I had called this company at least five times to fix Toilet valves, Taps and tub valves. Yes, they…read morecame out and fast fixed the problem. They gave me bills of two to $300 each time. Each time it was a different plumber, older guys that looked like they were experienced and honest. Now I wonder about that. I had to call him twice for one toilet to come out the second time and twice for a shower to come out a second time to fix the leak They just fixed weeks earlier. I figured it was the luck of the draw all my stuff was leaking until I found out why. The valves were leaking because the pressure reducing valve leading into the house was blown and the was 120 psi pressure instead of the normal 50 to 65 psi pressure. Not one guy from Norm's checked the pressure of the water coming into the house, would've found out the pressure reducing valve was blown, causing all these leaks. Apparently, these valves should be tested every 3 to 5 years and replaced if they're leaking. I did not know this because I come from a part of the country that do not use pressure reducing valves. I Called ServiceXCEL once and they spotted the problem right off the bat and brought it to my attention

Requested a quote for a toilet installation, received two quotes from other service providers but…read morejust a request to phone his office for an appointment. It was a fairly simple quote, replace original toilet with another basic one on the ground floor. Guess he didn't want the business.

Replaced a very old heating fuel furnace that was at it's "end of life" with a new gas furnace…read more Received a quote from Angelo less than 3 hours from his visit. Becky at the office, answered a few questions and altered our order to include a programmable thermostat with no problems. Sent updated information, and confirmed the install twice, at time of order, and again the day before. Their friendly crew were on time, paid attention to details, kept me informed as the install was happening, answered all questions. They double and triple checked the install. Checked the registers. Insured the gas stove was operating fine before wrapping things up, as the gas was shut off to run a new gas line. Removed the fuel line, shut off the fuel from the old tank and capped it as well. Ran through the thermostat settings. Cleaned up everything and used drop cloths. Place heats quickly, fan is much quieter and can actually be set to lower speeds if desired. The programmable thermostat helps reduce heating costs. So far, I am quite pleased and toasty warm. If I don't update this review, the furnace if working fine. ;)

Incredible team....from beginning to end, Coastal Heating made it easy. Their customer service is…read moreamazing and I would recommend them to anyone looking for heating solutions. It says 5 stars, but truly, they are 10! Thanks to Angelo, Becky, Paul and the entire installation team. Awesome experience. Look no further...this is the company to go with!

We had work done by Archie Johnstone Plumbing and Heating twice in two years. We found their…read moretechnicians very well trained, knowledgeable, professional, polite and diligent. This year - 2022- in the fall we had technician Dave Wiebe here, a very knowledgeable Refrigeration expert/technician, who was a God-sent. Our Restaurant cooler which is used for operating our B&B in Victoria, BC, is at least 40 years old and its repair needs special knowledge, which Dave ***** certainly possesses. Thank you for an excellent repair, finding the root cause of the Cooler losing refrigerant and also fixing a water leak in the cooling system. Our Cooler is in a tight spot, it would take special effort to take it out and replace it, so we are very grateful to Dave for doing an excellent repair and saving us from replacing it! We can highly recommend Archie Johnstone. We had nothing but good experiences. Their Office staff is also very accommodating and polite. Thank you!

The plumber arrived early and worked efficiently. It turned out that I had two issues and he…read morerepaired them both effectively. He new what he was doing and was very tidy.

We knew we needed a new furnace when we bought our house a few months ago and also wanted to add a…read moreheat pump. We did some research and got 3 quotes from local companies that all have very good reputations. We decided to go with Servicexcel even though their quote was about $800 more than the others. The main reason we went with Servicexel is that they quoted on higher quality equipment and their system designer took the time to explain why, in plain simple language. Plus the equipment they quoted on have a better and longer warranty. After they provided the quote, they were very quick to answer all our questions. The ladies that answer the phones were very knowledgeable and prompt to help however they could. They also took the extra step to arrange for the rebates that we qualified for. Once they started to do the install, the technicians both were very knowledgeable and able to explain what they were doing and were very efficient. It was not the easiest install (due to the cramped and awkward furnace room and crawlspace), but these two technicians took it all and made it look much easier than I thought it would be. During the install they were very good at keeping the area clean and went through the whole area afterwards to vacuum up and make sure everything was back to normal. I would highly recommend Servicexcel and their dedicated employees to anyone that needs any type of HVAC service or replacement.

Just had our furnace serviced and couldn't be happier with their work and courteous behaviour…read more Helped us out with checking on warranty for problems we were having and phoned us right back . We are very pleased with company and employee and would recommend them. Thank you for taking the worry out of our hands

We have had 5-6 dealings with the folks at Art's over the last 3 -4 years…read more We couldn't have asked for better service or response times. 3 times it was on stat holidays with furnace issues. They had great fast and friendly response times and treated us more than fairly. Don't hesitate to call them.

From the owner: With over 30 years of experience, Art's Plumbing & Heating Ltd. is your source for commercial and…read moreresidential plumbing and heating in Nanaimo. We offer 24-hour emergency service. With two licensed Grade-A gas fitters and three Grade-B gas fitters, we have you covered, from furnaces and fireplaces to ranges and dryers. Art's Plumbing & Heating Ltd. has competitive rates and professional, guaranteed workmanship.

Absolutely fraudulent practices: They put a "call for free quote" advert on their website. I called…read morethem to come and look at my heat pump and give me a quote. Their quote was unclear (They just gave me the price of a new unit + labor but they did not say what the labor cost would be). Other outfits did and I went with another outfit with a cheaper and much clearer quote. Then, they hit me with an invoice!. When I disputed it, Their response was that they gave me a service and the "free quote only applies when you put in a new unit". Yet, they did not say that on their website. Steer clear of this outfit!!

Excellent customer service and they stand behind their work and products. Very professional, hard…read moreworking, clean and knowledgeable. They went the extra mile to make sure we were fully satisfied. For all your gas fitting needs make Blue Flame your first call.