to both us and our pets. Highly recommend!!!!