I had a great experience with Pine State…read more While visiting family over the Christmas holiday I started to hear a new noise from the front end of my Prius. It sounded like I had snow tires on, which I don't. Besides that, I'd been hearing a nagging mystery noise that intermittently seemed to be coming from the back at highway speed. I wanted to get it checked before driving back to NYC. I have family in Wells who recommended Pine State as they have good reputation with the locals. Brought it in and Mike checked the front end and found that there was nothing amiss there but the left rear wheel bearing needed to be replaced. That was the intermittent mystery noise I'd been hearing for for a while. I drove the car back to New York the next day with no sign of the that noise. Friendly, trustworthy, and a fair price (a bargain compared to a dealership). Highly recommended!

We were camping in Wells and noticed a noise coming from the front end of the car. Nervous about…read moretowing home with something odd going on, I brought it to Pine State. I left the car with them to look at since we were camping across the road. Within a couple hours they called me and said it needed a wheel bearing / hub assembly. I asked them to take care of it. They said they'd have it done by the end of the next day. Surprisingly, I received a call from them in the morning saying it was done. It turns out that even though the part wasn't coming in until the next day, they stayed late and prep'd the car for a morning replacement. It was great that they were able to take care of this so quickly and we were car-less for only one night. Price was reasonable, great service.

Went to buy a mustang. First salesman was playing golf on his phone while he was talking to me…read more Second one (Matt) acted like I was wasting his time. Anyway a week later I bought my new mustang GT at Irwin's ford in Laconia they were awesome. I guess they didn't really want to sell that car. Also, I used to buy my parts for my two F350 company trucks (2012) (2017) after that experience I think I'll start getting them in Portsmouth.

I brought my 2020 F350 Lariat 6.7L Powerstroke to Rochester Ford for it's first 10k service. When…read morethe truck was returned to me, they told me it was all set. Since I always check the dip stick for the proper oil level after someone else does an oil change on all my vehicles, I pulled into a Lowe's parking lot in Rochester a couple miles away to make sure the oil was clean and filled to the proper level. When I pulled the dip stick, the oil appeared filthy as if it was never changed. So I took it back to the service tech and showed him the dipstick and asked him to explain why the oil was still so dirty. After I suggested the tech not make up any lame nonsense, you wouldn't believe the nonsense I heard...; I was told it was ordinary in diesel engines that a fresh oil change looks dirty...Then the story got better...that it has to do with high compression diesel engines and the use of DEF... I quickly jumped into my vehicle and decided to perform my own oil change which quickly revealed I was right...THEY NEVER CHANGED THE OIL !!!! I then elevated my complaint to the president of Rochester Ford who delegated my complaint to the service manager... Again, more nonsense stories about high compression diesel motors, blah blah blah... I tried to tell them that I wasn't ignorant, that I knew basic maintenance and diesel theory, and that I wasn't interested in their condescending lessons on diesel motors ...I asked them to stop making up nonsense and requested they reimburse the Ford Pass points they took to pay for the service. They offered a free oil change at 15k miles which I rejected since I'd be then driving a total of 15k miles on the original oil. Unsatisfied by the previous two service representatives, I phoned again to the president, Todd Berkowitz, who continued the nonsense, denying my claim and refusing to look at the photos I took that clearly document the dirty oil. These guys cannot be trusted and worse, they treat customers as if they are ignorant. After my conversation with the president Berkowitz, I now know for sure this organization is 'rotting from the head'...My advice is to take your vehicle to ANY OTHER service destination.

When I got my new car I wanted to debadge it and do a number of other visual changes. I contacted a…read moredozen local shops and Garrett was the only person who was responsive and excited about doing the work. The consult was great, no bullshit, no heavy handed selling. He gave me all the information I needed and quoted very reasonable prices. He then proceeded to get the work done on time, below budget, and with excellent communication, problem solving, and creativity throughout the process when not everything went as planned. The entire experience was top notch and I couldn't be happier with the results. Highly recommend.

Garrett is very knowledgeable. I've been having my cars detailed and had him do a ceramic coat and…read moreput ppf my new car. He is also a really nice person and very honest. Prices are reasonable

Took way longer than quoted to get vehicle back. Panel reconstruction was well done but clear coat…read morework was poor. Rough finish, contaminants embedded in clear, odd damage to surrounding clear where masking was adhered (I believe). I brought it back to have it fixed and they kept it for a week and as far as I can tell, did nothing. I'll be using a different shop in the future.

Body damage The car looked brand new and they took care of…read morecontacting my insurance. Love it there.

Christmas Eve, my car battery died, Chandler's was our within 1/2 hrs of the call, diagnosed the…read moreissue, and replaced the battery.

We called because a car wouldn't start. We knew the battery was low and attempts to jump it had…read morefailed. Both Chandler's office and the road service technician were courteous and professional. Though our call was for a jump-start on one of the coldest days of the season, someone arrived in less than 20 minutes. Getting right to work, the car was started quickly and advice given on starting, care, and maintenance of the battery. We were surprised and pleased at the promptness and efficiency we received. Thanks, Chandler's.

Great personalized service, and they aren't out to take all your money. They are honest and fix…read morewhat needs to be fixed.

Great service from a very knowledgeable service team! I had a relative visiting from out of town…read moreand their vehicle was losing power, jerking, and had multiple dash lights come on. Not only was Andy able to shift his schedule around to get their vehicle into the shop and diagnose the next morning he was able fix the problem the same day too so they could continue on with their trip! Very reasonable prices too! Several months prior they were able to fix my wife's vehicle correctly the first time which had previously been to two other shops for the same issue. Thanks Bulldog Auto!

Had their mobile mechanic come to our campsite yesterday to diagnose a fuel leak. He found the…read moreissue promptly, but sadly wasn't able to repair it. But he did help us get a plan to patch it to hopefully get home to order the part. On time, very friendly and knowledgeable. Even called to apologize for a delay when he was called to help their tow truck. Definitely recommend

Always responsive and reliable. I have a small fleet and I never have to worry about waiting around.read more

Rip off artists. I don't know how they sleep at night. I was only a few payments behind and they…read moretook my car... with ABSOLUTELY NO NOTICE OR WARNING while I was at work leaving me stranded.... and i HAD my payment on me! !!!! THEN WANTED TRIPLE THE AMOUNT owed to get it back. Thanks for screwing over a single mom of three.

Excellent! I've had several cars bought and traded up with Casey's. As long as you pay your…read morepayments they're always fair. The owner is an amazing guy who is always willing to do what he can to help in any situation. Thanks for always being amazing to me and my family. I read the other reviews and it sounds to me like something didn't go their way. It's called a "buy here, pay here" for a reason. It's places like this that help people out when everyone else refuses you. When you have poor credit, you can't expect to get approved for a new car at 0%. I've NEVER had an issue and have bought all my used cars there.