One star is generous, we got two brand new fireplaces both needed immediate repairs, when the…read moreservice man showed up he was nice but didn't have the parts, after ordering them and coming back he installed them but than didn't put the fireplace back together proper. now i leave for 3 days come back and the remote is broke (wont turn on) which is awesome now i can freeze over the holiday and really learn to appreciate that hole born in a manger story. Please do yourself a favor and go to a competent company, pioneer is incompetent their services are sub par and there equipment is overpriced garbage.

From the owner: Pioneer Fireplace Pool & Spa has served Vancouver Island since 1978. Our locally run retail shop…read morewith two showrooms has a wide range of working displays with a sales staff knowledgeable in all aspects to meet your needs. We also employ our own licensed and certified gas fitters and installers.

Absolutely fraudulent practices: They put a "call for free quote" advert on their website. I called…read morethem to come and look at my heat pump and give me a quote. Their quote was unclear (They just gave me the price of a new unit + labor but they did not say what the labor cost would be). Other outfits did and I went with another outfit with a cheaper and much clearer quote. Then, they hit me with an invoice!. When I disputed it, Their response was that they gave me a service and the "free quote only applies when you put in a new unit". Yet, they did not say that on their website. Steer clear of this outfit!!

Excellent customer service and they stand behind their work and products. Very professional, hard…read moreworking, clean and knowledgeable. They went the extra mile to make sure we were fully satisfied. For all your gas fitting needs make Blue Flame your first call.

If we could give more than 5 stars, we would! ProTemp Control is owned by James Duffy, and he…read morerecently installed the dual fuel gas furnace and heat pump in our home (we used the Fortis BC rebate program). First of all, his quote came in approx $2000 below the next nearest quote (he installed Carrier products, so very well rated and established). We actually got six different quotes, and his was by far the best. Second, even though he works on his own, he is the most dedicated and conscientious tradesman we have ever dealt with! He took approx a week remove our old furnace; replace duct work; install the new heat pump and pad; and change out our existing thermostat. Third, he explained everything (numerous times!) in layman's language, and made everything easy to understand. He was so patient and approachable. He kept us up to date on exactly he was doing every single day, and gave us options where they were available. If you have any HVAC, heating, air conditioning, furnace, fireplace, or other "heat control" questions or concerns, make sure you get a quote or talk to James at ProTemp Control. We can't recommend him enough! Thank you James!

From the owner: Don't Get Left Out In the COLD! Winter Service Packages starting at $99…read more Heat Pumps/Air Conditioning/Furnaces/Hot Water On Demand from as low as $60 a month! Great Rebates Available. Call to book your free consultation.