We were having issues with our on-demand water heater. Jose & Edgar came out immediately to check…read morethe propane tank, fixed a small leak, and adjusted the pressure. Their professionalism and knowledge was much appreciated. 5-star customer service!

These folks are so great. I tend to procrastinate a bit, and when I realized I was almost out of…read morepropane, they made a special trip, not on their regular route, to get me taken care of. Friendly office staff and nice drivers.

I reached out to AAA Propane to get the propane tank in my Sprinter van refilled. They took a look…read moreat the tank and the under-carriage mounting and said it was an illegal setup per Colorado law and they couldn't legally refill it for me. (The van's customization was done in Texas.) The owner himself came out to talk with me and talked me through his idea for a solution. He quoted me what I thought was a very reasonable price and they completed the work in a few hours. He gave me a thorough rundown on how the new system worked and things to look out for. I was completely happy with the whole experience.

Love these people! Very honest prices. Always so helpful and Kind! I always go to them to refill my…read morepropane.

OK, they fill the tanks to 80%, whereas gas stations are 60%. They charge more for a fuller tank,…read morebut the price is about the same per pound. The bad news, I just pulled in and some hillbilly started yelling at me about some BS that made very little sense. Not enjoying condescension from assholes, I will never pay shitheads like this for anything, ever. Fuck you and your shitty, overpriced gas.

I looked them up on their website for business hours and it said they are open until 5pm. So i race…read moredown there in my wide 40 ft long motorhome and was happy to get there at 4:15 pm.I figured since I was there 45 minutes before closing time there would be no problem. An employee was there closing the gate and said i was too late they are closed. Ive gone there once before and they were closed with a sign on the door saying they were closed for the day. I dont like to drive a super huge gas guzzling vehicle around for nothing. Too much trouble to take the chance of them not being open. Why say open until 5 pm and lock the place up at 4:15 or not even open at all? So if you go there make sure you look up their number and call to see if anyone will be there to help you. The hours they post don't mean shit.

Propane Wednesdays rule! Fast refill service and good prices. Nice guys on the dock too. Just do it.read more

Quick. Courteous. Good value. This is my new spot for…read morepropane. I'm now adding words to get to 85 characters...

The company was recently bought out by Thompson Gas... but that has only led to significant drop…read moreservice reliability or availability. The fleet is not big enough to keep up with the service needs of its customers to include pre-scheduled deliveries, without finding yourself waiting more than two weeks past the scheduled date, leaving you and your family at risk of running out of heat and hot water and high risk of frozen pipes. Their customer service at least TRIES very hard to help you but you can hear their own frustration in their voice toward their own company for not being able to help you. It appears either their delivery manager is not able to keep the orders straight or they need to build their fleet larger before taking on any new customers. I don't recommend this company if you are living in the Fort Collins area.

Went at 4 pm to get a bottle fill, the lady told me they don't fill bottles after 4:30 pm. Go…read morefigure?

I went in today to pick up an online order. When I arrived, the lady at the customer service desk…read morewas helping another customer, so I waited patiently for my turn for about 5-10 minutes. When she finished with him, the phone rang and she immediately answered it without even acknowledging me or saying "one moment," despite me standing right in front of her. I believe in-store customers should be acknowledged and assisted before phone calls. Thankfully, a cashier noticed I was waiting and stepped in to help. My pickup took less than 5 minutes. If she hadn't stepped in, I would have waited even longer. While I appreciate the cashier's help, the lack of acknowledgment at the service desk was frustrating and disappointing.

Friendly, polite help all-around! What the younger ones lacked in experience they made up for in…read moretenacity - asking the busier senior staff my questions and returning with answers! I watched an elderly woman with thick accent ask the checkout clerk for "dirt" and she got quick, polite full-service help without being passed-off to others; "You're planting flowers? I have just what you need!!" Lastly, I stopped to watch staff training on the knife-sharpening machine (photo below); I received a sweet "Welcome!" and a free knife sharpening on my next visit! This was a busy Saturday - and I'll go out of my way to visit again. Thanks all!