I have been coming here for years. The staff is amazing. Patti is a great hygienist. Dr. Massey is a wonderful dentist. He explains what he will be doing and says to let him know if anything hurts. I would recommend dental practice of San Bernardino to one and all. They are not out to gouge you. Great job Dr. Massey and all of your staff. Keep doing what you're doing. Bravo read more

The doctor and the office staff manager are horrible They like to drug children and not render services . The office staff time management is completely horrible and all they're worried about is taking your money and billing you for extra services it is beyond filthy in main lobby and in the child's waiting room with carpet that's been in the facility since opening. DO NOT BRING YOUR BUSINESS HERE. MARY IS A HORRIBLE OFFICE MANAGER also overbooking / double booking the staff with no disregard to them. Dr Massi focus on your business and staffing and you wouldn't have half the issues your business has. Clean your facility like you clean your BMW parked outside. Tasteless individual. read more

My kids been coming here for dentist for three years and I love their customer service. I love the way they take care of my kids and I love the care they provide. Everybody is very friendly. My kids are very scared of the dentist but over here they make you feel good about coming to see the dentist highly recommend them. read more

Dental Practice - Orthodontists Near Me - San Bernardino, California

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I love this office, dr Massey is amazing and the office staff is wonderful. From appointments to billing issues the staff is very well versed and knowledgeable in all aspects. My hygienist ( Agnes) is so gentle and aware of my discomfort ( which I've never experienced) everyone from the office staff, dental techs, hygienist and Dr Massey has been wonderful. read more

Fantastic service everything. Talks with the kids and puts them at ease. The aides are great as well. Communication is definitely an A+. We've been coming here for 10 plus years now and 1 cavity out of 2 children. I'll take that! read more

I love the staff, they are professional and personnel. Doctor massey is spot on. And they're a great team.

I've been going there for the past 20 something years! Staff is amazing, I look forward to Getting my teeth cleaned by Agnes who is so gentle. She is amazing! I live in Texas and I go there when I'm out here visiting family.. read more

Do not take your kids here they are horrible at communicating and try to upsell you on anything. They don't tell you anything is for sure they sell you on what could and what ifs. They took four teeth out my daughter's mouth without explaining to us that She has no replacement grown up teeth, she's 9 years old. of course they did that in order to obtain future work on my Daughter. When I originally went in, they did not explain that to me or tell me she had anything wrong with her baby teeth or That they needed to be removed for any reason, she just simply needed a cavity fixing. When she went in for her appointment to fix the cavity I was not there, they convinced the mother of my children to remove her 4 baby teeth with no replacements but when I was there they never said they were unhealthy or needed to be removed . She's 9 yrs old. Ridiculous. DO NOT TAKE YOUR KIDS HERE! read more

Agnes always does a great job cleaning my teeth. Been coming to this dental office for over 30 yrs.

I've been a patient at this dental office for many years (8+), and the dental team is consistently fantastic. They are friendly, always remember me, and even recall details from our previous conversations. Honestly, they are the main reason I keep coming back for cleanings. However, a recent experience with DR. GARVER has left me deeply upset. My 14-year-old daughter recently came in for a procedure. She told me that before they began, Dr. Garver asked her permission to "try something new" and then asked if they could pray together. My daughter felt uncomfortable saying no and didn't know how to respond, so he proceeded. Since I wasn't there to intervene, I couldn't stop it. She said the moment was incredibly awkward and made her more anxious, wondering why her doctor needed to pray before starting. I am very concerned and frankly, upset. A professional practice in a diverse community should maintain a clear separation of personal faith and business operations. I expect a professional to have the common sense not to impose their beliefs on patients, especially a young, impressionable teenager who may feel unable to speak up to an authority figure. If DR.GARVER needs a moment of personal prayer to prepare, that's fine--he should do so silently and privately. But he absolutely should not involve his patients, and especially not my daughter, in his individual religious practices. Moving forward, I will only return for cleanings or specifically request to see another doctor. I strongly urge the ownership to take action regarding Dr. Garver's conduct. Practices like this are highly unprofessional and will swiftly damage the reputation and trust your office has worked hard to establish. read more

My whole family and I have been coming here for years to Dr. Massey. Love the entire practice and the work that they have done on my teeth. Specifically the clear correct aligners. read more

I've been coming here for years. Monique is very nice she always makes me feel welcome. And Patty my dental hygienist is very gentle and efficient. They both have become my friends. Two special gems at Dental practice! read more

Agnes is such a wonderful hygienist. she is very detailed and patient. She provides a great overall experience each time I'm there. Thank you Agnes! read more

My husband and I recently switched dentists and our first couple appointments here were great! Staff were extremely friendly and accommodating. Our dentist, Dr. Massey, was kind, professional, thorough, and efficient! This office is about a 20 minute drive for us but is well worth it. We are very happy with our switch! read more

I have been bringing my kids here for over 10 years. The staff here are always VERY professional and VERY careful with kids. They take their time with the kids and explained things at their age level so the kids know what is going on. The staff make sure the kids are comfortable. The front office also make sure they explained co pays if any and that you are fully aware. I enjoy bringing my kids here. Even with COVID they are still open and cleaning everything more. There is protective shields in front with hand sanitizer. read more

Dental Practice - Children's waiting area - Orthodontists Near Me - San Bernardino, California

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Highly recommend this place. All the staff are great from the people who clean my teeth to the Dentist who did a root canal today. Im writing this review because of how great my root canal went (don't think I've ever heard anyone say that). I've heard how awful that procedure can be but Dr. Massey has some magic hands cause I didn't feel a thing. 1 hour after, I am eating and feel 100% normal! I really appreciate the level of care I receive and that's why I drive all the way from Rancho Cucamonga to see them. read more

Great service, friendly staff. Easy to schedule appointments and easy to confirm appointments with the text message option. Been coming here for years and I'm always happy with the results. Clean facility and organized environment. The music is cool as well and helps the anxiousness of the wait for the dentist. Thank you all for all you do! read more

Dental Practice - Orthodontists Near Me - San Bernardino, California

The people are super friendly. Made my sone feel really comfortable and was a great experience.

I've been coming here for years before I had children , now my children come here the orthodontist is on point very committed to giving you high quality services , my daughters braces & her teeth have straighten so much in just a few months at first we didn't think it was possible to see such results so fast but let me tell you her progress has been amazing !! The staff is so helpful in giving as well high quality customer service very friendly & polite & they all truly care . Thank you guys for all your support & awesome customer service . read more

I have been a patient for years and love the staff here!!! They are friendly and very professional. My dentist is the best! He always calms me down when my nerves get to me. Love it here!!! read more

I really appreciate this place. I've been going here to this dental practice for like 40 years. They're always so kind courteous very patient. I would highly recommend this dental practice. Thank you again for the service. read more

The dentist and their team are great. There is a charge on canceling so confirming on what you are being scheduled for is very important. I was noted for a root canal which was incorrect and was held accountable. Correction is still pending but it's an error that can be avoided by the front desk summarizing next appointment information read more

Dr. Massey is exceptional! I was having an wisdom tooth emergency and they were able to get me in the next day appointment. It was that one time I didn't have my insurance but Dr. Massey quoted me a fair reasonable price! They did two X-rays, one panoramic X ray, to confirm exactly where my wisdom tooth was. I had seen other dentist 3 weeks ago but they just didn't see the problem, I guess it's because it's too deep they cannot see it. And Dr. Massey came and assured me the procedure and boom, less than an hour, problem solved! Dr. Massey also went over other underlying condition such as grinding and tooth overlapping problem. Not to mention, not only Dr. Massey is professional, but also a down to earth guy! I highly recommend Dr. Massey if you have any dental problem! read more

I have been coming to the Dental Practice of San Bernardino for over 18 years and all I can say is that they have always been wonderful to my family. The staff is friendly and helpful. I would recommend them for all your dental needs. read more

Haven't been to the dentist in 5 years cause I've had bad experiences with others . I was recommend to this practice and i was blown away with the amazing service. The dentist Dr. Massey but he was so welcoming and made me feel comfortable explained everything Agnes the dental hygienist was amazing as well and meticulous did some great teaching. Danielle the assistant was amazing as well. And Mary one of the receptionists. I didn't get everyone name but def recommending my fam here . read more

Would not come back because of the two ladies in front desk. Clearly they don't like their job I've tried to ignore their attitude but they just tend to irk me even more. Had a bad customer service experience I hope they see this and fix their attitude or get new employees that would actually want to be there. read more

Staff was very helpful & reassure me if I had any problems I can bring right to them! Big weight lifted off my shoulders!

I highly recommend this dental group. I avoided going to the dentist for so long because of a bad experience I had with another dentist. Today I had a root canal because of a cracked tooth. I went in feeling nervous, I let Dr. Massey know about my bad past experience with another dentist, he was so patient and did such an awesome job. If I would have gone to him sooner, I probably would not need much dental work now. I will not hesitate going back, and if you had a bad experience in the past, go see Dr. Massey. read more

I have been going here for many years. There is a very dedicated staff and they work with families and budgets. I know there is a small turn over with the staff right now. I hope that they continue to make it affordable for families and kids that deserve dental work at fair prices! I do recommend and support this Dental Practice. read more

A man was there before me and complained he waited an hour before he was seen. I had a 9am appointment, and added a second appointment to combine two procedures. My second appt was scheduled for 10am. A week ago I got an email, stating my appt was now 10am. I called then and confirmed my appt was 10am not at 9am. When I arrived yesterday, I was told I missed my 9am appt. After waiting 40 minutes for my 10am appt, I left. I know these were not intentional, just could be better. read more

I would love to come back to this dental office. Dr. Massey and his team are professional, caring, and make you feel so comfortable. I had extreme tooth pain and needed an emergency root canal and crown. Due to my pain I couldn't wait another day with the severe pain I was experiencing. The receptionist was compassionate and helpful and by talking to Dr. Massey they made it possible to get me scheduled the very next morning to get my procedure done. Dr. Massey and his gentle assistant made me feel extremely comfortable throughout the whole root canal procedure. I would highly recommend coming to this dental office. I would like to mention it had been years since I had stepped foot into a dental office and was nervous, but the team and Dr. Massey made me feel at ease about coming in after not seeing a dentist for years. Thank you to the whole team for being good-natured! read more

If your children need mayor dental work don't take them to this place their "medication" to sedate kids it's a scam I paid $300 dollars out of pocket for my child to be sedated and the medication did no effect whatsoever, they won't let you in the room during treatment for any reason which totally creeped me out since my child was fully conscious and the best thing I could do for my 5 year old is be there to help him feel better but they expect you to wait for about an hour in the waiting room just to extract one tooth!!! I obviously refused to go along with the treatment and even though most of the people in this place are nice some of the them are seriously rude they would treat you like trash they have no manners!! Unbelievable!! Total waste of money and time! read more

The whole dental team is professional. They were respectful and helpful. Dr. Massey has good bedside manner. Front office personnel were attentive. Audrey, the hygienist has a very cheerful personality that made the cleaning process bearable. read more

I scheduled an appointment for my 2 year old today and I canceled it upon arrival. Here is why... I couldn't get past the receptionist. When you are a new patient you wanna feel welcome, you wanna feel like this is the right place for your kid. Her whole demeanor was poor. I didn't get her name, but she was the one with dark hair, not the blonde. read more

I have been coming to this office for around 30 years and I'm very satisfied with the services. I'm just having a little trouble understanding how the new person in accounting works. She doesn't call to inform you of pricing procedures and has many excuses. It took her over a month to call about an estimate. I never had a problem with Vicky. I really like Dr. Massey he is calming and talks to you while in procedure. I hope things improve. read more

Overall good experience here. I had a traumatizing experience at my last dentist and have been pretty reluctant to come see a dentist in the last year or two. I decided to come here due to a recommendation from a friend. Regarding any healthcare service, having good chairside manner is important to me, and this practice did not disappoint. The dental staff here have been very courteous. For my initial check, I had Dr. Massey take a look at my overall teeth and he was very friendly. Brittany took my x-ray pictures me and she is a total sweetheart. The only thing was that I had to schedule another appointment for a general clean. At my previous dental offices, I did it all in one session. Maybe each office is different? For my second visit, it turned out that I needed to schedule to get four deep clean sessions done. I had Agnes as my hygienist, and she was great. For each session, I needed numbing shots prior to each clean (which is something I wasn't looking forward to) and she was gentle and thorough for all my sessions. Overall, for all my appointments, dental staff have been very prompt and courteous. I will be coming here for many future appointments. Customer Service: 5/5 Wait time: 5/5 read more

Amazing staff very professional. Everyone in office makes you feel comfortable if you're ( dentists scared ) come here they make you very comfortable also relaxed . read more

The BEST experience I have had at a dental office. Dr Massey was so kind and took very good care of me. I have had some painful experiences at the dentist which caused me to stop taking caring of my oral hygiene. Everyone in this office is so attentive and made certain my experience was painless. I am a forever patient and will stay on top of my oral hygiene from now on. Highly recommend!! read more

Love this place. My dad and I have been coming here for many years and they treat us like family. Love the staff and how nice they are. Will always come here. read more

I was very nervous for my appointment to get a crown made on my tooth. From when I first sat in the chair I felt a little at ease with the assistant being very friendly. When Dr Massey came in the office the anxiety started. When Dr Massey gave me the anesthetic it wasn't as bad as I anticipated, not much pain just a little pinch as he said. He then explained the treatment to me and again helped ease my nerves. When he started the treatment he put a bite block in my mouth to help hold it open, honestly it wasn't very comfortable, I informed Dr Massey and he removed it then continued my treatment and it was much more pleasant for me. The new process for having a crown made is AMAZING. No impressions (that I usually gag when being taken) which was nice. In about 45 min my crown was made and ready to be cemented. I must say the entire processes wasn't bad at all. I'm so glad I found Dr Massy and will be returning in the future to have any work needed by him. read more