I don't typically write reviews, but this place has been fantastic to work with. If you need to…read morerent something, I highly recommend them!!!

These people are the absolute worst in the area. The owner is a complete jerk. My fiancé called to…read moremake the last payment a month before our wedding and the owner told her that no payments had been posted. She responded as anyone would (without yelling or using foul language) and the owner refused to accept her payment and told us they will not rent to us...after we had already paid them! My sister also rented from them and had a similar problem (as another reviewer) with the dance floor being completely unusable. Throughout the entire process, the owner and all the staff were rude, unfriendly, and unprofessional. I just got off the phone with them, as they refuse to talk to my fiancé now, and the owner said she's posted a refund to our debit card but the transaction hasn't showed up and this is day 3. When asked how long it usually takes she responded: "I don't know, I'm not a credit person." in a very rude, cold tone. I'm afraid I may have to report them to the BBB and get in touch with an attorney in order to get our money back. The whole experience has been utterly terrible. We were initially quoted a price for tent + table + chairs + dance floor. They itemized the costs. When we removed the table and chairs, the price did not lower accordingly. The difference was a few hundred dollars higher than it should have been. It appears as if they set the cost at whatever they feel like at the time. If you want your wedding and/or party to be a disaster, these are your guys. Otherwise, save your bride the stress and look elsewhere :) Update 6-6-11: They short-changed us on the refund. BBB complaint was registered in hopes of receiving the rest of the refund. Update 8-8-11: BBB closed the complaint unresolved: "Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint". The complaint was to receive the rest of our refund to which the owner went on a 450 word rant about how good her business is, how many weddings they have a week, what liars we are, and how terrible we were as customers. Conclusion: This business has treated us like the trash. The owner is incredibly rude and our very simple problem of a refund was not resolved (they were willing to take a BBB hit rather than issue a full refund?? Talk about a hard-headed morons!). A business that dropped us days before the wedding and wouldn't even issue a full refund...I can't imagine why anybody would want to do business with these scammers.

+ I cannot recommend Whisper Willow Wedding Rentals enough!…read moreMy daughter was just married last weekend and Tanya not only helped bring her visions to life with all custom made florals (including her bouquet and specialty floral hoops for her bridesmaids) and gorgeous decor but allowed us to maintain a sensible budget without breaking the bank. Instead of running all over and spending a fortune on decorations that will only be used one time....I was able to rent gorgeous florals and decor from Whisper Willow! I could not have asked for better communication Whisper Willow. All responses were timely. Tanya has an incredible eye for detail and absolutely everything was executed with precision! My husband and I could not be grateful and thankful for helping us to maintain a sensible budget while making our daughter and son-in-laws day nothing less than incredible! We cannot recommend Whisper Willow Wedding Rentals enough... and, will most definitely be utilizing them again for future events! Thank you Whisper Willow Event & Wedding Rentals!

From the owner: We are a small family run business looking to make your wedding as magical as we can. We offer a…read morewide variety of rentals from table linens, chairs, tables, whiskey barrels, several types of arbors and floral spreads, lanterns, easels, large popcorn machine etc. If you have a "must have" and don't see it in our selection please ask us! We can do our best to hunt it down for you. We can also make artificial florals for your wedding! Let us take some of the cost off your plate by renting from us rather than buying at store prices. Reach out today!

Prompt communication and great service. I was able to discuss and confirm my rental needs, then…read moreadjust the pickup time without issue. Equipment was in good working order and helped us complete the project.

From the owner: Equipment, Equipment Rental, Small Engine Repair, Garden Equipment, Lawn Equipment, Event Rental…read moreItems. Products: Air Compressors, Archways, Boom Lifts, Bounce Houses, Chainsaws, Chairs, Concrete And Cement Equipment, Dehumidifiers, Drapery, Dunk Tanks, Excavators, Fans, Generators, Hardware, Hedge Trimmers, Inflatable Water Slide, Lawn Mowers, Leaf Blowers, Linens, Log Splitters, Nail Guns, Patio Heaters, Power Washers, Pumps, Saws, Scaffolding, Skid Loader, Skid Steers, Staple Guns, Tables, Tents, Tractors and Attachments, Trenchers, Trimmers, Welders, Trailers, Trucks, Snow Blowers, Sanders, Ladders, Hand Tools, Chippers, Stump Grinders, Compaction Equipment, Auto Tools, Electric Hand Tools. Services: Birthday Party Rentals, Carpet Cleaning And Installation Equipment, Chainsaw Maintenance, Construction Equipment Rental, Contractor Supplies Rental, Event Equipment Rental, Heavy Equipment Tool Rental, Home Owner Equipment Rental, Industrial Power Tool Rental, Landscaping Equipment Rental, Lawn and Garden Equipment Rental, Moving Truck And Moving Equipment Rental, Outdoor Power Equipment Rentals, Party Equipment Rentals, Remodeling Tool Rental, Small Engine Repair, Tent Rentals, Turf Care Equipment Rental, Lawn Mower Maintenance, Chainsaw and Mower Blade Sharpening. Brands: John Deere, JLG Location Facts: South of downtown square,Parking, Wheelchair Accessible, Wi-Fi Available, Restrooms Available, Walk Ins Welcome, Pickup & Delivery.

Terrible Customer Service. Lack of commutation. Do not hire this company for your wedding…read more My husband and I hired Party Creations for our wedding that was suppose to be on June 18th, 2016. We had something come up and we needed to change our date to April 23, 2016. In the beginning the woman we worked with was great and very responsive. We had a big order with them and when we spoke with her and the crew there they were very excited for our event. Everything was great, we paid our down payment and then we didn't hear from them again. .. and then the date change happened. We paid a decent amount on the down payment and we felt bad that we had to change our date BUT life happens. When I spoke with the woman we were working with she seemed alright about it on the phone and I was actually very excited because now we had more money to work with for decorations. Although, when we went into the office and sat down with her and told her all the changes and how we planned to use all of the money we already spent on other things, she immediately told us that they were going to keep a large amount of our downpayment because of our "cancellation." We gave her more than 90 days notice. After a few moments of frustration she finally agreed to work with us. I could barely speak to her, all of my ideas had gone out the door and basically left her the basics. It took her almost 3 to get back to us with a new quote. I would call her at least once a week and she would respond to my question of where she was at with adding 5 strings of lights and a pipe and drape background with "Ummmmmmm.... Ummmmm... I am still working on it. Can I call you tomorrow?" then she would not call. When she finally got our quote back to us I was furious. We had originally ordered 10 string of lights at $18 a piece ($180 all together) and the new quote only had 5 more and the price went to $500!! RIDICULOUS! Her explanation for this was that one of her "guys" was 7ft tall and he could do the perimeter with out using a latter. There were many other things I had issues with when it came to the quote but I wanted to be done with dealing with her. The week of the wedding was a whole separate issue. When I called this woman the Monday before to ask what time they would be arriving at Piper Glen, she answered "Ummmmm... I am not sure. I don't know the schedule." IT WAS THE WEEK OF THE WEDDING! And then she told me she would call me back "Later" and when I asked what time that would be she responded " later today" .... ok thank you. Again, I received no phone call and had to call her back on Tuesday. SHE WAS HORRIBLE! I am not the only one who feels this way. I have spoken with three other brides who have had this same type of experience. The sales woman has terrible customer service and is very very bad at communicating with her customers. She is very rude and does not care that this is YOUR special day. NOW, the crew that came to set up for our event did a GREAT job! They were so nice and everything looked perfect! We had some of our lanterns fall down Thursday night and when I called to see if they could come back out they were there within the hour! I was very pleased with their work and if I could have just worked with them instead of sales woman I think that I would have had a way better experience.

As a new director working with an existing committee for a big event, it quickly became apparent…read morethat the two stage pieces I ordered (delivered promptly) were not enough for our event. Some swift action on the part of the office resulted in the guys bringing two more pieces by the day's end which allowed the team to decorate as planned. They came precisely at the agreed upon time the next day to remove them so we could prepare for another event happening the next morning. Everyone was courteous during these arrangements and demonstrated true professionalism that will have me coming back to Party Creations for many other events.

These people started a project and never finished and when I called to talk to them, the owner was…read moreso incredibly inappropriate and started name-calling. I have never experienced anything like this in my life. So unprofessional!! I didn't say anything mean or derogatory to him, and he just went off....I would never ever use or recommend him.

Brian is terrific! Would highly recommend! Had difficulties…read morewith a plumber from Normal Il and Brian immediately and professionally solved the situation.

These guys helped me make a last minute party for 150 guests... in 4 days! We rented a 40' by 60'…read moretent with walls, 25 tables, 125 chairs & table linens. We had a flawless set up & tear down, the equipment was in great condition & the linens looked brand new. Brad was extremely helpful and prompt in his communications from the beginning. He not only beat all competitors prices, but he also provided the best customer service I've ever had with a rental company. The office manager, Nikki, had a "yes" attitude from the first phone call & was a pleasure to work with. I could not recommend Cook Party Rentals enough! We will exclusively rent with these guys in the future.

Called to get information on a specific item. The woman that answered the phone was incredibly…read morerude and hung up on me. Needless to say, I will be gone with a different rental company.