I was a happy customer and used Den Mar several times after buying my home. One day after a couple of months gone by a couple of the pot lights installed by them in my living room started hanging down from my ceiling. I called the company and explained what was happening only to get some excuse saying that because I supplied my own pot lights there would be no warranty for them to come and fix their work. The lights were brand new, and under this reasoning no one would get warranty from this company as how many people actually go buy their own lights to have them put in by a licensed electrician? Basically everyone! So I left a message on their Facebook page and had someone else contact me. He came by my house and picked up the parts for the one light and then left, leaving one of my lights litterally hanging out of my ceiling still. Then after several days told me he couldn't get the necessary clips for the light. You serious? You're an electrical company and you can't fix a broken pot light? Anyway I went to the hardware store that I bought the lights from and the manager was able to get the parts for me that I needed. I called Denmar and I asked for the original parts back that they took away as one of the parts for the light i still needed. I was told twice that they would come by and drop them off and they no showed. I had to contact them and They never appologized for not showing up. They finally came when I wasn't home and dropped them off, but then I never heard from them again. No, follow up of customer retention, no customer service! Even more, I have a couple of more electrical jobs and thought i would give them a chance to try and retain a customer and earn my business back so I called and left a message asking them if they want the work. No response! I guess this is thier business model. If they break it and you bought it they are not responsible for it even if they installed it! And, if you complain about it, they brush you off and ignore you! Highly dissapointed, I actually liked this company, they were great to deal with until there's a problem! read more