Making an appt was easy and it's easy to get to. Really close to the train. Came with my mom for her to have a tooth pulled and the staff here were nice and professional. We had a very early appt and waited about 45 mins before being called in but many were upset esp Those that didn't have a seat. They treated my mom Kindly and gave instructions on how to recover. Def would come back here if necessary read more

The front desk is both discourteous and unpleasant while exhibiting a total lack of professionalism. The reception area is without Heat and be prepared to wait for over an hour, even if you arrive early. Avoid this experience and take your teeth and time elsewhere. The dentist once informed of the terrible treatment showed no concern and that 2.5 average rating is generous and sure to decline! Please go into snow removal read more

I agree with Ashley ,!I had both top row wisdom Teeth to remove. Smooth process Will recommend anyone to make a morning appointment read more

I was referred here by my general dentist for specialized care. This office provides services that general practices are not able to, but it is always very busy. The wait times can be extremely long, even with early morning appointments. I have been here a few times, and each time I was seen a few hours later than scheduled. read more

Waited more than 3 hours to get treated. Then never sent my prescription to my pharmacy. Had to pay out of pocket.

I had needed my wisdom teeth to come out ASAP bc it was hurting and my mouth is too small to hold those extra teeth. I called and was easily able to make an appointment to come in. I just needed my insurance card and ID. They had me fill in paperwork and i was quickly called to do an X-ray and then to the room for my extraction. They put me to sleep and in 10 mins i was waking up in another chair ready to be picked up. It didn't hurt and i got 2 top taken out. I was given ibuprofen for the pain. I'm on day 3 and I'm eating solid foods, no bleeding, fast healing, and very little to no pain! My only downfall. They didn't let me keep my wisdom teeth when i have collected all my teeth all my life. I don't understand how that's a biohazard when it's mine. Kids do tooth fairy all the time.!!! read more

My friend was there early and on time for a dental appointment made previously. But after waiting 4 hours (FOUR HOURS!), had to leave. The place was overcrowded. My friend nevertheless, was charged money as soon as getting there. My friend asked to have the money returned but they said it would be sent the next day. However, more than a week has passed and nothing. Though my friend keeps calling they still do not return the money. Again the place was overcrowded and everyone was complaining they ha to wait toooo long. And everyone also complained that they arrived on time, yet no service after hours of waiting... My friend does not recommend this place to anyone... read more

Who ever rated this place "exelente!" Probably they are related to this place, or a relative working for this place. Because there nothing about good about this business. Very unprofessional front desk, bad scheduling, loooooong waiting because there is no scheduling, unreachable management, so if there is most talented surgeons inside? Don't think so.. read more

DISHONEST SCAMMERS - WILL CHARGE YOUR INSURANCE BEHIND YOUR BACK!! I was on hold for way more than an hour just to get an appointment, I made sure to ask over the phone if they would provide the service I needed and take my insurance, they said they would. Drove from Brooklyn all the way to the Bronx just for them to completely go back on their word on the day of. No apologies! Very RUDE. And it gets WORSE!!!! First thing they tried to do is shove you in for x-rays before they even ask you what you need. I was glad I asked questions before that, and found out they do not take insurance for what I needed. I chose to communicate that I was upset they wasted my time. I walked out having had no service provided. Months later, I find out they not only charged for a consultation fee, but also had the audacity to LIE & charge my insurance for a complete set of comprehensive X-Rays. I am still battling the insurance company. BEWARE!!! Doctor was awful! Administrative staff looked miserable and was resigned to do people dirty. This place is a stain on humanity. Should be SHUT DOWN! I have followed up with a complaint to the Better Business Bureau. Just look at all these bad reviews, I would encourage others to do the same. read more

Don't waste your time. I've had multiply encounters with the Asian Lady who works as Dental Surgeon here. I was here on a Sunday for a simple tooth extraction and it turned into an old ass lady being unprofessional. Ended up leaving with a referral. She went by a 2/3 week old X Ray. Attempted to talk me into being sedated than walking " Myself " home. Fuckin' cute. The female Staff here reeks of judgement. Only one, who took my insurance information, was professional. The rest, just stared and snickered while I and them never broke eye-contact. I really hate this place and it's staff. Do yourself a favor and just go to Monti by Jacobi because that's where they'll send you if you try to push back. What we've learned today. The Passive-Aggressive Asian Lady - Stay away from her. Front of Staff just stare and turn to there co-workers to make a comment and will stare back. Hate these sows. If you have been through the ringer with this lady, call and file complaints cause that's what I'm going to be doing. There's another Dude there, whose equally but not as bad. It's like these guys manage to hire the Dentist nobody else wants to employ and it shows. read more

ZERO STARS ZERO. Terrible, terrible place. This was awful and is obviously just a mill charge insurance companies and make money. I setup appointment as I needed an oral dental surgeon, not an emergency, but something I'm something impacting a medical issue. Nobody could answer my question about if their dentists could do the procedure. That's it, nobody can answer? LoL, I trusted anyway as I was desperate for help. Their response over and over was, "you need to be evaluated." Understood, but for example if you don't do dental cleanings, you need to tell me before I travel 1.5 hours to you and then get evaluated (essentially take X-rays and do as many treatments they can get paid for) and tell 'em we can't help you. Front desk staff repeated this; "you need to be evaluated." NO, do you extract wisdom teeth? Yes. Do you do eye surgery? NO. These awful people are helping needy people. Awful service people more interested in their Starbucks than customers, no seats to sit in and no surfaces to fill out paperwork, waiting area small and people were waiting outside in rain, all while needing help. Amazing that thsi place is even in business anymore. BUYER BEWARE, DO NOT EXPECT GOOD SERVICE. read more

I read all the reviews before my first Appointment and I began to feel worry about going . However, I will give them 5 starts every one treated me very well there and I am very happy with the procedure done. Dr. Hang is amazing I will be coming back soon !!! The doctor's assistant is also very sweat too I wish I could remember her name. read more

Excelente!!!! Very helpful personal and and a very professional and outstanding dentist.

I had an infection in my gums. I was in terrible pain and my face was swollen. The waiting time was good. Like 45 min-one hour. However once the dentist came into the room, he didn't even say "hello"or Where does it hurt?. He said nothing. He immediately started looking for veins for sedation. He tried 5 different places but wasn't really trying. He was going so fast, he was poking and not taking time to look for a vein. I could have told him how but he wasn't listening to me., gave up on sedation, Stuck some things in my mouth to keep it open, they looked dirty. Cut my infected gum open, told the nurse "See the pus? while I'm screaming. Then he tells the nurse "Close the door" I was screaming in agony.. He stuffed gauze in my mouth & left. If you get Dr. E. Brecher, RUN......!!!!!. I'm going to Hutchinson Metro Dentist at 1200 vWaters Pl. I hearrd they are great. NJ read more

This place is unsanitary. The dental assistant and receptionist are unprofessional and mean. I would not bring my dog to this place. Dr. Titelman did not say anything to me after my mom's oral surgery. The dental assistant rushed us out and slammed the door. They should not be in business. read more

My review is for 1241 Castle Hill Ave, in the Bronx. I don't know what facilities the other 33 reviewers (to date as it is now September 9th, 2024) were speaking of but, it almost put me off from going. I went to the Castle Hill office in 2019 and, it was clean, staff was great and the surgeon who performed the procedure I needed done in 2019 (extraction of a root that was left over after an irreplaceable crown broke off) did the job quickly and efficiently. I was in the same situation THIS time as well and needed an oral surgeon to remove yet another root left over after the crown broke off. So, I took the chance going even though the reviews painted a different picture of the place because, my root was now inflamed. And, I found the same conditions there as in 2019. The place was clean, the staff was great and the surgeon (a different one this time who was very pleasant and took the time with me) who performed the extraction of my inflamed root did the job quickly and efficiently. read more

Came in as a walk in, not the worst experience but definitely not the best. The doctor was a little rough with the needle for anesthesia and from the feel of the inside of my cheek, he was probably rough removing my molar and wisdom tooth as well. Recovery is going well, I'm still a little sore almost a week later but I feel like I should be fine by next week. The facility is super clean and high tech (the stand up, 360 degree x-ray was cool) and I recommend anyone afraid of tooth extractions should consider coming here. read more

I had 2 teeth extracted here by a young oral surgeon who was rushing to finish my extractions because he was going on a trip to Mexico that day. Despite telling him that I work for a dentist, he mutilated the area of extraction of my front upper tooth. Cut the gum from top to bottom to speed up the extraction. Sutures were done at the speed of light and in a careless manner. The soft tissue area was left in a state that I needed a graft in order to have enough hold for a flexi partial denture as a temporary replacement. I should have ran out of there when I saw how an old lady had been treated. Stay away from this place. read more

They're horrible here. All the female in the burgundy are rude in a passive aggressive way. Dont have an attitude and then put "love" after everything. If you dont like your job you should quit. The only two people that were actually pleasant was the surgeon and the women helping him during the tooth extraction. Oh wanna hear the best part ?! I was awake the entire procedure. Knew everything and was crying the entire time. Anesthesia my ass. Wanna know why it didn't work? Because my IV infiltrated! I did appreciate the assistant and surgeon making sure I was okay and talking to me the entire time. The surgeon is actually a very pleasant person. No one explains after care, you're handed a piece of paper when you leave. Medications were never sent to the pharmacy and expect to be in pain after because according to the women in burgundy ibuprofen is all you're getting (didn't know they were the ones prescribing) Worse dentist office ever. When i called to tell them i was in excruciating pain even after taking ibuprofen (I had at home) they said " oh thats expected" . Just ghetto. read more

Today is September 29th, 2022, and I just left the office at 9:30 am. I can't speak for anyone else, but this was the best dental office I've ever experienced! I had a real bad problem with a Wisdom tooth that had grew the wrong way, causing so much pain. The Dentist showed me all this on the ex-ray before he performed, telling me all the risk involved. The procedure was quick, difficult but minimal pain because he was very good! everyone who worked at the office was kind and professional. I would highly recommend them despite what you read from others! read more

Damn this place is so slow to see their patients, Looks like there is one dental surgeon here Appt was for 9:00 and it's already Noon This place sucks ass!!! Avoid this place at all costs read more

Honestly, I'm TERRIFIED of dentist not that i've ever had an bad experience but just the process of it makes me cringe. I went today to get my wisdom top tooth removed, and they were all very friendly and professional. They made sure I felt comfortable and asked if I wanted general anesthesia but since it was one tooth I just did the local anesthesia in the mouth, Dr. Wilson and his assistant assured me I don't feel any pain just pressure which I did feel a lot of pressure but by the time I felt too much it was done and over with. I had an appt @ 10 arrived by 9:20 am filled out all my papers and left by 11:30 honestly I was amazed at how many patients they had and how quick they were walking out and of course there's a wait but its like that EVERYWHERE. I suggest people to come early, make an appt and have PATIENCE. Great place ! Thank you read more

Dental Oral Surgery - I was about my tool taken out ! I was so scared but is was out of within minutes - Oral Surgeons Near Me - East Bronx, New York

2 years ago this office extracted 2 of my then 86 y/o mother's bottom teeth, one of which was broken, and she was ok. The pain killers worked during the extractions and after and all was well. This morning she went in for ONE extraction, also on a bottom tooth, and it was a disaster. There was one employee there when we arrived and everyone kept arriving in dribs and drabs while the waiting room filled up. Once we got called in, they took no xrays, looking at some that came from either the referring dentist or from her visit 2 years ago. I never found out. Now 88, mom's no stranger to dental work and she's a tough lady, but this tooth pulling made her scream and cry. And as per usual with seniors, the staff tried to gaslight her with, "oh, we gave you meds, you just don't remember" and "its just that at her age we can't (fill in the blank: give more meds, find your veins, manage your pain, etc.)." Not once prior to the procedure did they say to her what they said afterward: this might hurt because lower teeth hurt more, the tooth was broken, it was infected (tho not according to the referring dentist)... even though all 3 factors were true 2 years ago when she was there for 2 teeth. Well, it's now 5 hours later. And not only was she yelling and crying from the pain during, but it was only later in the car that she finally started to feel numb from the injection. And she's still in pain now. I just don't get why these surgeons don't take the time to deal with pain. Ugh. Never again here. read more

WARNING/TIP: DO NOT SEE "DR" ANDREW MARON AKA THE BUTCHER. He was supposed to extract FOUR wisdom teeth. The procedure went fairly well but a few days later I noticed something weird. The MOLAR THAT I USE AND NEED TO EAT WAS CUT WITHOUT MY CONSENT. He most likely did this so that I would have to remove the whole thing and pay him for a dental implant. He is just all about the money and not for the patient's welfare. He talked me into getting all four wisdom teeth removed although they were completely asymptomatic. Google his name and you'll find that he has an open court order against him in the state of New Jersey. I guess he had to move down to the ghetto to pawn off his subpar dental skills to people who do not know any better. You'll find reviews from his victims in NJ about his work. You have been warned. http://www.njconsumeraffairs.gov/Actions/20150921_22DI01835900.pdf read more

This place is TERRIBLE. To start off, they take FOREVER to answer the phone and put you on hold before you can say anything (minimum wait of 10min, almost always). My boyfriend had an appointment on a Monday & couldn't find him on the schedule for that day. Then they tell him to go in the following day at 2pm just to wait for 4 hours to eventually tell him they can't perform the job he needed. This place is such a waste of time, they're lazy, sloppy & unorganized. Never again. read more

THIS PLACE DESERVES ZERO STARS!!!! This place is the worst..had an 8am appointment arrived in time at 9:40 am Im called for x-rays, then told go back to waiting room & wait to be called again. Now after 1 hour and 40minutes I feel I've waited long enough. At 9:45 Im told that my procedure is going to need prior authorization, Excuse me, why wasn't this done when I called to make the appointment & gave all of my information a week & half ago. But if course nobody had an answer for me. At this point I'm furious so I leave. Here's the best part after getting ABSOLUTELY nothing done & leaving, I get exactly 1 block from the office & these imbeciles call me & say we're calling because you had an appointment here at 8 am. ARE YOU F$#!&€G KIDDING ME, BIH I JUST SAT IN THAT BOGUS OFFICE FOR OVER 90 MINUTES. EVERYTHING ABOUT VISIT SUCKED!!!!! DO NOT I REPEAT DO NOT GO TO THIS OFFICE , NOT UNLESS YOU LIKE UNPROFESSIONALISM, RATCHETT RECEPTIONIST & HAVE LOTS OF TIME WASTE. read more

I came here a week ago for a walk-in on a Saturday, Doors open around 7:00AM but we couldn't go in until 7:15 AM, and I got there around 6:40 AM and I saw people standing outside so I just made the line and I was like the 2nd person. Therefore, I recommend going early because there's usually a line and walk-ins end at 7:30 AM sharp. Anyways, I was seen around 8:50 ish and I was told that I had an impacted wisdom tooth. Dr. Selznick said I had to get my bottom wisdom teeth extracted,but he also said I would have to come back to get the other 2 extracted,unless I got all 4 teeth extracted at once. I was a little nervous but he was so reassuring and he said something like "if you were my daughter I'd say get them all out at once" and that just made me feel comfortable so I did it! Next thing you know he put the local anesthesia and I remember talking and blinking my eyes and the next thing you know I'm ALL DONE. I just sat there in shock because I couldn't believe he took out 4 teeth in like a matter of minutes! I did not feel any pain, just discomfort from the swelling but that's why I can't stress it enough to ICE!!! And take the pain killers AS NEEDED. The only thing I didn't like was that after the surgery was done I just got a piece of paper with Do's and Do Nots. I'm the type of person always asking questions and I get super paranoid. But, I called the number on the paper so many times with questions lol. Anyways, today I went in for a follow up and everything is great, I'm in no pain and I'm healing perfectly fine! That's why I decided to write this review because I am so impressed with Dr.Selznick work! Clearly he knows what he is doing and he's good at it! Thank you so much! Tips: -Ice as soon as you get home and do it often to reduce swelling -If bleeding doesn't stop after several hours, place a saturated black tea bag on your extraction site and the bleeding should stop (it worked for me- look it up on google) -be gentle when you brush your teeth; do not spit, just let the water or spit come down. Spitting may lead to the dislodging of the blood clot which may cause dry socket (OUCH) -MAINTAIN your mouth clean! Do salt water washes and avoid crunchy/sticky food! - Also, eat soft foods for like a week, avoid soda or using straws and DRINK WATER!! (Hydration is key). read more

I was charged an hours worth of anesthesia at $50 per 15 minutes, I was only under for 15 minutes. they are now telling me I have to put a claim in with my insurance company for a refund, no guarantees I will get one, I paid out of pocket. The after care was poor, they treated me fairly well before surgery, after it was like ok, we have your money already. They rushed me out of the recovery chair and asked if I was ready to go, not concerned if someone was there to pick me up. read more

The worst service I've ever seen! I made an appointing for my son in two weeks and indicated his date of birth (12 years old). On that day I myself had to call and clarify about the visit. It turned out that we were moved from 10:30 to 12:00 without notifying us in advance. When we arrived at the reception we were told that the doctor does not accept patients under 15 !!!!! How is this even possible !!!! I do not advise you to contact them for services, otherwise you will lose your time and nerves !!!! read more

The one girl in the front is rude. They try to be professional but they are not. They give you appointments and have the nerve to tell you if you are late you have a 15 min grace period. However you wait more than 2 hours. Had a 9am appointment. I got here 15 mins prior to my appointment for any paperwork that needed to be signed. Wasn't registered until an hour later. It's 11am they only thing that has been done has been X-rays. The X-ray girl, is pregnant & had an attitude. That should say enough. I would steer clear from this place. They double and triple book. I asked to be called prior to being seen to be advised about co pays-deductibles, I never received a phone call. They stated they called but they got a google voicemail at the end of it ringing. Smh. This place needs to get it together. I asked for a receipt they told me I would have to request it and have it mailed to me. Like ummmmm ok. The dr and the assistant helping the dr was the only great thing about this place. read more

Here at 9:15am for a 9:30 appointment. It's 2:15pm and she still hadn't been seen!!! Front desk girls are uninformative and have no regard to patient care!!! This place is the true picture of unprofessionalism!!! STAY AWAY read more

Castle Hill Dental Oral Surgery at 1241 White Plains Rd Bronx, NY 10462 front desk staff was absolutely horrible. My 80 year old sister was recommended there by her dentist from Stevenson Family Health Center Dental Dept. in July 2020. She was treated with such cold indifference and in a unprofessional matter, I had to notify the public beware of using this facility. She was told this facility would do the gum surgery to correct a problem area needed before her dentures could be placed in. 1st visit was a consultation, x-rays taken and she was told her insurance would be contacted and once approved they can move forward. Everything went down hill from here. She followed-up with front desk a week later after not hearing from them and was told it would take 6-8 weeks before they get the a claim back which was incorrect and unacceptable since she was to return to Stevenson for dentures. This was to be just a correction on her gum so she can have her dentures fit properly. She has been trying to get dentures since 2019. The staff offered no assistance to expedite or follow-up with her insurance company to help settle this matter after keeping her on hold for 1 hour. My sister called her insurance company and was told it does NOT take 6-8 weeks for this kind of approval and the Dental Oral Surgeon Office would be sent the recommendation by the end of the week. She followed-up a week later since she NEVER heard from Dental Office on Castle Hill and was told the approval was received and she was given an appointment for 8/4/2020 . On 8/4/20 she went in for her gum corrective surgery and was told the Insurance claim was denied. When I arrived approximately 15 minutes after her, I found my 80 year old sister standing at door, agitated, confused, and disappointed. My sister was given no explanation or apology for not being contacted of this information and the cancellation of her surgery. Also she explained to me that she was told by female front staff personal why was she still in facility, her insurance claim was denied she would not be attended by their facility. She explained she was waiting for her relative to arrive. On 8/4/2020 NYC was under tropical storm alert watch due hurricane Isaias. How insensitive, unprofessional and inhumane to treat anyone in this manner especially an elderly 80 year old woman who came to your facility for help. The staff failed to appropriately keep her informed and kept giving misinformation about her claim that inconvenienced the patient. I would NOT RECOMMEND any one to Castle Hill Dental Surgery at 1241 Castle Hill Ave. Bronx, NY. 10462. read more

The issue occurred today 12/26/21. I had a scheduled appointment for a tooth extraction. Because we are in COVID times, I was wearing my face mask and a new pair of latex gloves (for safety). I was called to the back to be seen, when the Dr. Rosenstock, Oral Surgeon took issue with my gloves. He stated that he was to be the only person wearing gloves because he is the Doctor. Further stating that the gloves carry bacteria. I explained that the gloves were brand new but removed them anyway. I expressed that I was trying to protect myself against COVID. The Dr. Rosenstock towered over me and stared me down. His eyes were bugged out and his pupils were dilated. His behavior was weird and unprofessional. If I have to make a judgement; I would say that he was high. At that point, the dentist refused to treat me. When I questioned what was the problem; the staffed proceeded to call 911. When the police arrived, the oral surgeon stated that he would not treat me because of my gloves. The officers were in disbelief about the gloves. One of the officer expressed to me that I should find some place else because something was off with the doctor. After waiting 2 weeks for my appointment, ultimately, I was left without treatment and in a great deal of pain. This Doctor should not be treating patients. He does not like to be questioned, he lacks good communications skills, and overall unprofessional. read more

Super poor customer service! It is extremely hard to get in contact with a direct location as you have to call one number and have them transfer you. On multiple occasions you will be placed on hold for over 10 mins to only be hung up on and have to try numerous times before getting put through. Appointments must be made at least a month in advance and if you go as a walk-in expect to be there by 5:30 am to make the cut when doors open at 7:30 am as they only accept a small amount of walk-ins. The dentists that work here are awesome and helpful but the receptionist and assistants are not. Once your procedure is completed they only give you a piece of paper with minimal instructions so you pretty much spend all of your time doing your own research on how to heal. Expect to be here all day and super annoyed. If given the option to extract all of your teeth in one shot do so, so you can avoid visiting this place again. read more

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Horrible. Small wait area.The dentist was late. The staff there is horrible not friendly or helpful at all. It took everything in me not to go off on one of them in the office........One lady who works here was dumping implements in the sink, which is in the same area as the rest/wait area and every time she dumped she would startle the shit out of my son who was trying to recover from the anesthesia. I am not sure who does the hiring here but I can definitely say that I will NEVER bring my son here again. They won't even mail me a doctors note. Find another place because this one is a true dump!!!!!!!! read more

THE WORST staff and oral surgeon (a short white guy)!!! They called me numerous times leading up to my appointment and the day off. No one had the same or accurate information as to what my experience would be the day of. They refused to give me prices until I was in the office, which now I know why. They told me I would not have to pay for an x-Ray since I already had one from my general dentist. They charged me $80 for an x-Ray + $100s for all sorts of fees. The oral surgeon, this short white guy (never gave me his name) didn't even go over the x-Ray with me. The whole office including the oral surgeon were ONLY concerned about me paying. No one went over what I should do after the surgery, a follow-up appointment was not made and no one has called to check on my healing progress after a week of my surgery. The oral surgeon and staff members told me repeatedly that he had to leave, I could reschedule. HORRIBLE people and definitely not the nicest oral surgeon. There was no integrity. read more

I had an extraction for 2 wisdom teeth and 1 broken tooth on August 10, 2019. I got there earlier than my appointment time, a few people were inside waiting. It gave me enough time to filll out the documents and then waited maybe about an hour to be seen. The employees were nice and efficient. (I went in there patient, because i knew clearly one doctor and four rooms for 4 patients will take some time for him to finish them all). My appointment was 1030 a.m. went in at 1140. The doctor was super full of life, explained which tooth was going to be easy and which one was going to be difficult. He gave me my anesthesia, counted maybe 4 seconds and i was out. Woke up and was given gauzes and a little instruction note. I do wish the doctor or one of the employees gave me or my husband a better description on what to do not to do, but its ok thats why we have smart phones ! The only trouble for me was the medication part, i have had 3 surgeries in my life ( one for my other two wisdom teeth) and i was given pain medication not something i can get over the counter. Motrin (Ibuprofen) and mixing it with Tyneol extra strength does not work for a 3 teeth removal surgery and a little bone shaving and me having to work talking to clients everyday after the procedure. read more

The place is very clean, neat. They even open on Sundays. The staff is awesome. The surgeon friendly and made me feel at ease. She was also quick and efficient. I highly recommend this facility to anybody. Great job everyone. read more

It wasn't so bad, when in as a walk in got there at 7 am was seeing at 10 am left at 11 am. Got two molars extracted was sedated. The Dr. was nice. read more

Service was mediocre. Appointment for a wisdom tooth extraction was at 9, i arrived and was asked to come back at 11. The procedure went smoothly, and the doctor even called me the next day to see how i was doing. The X-ray technician was wearing flip flops & scrubs, not very professional. read more