This place is a scam. My daughter is a student at Rice and went for a regular teeth cleaning…read more Without even measuring the depth of her teeth pockets, the hygienist told her she had gingivitis and needed an electronic cleaning, not covered by insurance - $350 cash. When my daughter stood up for herself and siad no, they told her they wouldn't treat her. We later called the dentist, and he said they would have treated her if she had signed a release of liability! She went to a different dentist, and they did the normal cleaning, and she doesn't have any gingivitis. How this place may be still in business is beyond me, but buyer beware if you choose them as your dentist

The entire staff is AMAZING…read more Best dentist office I ever been. Dr Nguyen is the BEST!!!!!!!!!!! Can't wait to come back! Thank you for being so thorough from start to finish!

I needed some dental work done and my dentist retired so I went to the Jefferson clinic on Fondren…read more I was the only client in the office. I was examined by a lady dentist and following the exam I asked if she could approximate the cost and she said she would ask the girls up front to get an estimate. I went to the front desk to wait for the estimate. One of the ladies said 'Go sit down". I said "I am just waiting for an estimate so I will just wait here" She walked toward me and said: " I told you to go sit down" I said "I am your only client. I am Ok to stand while I wait" She then said "if you don't go sit down I am going to call the police". I mean I was stunned. I am an average weight and height 70 y/o female. I could not believe it. It took me about 10 seconds to realize that something was wrong and me standing silently waiting was not it. I left. I mean! What have we come to? I do not recommend this place unless you are willing to obey any request, regardless. This was quite a threatening situation...to get my teeth fixed. There are dental clinics on every corner. You could probably find one that would respect and appreciate your business. This one is not it!

Being new to Houston, I needed to find a dentist. After one visit to different dental practice, I…read morewas unsatisfied and still on the hunt for someone to take care of my dental needs. After reading many reviews, I decided to give Dr. Morency's office a try. When I called, no one was available so I left a message and waited for a call back. My call was returned quickly and I scheduled my appointment with to come in. The lady that called me was very pleasant on the phone and answered all of my questions. On the day of the appointment, I was greeted at the front desk by the lady I had spoken to on the phone. She was equally friendly in person. She greeted me with a smile, collected my co-pay and let me know that the hygienist would be with me soon. After a quick wait time, I was retrieved from the lobby (which is beautiful btw) and taken back to a procedure room. I have periodontal disease and need to have cleanings done more often than most. After my previous bad experience, I waited a while before looking for a new dentist so I needed a major deep cleaning. After my teeth were examined, I was told that I needed a deep cleaning that would be a bit uncomfortable, so they would do it in two appointments. I appreciated that I wouldn't have to do it all at once. I had the first half done and scheduled to come back in a couple of weeks for the other part. The hygienist took her time with my teeth and made sure I was comfortable. She did a wonderful job explaining everything that she did. Dr. Morency was wonderful when he came in to say hello and numb my mouth. As a person that hates the dentist, this smooth experience is a blessing. I've had 3 visits now and every one of them has been amazing.

I am one who travels far when I trust a doctor/dentist because it is very very tedious for me to…read morerebuild that rapport again - I used to drive from Houston to Austin for the day just for a cleaning or to see my derm/OB/GYN, etc. I originally went to a dentist in Midtown when I moved back to Houston and he performed a filling, but postoperatively, I felt a sharp pain when I chewed on soft or crunchy foods. So, I went back to them for a reevaluation and they did not see anything and attempted to file my upper tooth down thinking that was the issue. The sharp pain persisted and I LOVE MY CRUNCHY FOODS, so I decided to take a day trip to my Austin dentist and they performed these tests to see if my teeth were misaligned and they took a look, but found nothing again. Unfortunately, the pain persisted, so I googled another provider and came upon Dr. Hassid. Him and his staff are so friendly, personable, and accommodating. Being that I had a recent XR with my dentist in Austin, he waived that fee for me as a new consult as well and just had my Austin dentist email my XR results over to his office so he can evaluate it - saved me tons of $$. He ended up fixing my filling and thanks to him, it's now pain free for me to consume my favorite food texture again.

Was so happy with my first experience at Hassid Dental! Right from the moment I walked in, I felt…read morevery welcomed and cared for. They were extremely thorough with my cleaning, and talked to me in-depth about the condition of my teeth based on various x-rays and photos: what I'm doing right, what I could improve upon, what I might be at risk for, and more. The dentist also talked me through what to look for when buying toothpaste and mouthwash, and provided scientific explanations for which products work best. The new patient/scheduling process is very smooth, as well. I simply filled out the new patient form online, got an email the next day from the office to schedule my appointment (which worked great for me, since I often can't take phone calls during the day), and was ready to go. Overall, I'm very impressed with the organization of the office and the kindness and consideration of each individual I interacted with! Definitely recommend.

Nice office, easy to get to and friendly staff. I had several extractions and implants. Very…read morepleased with the service. Utilized conscious sedation for the first time and was very pleased. Overall a great experience.

Made a simple phone call to see if they took my insurance. The receptionist was extremely rude and…read moredidn't care to help me see if my insurance was covered at this office. She said I should know if I was covered or not. Wouldn't waste my time with this office!

New to Houston and I couldn't be happier I found dental associates. I went in for an exam and…read morecleaning, but was hesitant to jump straight into a cleaning. So they broke my appointment in 2 so I could make sure it was a good fit for me. The team is so kind and professional. Dr. Chance took the time to answer all my questions in a cool friendly and professional manner making me feel comfortable and confident for my cleaning. The cleaning itself was quick and well done. I highly recommend.

Dental Associates is the best!! My family and I have enjoyed the very best from Dr. Chance and his…read moregreat team

I've been seeing Dr. Chance for a few years now and highly recommend his office. I hadn't been to…read morethe dentist in years and was worried at first that I'd get shamed for neglecting my teeth. Dr. Chance was totally understanding and made me feel like I was in good hands from Day 1. He started me on a practical course of treatment fixing the most serious problems first. His office staff (especially Maria!) is mindful of my insurance and helped me stagger my treatment so that I minimized my out-of-pocket costs. I never have to wait to be seen when I come for an appointment and am able to get early appointments to make it to work at a decent hour. When my husband or I have had "dental emergencies", Dr. Chance has worked us into the calendar and taken care of us right away.

Dr. Chance has been our dentist for 7 plus years now, so between our regular cleanings and minor…read morefix-it work, we know him and the staff well. He's engaging, knowledgeable, totally current with dentistry practices, and every bit of work he's done has turned out beautifully (including my recently chipped tooth - he fixed it the very next day). The staff is excellent here, and the back office is so efficiently run. This takes the stress out of dealing with insurance. I've sent friends to Dr. Chance before, and will continue to do so.

Excellent experience with Dr. Chen and the professionals in her office…read more Melia, the dental assistant, did an outstanding job cleaning my teeth and identifying potential issues. Dr. Chen is detail oriented and personable, both attributes I love in a professional. My new dentist.

Be careful if you choose this dental office. My experience has been incredibly frustrating…read more Before my appointment, I told the office that both my daughter and I had recently had X-rays taken at our previous dentist. Despite that, they insisted on taking new X-rays. I later found out they were not covered by my insurance because they had been done too recently. To make matters worse, I was led to believe I was making a copay payment. It wasn't until I asked for a receipt that I discovered I had actually been charged for the X-rays. Had I known that was what I was paying for, I would have questioned it immediately. The office acknowledged that this was their mistake and assured me the charge would be refunded. Nearly two months later, I still have not received my refund. I've called about once a week to follow up, and every conversation has been disappointing. Diane either seems confused about why I'm calling or has the details of my case wrong. Most recently, she told me that my insurance company would be sending me a check instead of the office issuing a refund--which makes no sense since the charge resulted from the office's own error, not my insurance company's. It's incredibly frustrating to have an office admit they made a mistake but then delay resolving it for months while repeatedly acting as though they don't understand the situation. Based on my experience, I would not recommend this office.

I recommend in the strongest terms that you avoid this dentistry practice. I regret not having…read moreregarded all the negative reviews, which seem to follow a pattern and was true to my experience as well: very long wait time, no actual cleaning done on the first visit (which plenty of other dental practices manage to do no problem), trying to upsell you on expensive procedures not covered by insurance with an absolute refusal to do a standard cleaning that is covered by insurance. I will start by saying that the staff were certainly sweet and likeable (although I could have done without the casual chatty remarks about my advanced pregnancy, some unsolicited/random banter about how I must have actually wanted a girl instead of a boy and how I better not start contracting on the exam chair. I know it's just friendly banter and they mean well but it's really not professional or necessary). However, as the visit progressed it became clear that this corporate dental office is trying their darnedest to upsell you. They told me I needed an extra deep cleaning that would cost $500 out of pocket, which I was skeptical of, but considered might be the case because pregnancy does increase your risk of gum disease. But when my husband walked out with a similar set of recommendations and an anticipated bill of $600 out of pocket, the alarm bells immediately went off. We found it strange because the recommendation just doesn't add up given our regular habits and the sum of what varied other dental professionals have recommended each of us in the past--never anything like this. Again, look through the other reviews. Our experience is not unique. When we both insisted that we wished to simply have the regular level of cleaning--and said that the medical provider should feel free to document that as patients, we opted against their medical advice and requested the standard level of routine cleaning covered by our insurance--we were given a number of flimsy excuses, including the suggestion that the dentist who also saw me that day did not have the discretion to overrule her dental hygienist's recommendations, which is obviously nonsense. Anyway, we will not be returning and it's really frustrating to feel that we completely wasted 2 to 3 hours of our time.

Overall: Do not recommend; they take forever, are overbooked and will try to saddle you with…read moreunnecessary procedures. Pros: Receptionist and dental hygenist were nice and cheerful. Cons: I filled out paperwork two days prior but when I arrived at 10am for an 11am appointment, they said they didn't have the paperwork. I had to re do it. I was done by 10:30 am. I was not sent back until 11:20 am. I was then sent back to the chair and waited another 20 or so minutes for the dentist to look at my teeth for literally 2 minutes. Then, the dental hygienist comes and did an examination and essentially refused to do a basic cleaning covered by insurance, claiming I needed a deeper cleaning that I would need to re-schedule. Overall, I was 'done' at around 12:30 but it was unclear to me that they wouldn't do the basic cleaning until the receptionist broke the news to me. Reading other one-star reviews, this seems to be a pattern. I think they're nice, but probably have a lot of pressure to squeeze what they can out of insurance. I even talked to the dental hygienist, saying I'd rather get the cleaning covered by insurance ASAP since my wife and I are expecting a baby soon and I was already slightly overdue for my cleaning (~7 months) but they preferred to not give me care if they couldn't extract all the money they could from it. Additionally, while I was in the midst of waiting, I heard someone else come in, say that he'd had an appointment that was cancelled by them (the practice) several weeks ago and that they never followed up to reschedule it for him. Again, the receptionist especially was really nice and understanding of my frustration with waiting so long but overall, do not recommend

This dentist office is very clean and professional. There are a lot of forms to fill out prior to…read morecoming, but I appreciate how thorough they are. Parking lot is a little small. We've seen Dr. Kate twice for my toddler and she did a great job cleaning. thoroughly despite his tantrums. We also saw Dr. Paravani but she was not as thorough as she did not clean his molars. West U had us come back to do a full cleaning with Dr. Kate after I raised some questions for no additional cost.

Beware: Lip/Tongue tie diagnosis and procedure. Here's what happened with us. Right after our…read moredaughter's 1st birthday, we took her to West U Pediatric Dentistry for her first dentist appointment. We were expecting just an initial cleaning, counting teeth, etc etc but they caught us off guard when they told us she had a "very pronounced" lip and tongue tie and would need a procedure to correct both. They told us without this procedure, she would experience delays with speech and eating. They also said she would suffer breathing and orthodontic issues later in life. On top of this - they told us if we did not do this procedure within 2 months, she would have to be put under anesthesia for it since she would be too big to swaddle. We were given pricing and paperwork and told each procedure would be $1,500, more if we needed anesthesia. As you might imagine we were blindsided and our initial reaction was "we will do whatever it takes for our daughter", but felt uncomfortable with the entire visit so decided to discuss with our pediatrician first. Our wonderful pediatrician told us not to proceed with any procedures without a second opinion from a Texas Children's ENT. We scheduled with the ENT and saw her today. The doctor said her lip and tongue are both within the normal range and that we "shouldn't consider releasing either any time soon." She said there has been a national trend of overprescribing the procedure for lip and tongue release, and there is a national board that has now drafted protocols for when it actually needs to be done. She said our daughter doesn't meet those criteria by any stretch. She also asked how much the dentist was charging. When we told her $1,500, she said that was outrageous. She recommended we not respond to them and find another dentist, which we have already done. TLDR; get a second opinion and trust your instinct.