Denon is junk. I bought a top of the line AVR 3299W and its internet radio function bricked a few years later. Want internet radio? Fork over $4 per month. Marantz and Yamaha offered free work arounds, but not Denon. Their remotes are snowflakes. I have to order a new one after a few years of light work. Several buttons, including mute, no longer work. Changed batteries, but no luck. Simply cheap garbage. Avoid at all costs read more

Denon.com (originating from this address) is the worst online buying experience I've ever had. They do not answer phones after noon their time and tell you to email or leave a message. Problem is, they will not return your email or voicemail. You have to call them at 7am and sit on hold for up to 2 hours (not exaggerating) to get anything done. It then took a week just to get a mailing label for a return. I had to threaten them to get a refund after nearly a month of fighting them. They seem super shady to me, which is weird, Denon is a large name. Ridiculous, terrible service. I've never had worse and I shop online a lot. Avoid. If you don't fight, they will screw you! read more

Denon Electronics USA - Weird when you spend 500+ bucks and something doesn't work, that you'd expect a refund, right? I did everything correctly. - Electronics Near Me - Mahwah, New Jersey

I purchased a Denon Envaya Pocket bluetooth speaker in May 2021. It stopped working almost immediately. I finally was able to get someone at Denon support to send a new unit. It has lasted for just over one year. When I google 'Denon Envaya Pocket speaker won't turn on after fully charged' Denon instructs to turn the unit on first and then proceed to Press the Power button, the Bluetooth button, and the Call button simultaneously. How is this to be done when the unit will not turn on in the first place. I am just going to trash this unit. Stick with Bose. read more

i bought a brand new receiver from them hdmi ports went. 2 year warranty they said. For 3 weeks same run around they keep telling me 12-48 hours for a shipping label. 3 weeks no label the customer support keeps lying to me . please don't buy their products if you do you get nowhere!!!!!! read more

Customer service is useless....DO NOT BUY DENON products. they advertised on their web site- denon.com product with certain features, i bought it directly from them. it showed up and it turns out it does not have that. read more

We purchased the Denon AVR-X8500HA just a little over a year ago in June 2022, not a cheap piece of equipment price-wise. When it stopped functioning the first day of October 2023 we were quite surprised. After some assistance over the phone from Denon, it became clear the problem was too complicated to diagnose and fix ourselves so we delivered it to their headquarters. Within a week a tech person at the Denon office in Orange County determined some internal fault that would require a new unit. The company rep said we would receive it soon. Well here it is November 1st and we're still without our TV. Customer service says they don't know what the hold up is and have not been very helpful or attentive. Not happy with this product or the company. read more

Don't buy Denon products, there literally useless and are cheap. There warranty is a joke! Be warned, they own Marrantz also so I would go for another product. read more

If I could give zero I would. Do not trust this company. I purchased a product which was defective, the attempted repair was more than 30 days before determining it couldn't be fixed (because they could not keep up with the number of defective units they were having to repair, hmmmm....), the certified refurbished replacement didn't work. My ability to return the unit was voided by using the warranty and the company will not provide refund - in violation of federal law. Additionally the warranty identifies the warrantor as Denon Electronic (USA) at this address. Guess what - certified mail gets returned to sender because the company is no longer located here. This is a violation of federal warranty law (Magnuson-Moss) mandates identification of the warrantor and the address of that warrantor. This company - which may have been good at one point - is now a subsidiary owned by a company that does not care about the products they make and warranty. DO NOT TRUST THIS COMPANY. read more

Update: It took several e-mails, reaching out to several places on social media, and multiple phone calls, but I was able to finally get an answer from Denon...basically the product was faulty and has to be repaired. This of course comes at the cost of either paying to ship the receiver off or driving to Austin (no repair facility in my city other than Bjorns, and Bjorns only accepts such if you bought at that store, which I did not). Giving a second star back for the (limited) help received after multiple phone calls. read more

Non-exist customer service! Tried to contact them several times by email and by calling them. NO RESPONSE! No one answers my call, only asking to leave a message. Never got call back. I made an order during their sale. 3 weeks passed, all I have is a order confirmation mail. No shipping, no response, NOTHING! Will never buy Denon products again. read more

Terrible Customer Support... All the Denon AVR's (including the one I purchased S960H) are defective and will NOT work with game controllers (Playstation / Xbox etc.) Denon will send an adaptor SPK618 (but they don't know when???) to compensate for the problem. Customer support in Manila says that most of the Denon AVR's are defective except for the very high end $4K+ AVR. Corporate phone in NJ doesn't answer... So sad... I want my money back... read more

Spent 110 minutes on hold , Finally got to talk to someone, i gave her my order # to check on when it will ship , she put me on hold for another 30 minutes.I asked her if this was normal for wait times and she replied yes. So they admit their customer service is bad everyday. Hopefully the product I ordered works now! what a joke Dave read more

Bought the Bluetooth speaker that worked for 1 night. When called customer service, got on the phone with outsourced call center. Asked for replacement, received the shipping label, sent the faulty unit back. After that everything is no good - never received the replacement, called 4 or 5 times and updated the case ticket online, but no avail. Requested to refund the money, but haven't received it in one month. The conclusion: if you want the trouble and like frustration go with Denon! read more

Horrible customer service ever. I bought a Bluetooth speaker on denon.com, and that stopped working in less than two months. I sent an email for return; no response. I had to send that to NJ without their reply, but eventually, that was returned to my address. After that, all of a sudden, they replied to me. Are you kidding me? Like other reviewers, I say to other future Denon consumers. DO NOT EXPECT ANY SERVICE FROM THEM. ANY PURCHASE AT YOUR OWN RISK. read more

Don't buy a turntable from Denon. It will break down within a year and they'll do whatever it takes to weasel out of their warranty. The customer service was just awful. A lot of others to choose from. read more

I would say that Denon customer service is bad, but I actually have gotten to the point where I can reach them. Countless unanswered emails and hours spent on hold. Never have I been able to reach anyone. read more

I generally do not like to write a negative review but need to raise caution. Please do not ever buy a Denon product their customer service is rude unhelpful and they do not stand by their product. I bought a Denon receiver from HDvision works whom Denon acknowledges but says they are unauthorised dealers and therefore cannot repair my unit. My receiver failed within use of 5 times as it was a faulty unit. They sell their faulty units to unauthorised dealers and get away by saying that since u bought from an unauthorised dealer we cannot cover the warranty. Pls be aware. read more

Wow so I ordered a receiver directly from denon to replace an old unit that stopped working after 10yrs. Paid using a CC via a well established PayPal account going to well established address. I received confirmation then later received a shipping confirmation also could see that my card was charged payment went through no problem like always but then the next day a cancellation? Called to find out why? Nope they are not "aloud" to tell me? It was still in stock. I'd receive a refund 5-7 biz days. The supervisor said if I tried to order again it would be cancelled and then said order it on Amazon or something? Apparently they don't want to sell anything. read more

I have been dealing with customer service reps for about three years in an effort to get my Denon AVR-X1400H receiver to send music to my living room speakers, utilizing Amazon Alexa. At times it has work, but not for the last several months. I recently received emails from customer service explaining how to re-install "firmware." After spending about 20 minutes on the firmware installation and another 30 minutes "updating firmware," it became apparent I then had to go through the entire setup procedure again. It didn't work for me and my receiver is now unable to send any sound to my speakers, other than local radio broadcasts. I was contacted by "Paul" yesterday (11/11/21) while I was away from home. He promised to call me back around 4:00 p.m. (ET) to walk me through everything. He called back at 7:30 p.m. and apparently didn't have time to deal with the problem at that time. He promised to call me back today (11/12/21) at 12:00 noon. No call back as of 3:00 p.m. today. My Denon receiver, though connected to my home Wi-Fi network, is presently not able to send any audio to my surround sound speakers from streaming TV providers, HEOS, Alexa or anything else -- other than local radio broadcasts! read more

Very terrible customer service. On hold for over an hour and and the lady on the phone was rude, rude, rude!! What better way is there to decrease the customer's numbers. Rude again! Be rude to your customer's and surely, surely the Denon customer team will win in driving away customer's. Good job Denon team. During the meetings, is it not part of Denon to discuss on how to make better customer relationships?? Well I do surely hope that'll change because all it is going to do is make someone else purchase elsewhere. The lady hung up. BTW, I was calm and was not yelling as that is not part of who I am. She seemed as if she could not handle the job due to her tone in her voice. She would ramble on and not let me say what I wanted to say. I knew for sure she could hear me. Playing dumb isn't cool. read more

I've had their AVR-X 2400h for less than a year, Since July 9th 2019 to be exact, and its pretty much dead, turns on and then off, even with everything disconnected in the back. What a time for this thing to go out, during this COVID isolation ponzi scheme, couldn't have happened any other way; I digress. Upon calling and speaking to a customer disservice agent; their overall attitude is get bent, nearest authorized disservice center is over 200 miles away, and they're sorry there's nothing they can do for me. Second call, I requested for a manager to call back, no problem, call back time is 24/48 hours, in which weeks go by and, like I knew it, no one even bothers with you. 3rd call, Question: where is my manager call back? Answer: Who are you sir, we have no record of you, please hold, an hour goes by. 4th Call Back, "You have to deliver it to an authorized repair center, that's over 200 miles away", which, I already know to myself, is closed for COVID, but I call them anyway, and low and behold, they're closed, just like I told the first trollin customer disservice agent 3 weeks ago. 5th Call back, and 3rd manager request, "Sorry sir, but you have to wait 24/48 hours for a manager call back". But, I've waited nearly a month for a manager call back at this point. As a last ditch effort, I filed a claim with the better business bureau, and I'm currently looking at small claims courts website. Assuming, these are even legitimate things after the shirts and ties willfully collapse the economy for shits and gigs. Its look'n grim folks, at this point, since Denon has apparently acquired all of its competitors and is now doing business as "Unscrupulous Shysters Inc", you might as well learn how to build your own. So here I am, look'n at probably electrocuting myself to death, or likely burning my house down before the banks take it and resell it for record profits; I'm gonna try to build one of these damn things from the printed circuit board. Wish me luck, both with Denon's strict non compete, "Get stuffed, there's no one else but us" policy -- and my new found ambition as an amateur electrical engineer. RIP read more

Was given a coupon code for registering a Denon Receiver. Had to wait months to use the code to place an order for speakers, since they were out of stock. Finally placed the order, 2 days later, my order is cancelled with no explanation. I called Customer Service and was told, they cannot tell my why the automated system cancelled my order, and that the system will not let me replace the order, since I have been cancelled by their system. I reviewed my order and everything was entered correctly, Address, CC Information, and so on. They will not take an order over the phone. My coupon code won't work on their Amazon page. One of the two employees I spoke to was extremely sarcastic in nature. AVOID DENON!!!! read more

Once you buy a product YOU ARE ON YOUR OWN 100% You can only take products to the nearest repair center to get warrantee repairs and mine was an hours drive. They do not pay to ship or reimburse for travel. There are several complaints about repair times and I am going on two months. As far as customer service goes I took out a claim 04-JUN-2021 and did not get contacted or get un-satisfactory resolution until 30-JUL. When I did reach out in late July I has to provide all the details over again even though I gave them the claim number from June (issue, model#, serial #, etc) They would not connect me with a supervisor, going as far as to refuse to tell me his name. I had to wait to get a blunt FU e-mail from him saying tough s%&t deal with it. I had to take my receiver an hour away at my expense, the problem was confirmed, and two months later I still don't have a receiver. Communication is desperation on my side and crickets from their side. DO NOT BUY DENON, if there is an issue you are on your own with a company that just doesn't care about you. Look into this further yourself, DO NOT BUY DENON!! BBB, not accredited Yelp (1.5 out of 5) Pissed Consumer.com (2.0 out of 5) Customerservicescoreboard.com (30.88 out of 200) All have VERY similar complaints yet DENON does nothing to fix that. THEY JUST DON'T CARE!!! read more

NON EXISTENT customer service. I have had the worst experience dealing with a return. Have spent hours (not exaggerating) dealing with a simple return. And after all is said and done, I still have not received my refund. Please save yourself the trouble and purchase from somewhere else. read more

Terrible customer service. First their voip phone system echoes back every thing you say. The rep acknowledged that it was their phone system. Two I explained my issue. Instead of working to solve my problem he starts gas lighting me on how computers put out sound from a sound cards 1/8 inch phone jack. I explain that there is no special format after sound card decodes it. It's an analogue signal. Long story short I end up solving the problem myself. It also doesn't sound good when your on a call with support and you can hear a manager yelling lets get these people moved off the phones. Overall I like their AV receiver. The customer support is reprehensible. End result This will be the first and last of their products I will buy. read more

Just got a Denon AVRS750H receiver and needed some help getting audio from my DirecTV box to the Zone 2 speakers. Denon customer service is NON-EXISTANT. I have now been on line waiting for customer "service" for over 45 minutes and have gotten the "we appreciate your patience, all calls are answered in the order received" until I am about to take the darn receiver back. Why can't these "help" lines tell you where in the queue you stand so you don't have to wait on line for eons. If you are looking for a receiver and expect decent customer service, go elsewhere! read more

Ordered from their online store after they stated orders ship out within one business day and should arrive in 3-7 days via free shipping. The email included a link to check status and tracking but it provides no additional data. Tried calling the company and hold over 45 minutes on 2 occasions before giving up. On one call, I was given the option of getting a callback but the feature did not appear to be functioning properly. It is shocking how poor some companies are with their customer service. Unfortunately, I did not do my due diligence before choosing to work with this company. Other potential buyers beware. I would love to cancel the transaction but impossible to reach the company. read more

Denon Customer Service is terrible .They have cut their hours to almost nothing and the hold times are over an hour ...Update .. After 1 hour and 17 minutes a voice recording comes on to tell you that the hold times are longer than normal and call back later . You are then cut off . End of story. I will never buy another Denon product. If you do, know you are pretty much on your own. Sad what's become of a once great company... read more

Horrible, horrible customer service. I bought a turntable from them last year from Turntable Lab. The lid broke as soon my boyfriend took it out of its packaging. This caused the needle to constantly need to be recalibrated. Eventually, we got tired of doing this and tried to send it in to get it repaired. While packing it up, the serial number was partially removed with a strip of tape. Even though I provided Denon with a receipt from Turntable Lab, I went through an interminable back and forth with them about it. First they claimed Turntable Lab wasn't an "authorized dealer" (even though it's listed on their site), and then made a series of asinine requests that revealed they weren't really reading anything I sent them. Rather than just understanding that accidents happen--you know, a normal human response--they just kept saying the unit wasn't under warranty. I'm going to take money they expected me to spend on an "assessment fee" and their inferior parts and spend it on a different turntable. I normally hate throwing something that could be repaired in the trash, but this time I'm doing it with pleasure. Denon is the worst. read more

Will never buy another Denon product! Bought a new TV and hooked it up to my receiver and my receiver said not compatible with your TV. Called and spoke with a rude girl that said just you need to buy a new receiver! I asked if her systems were inferior? And she said you can't update your system so you would have to buy a new one! I will but there will be no more Denon products in my house! read more

Won't answer the phone. I shipped the unit back and no refund. Told the same thing over and over when I actually DO get someone to talk with. Emails left unanswered. Never going back again read more

Worst customer service experience ever. You stay on hold for more than 1hr on several occasions that I have called them. They don't respond to your email either. I will never buy any of their products even if they are on sale at throw away price. Once you get to speak with someone, they will still not provide a solution to your order, even cancelling an order you don't get any response. read more

The Denon reputation is suffering from their incompetent customer service. I called to inquire about two of their new mini hifi systems and the rep didn't have a clue about either one. I asked to speak with their marketing and sales department and he told me they didn't have one! What? Oddly, Denon has both of these systems on their website, but neither is available for purchase on the Denon site or any credible dealer like B&H Photo. I know that D+M Group (Denon & Marantz) was bought out by Sound United in 2017. I fear that they have abandoned these brands, at least in the U.S. read more

I have sent no less than 30 emails and multiple phone calls (on hold for hours) trying to contact anybody at Denon. I purchased the AVR-S750H receiver at their company store and upon arrival found that it was reconditioned. After that anger subsided, I spent hours trying to follow their on line help to connect to my TV with no success. I even printed their 268 page manual since no instruction was included. Tried calling multiple time but I could never get through save one time, and then he dropped the call. I just want to return this receiver and get my money back, which they promised in their 60 day guaranteed warranty. I got it just before Christmas 2020 as a family gift to enjoy surround sound movies with the family and here it is the first week of February 2021 and still no response. I have never experienced such terrible customer service from any on-line or in store company. I will continue writing an email every day to get my money back but I will never ever deal with this company again. They are the worst. I hope this review will save the pain from anyone considering dealing with this company. read more

Denon Customer service is the best I have experienced. I have a Denon AVR which is at least 5 years old. Have called about three times for tech support. The call is answered quickly by a native English speaker and the reps understand their products and for me provided easy solutions. One issue stumped the rep and he promised to escalate and have someone call ME back. Chris did, with an easy fix. No fees, callbacks and support to older products. The best customer service I have encountered and their products are very good! Highly recommend Denon. read more

I bought one of their receivers and it was the least expensive option at the store that met my needs. I was a little dubious but figuring that I had such terrible product support in the past from major brands like Samsung and Sony, I fugured I didn't have much to lose going with a cheaper option. Never having had a complex sound system juggling multiple devices before I was a bit lost but their customer service was super helpful and friendly and I was settled in in no time. I've owned the device for a year now and I couldnt have asked for better so this is one gamble that paid off. read more

I have a AVRS700W receiver that will not play Pandora because Denon has not updated the firmware in months. Very disappointed, would not buy again read more