Had a medical emergency on way to hotel. Called to let hotel know. Had insurance and medical…read moredocumentation and they're still giving us the run around. Hotel manager refusing to call us back and front desk staff can't make any decisions or offer support. Decent hotel but horrible support if you have any issues.

Stayed here three days for work. The hotel is clean. The room is spacious, including the bathroom…read more Bed is super comfortable. Lots of pillows but I brought my own. Lots of reading lights and plug ins for chargers. Temperature of the room fluctuates a lot- sometimes too hot and sometimes too cold. There's a thermostat but it seems I'm not really in control of it? Bathroom has separate tub and shower stall. Large counter for toiletries. The towels are super plush! Not 100% cotton but they're soft and not overwashed. Very nice. The shower needs more water pressure. Also could be a little hotter. There is a small mini fridge but I found that it does not get very cold at all. It doesn't even have a top freezer. So I'd recommend bringing a cooler. There's an ice machine down the hall which I've been using to keep my food/snacks/drinks cold, in a yeti cooler. There is a one cup keurig and they have Folgers and decaf as well as tea. I didn't use it. They don't provide bottled water for it, so bring your own or use the sink. I used the microwave; I was glad to have that. I enjoyed sitting on the couch and enjoying the view outside. The curtains are total blackout and they cover the windows completely. I love that! They also have sheer curtains to allow the sunlight but maintain privacy. THERE IS NO POOL. THERE IS NO GYM. DISREGARD PHOTOS OF THE POOL AND GYM- THEY NO LONGER EXIST. The pool area has been turned into a rooftop bar. Service up there is great. Views are nice, drinks are good. They have a decent menu- it's called perch 360. There was a one man band up there with a keyboard and saxophone. I was entertained. The lobby restaurant I did not visit but there were people having happy hour or early dinner every time I came back around 5:30-630 so it must be popular. It's called 88 keys and I heard a piano playing in there this evening. Parking out back is plentiful and free. The side lot is for the marina and you will get towed at night. It has signs that say no overnight parking. So don't make that mistake. Dedicated smoking area behind the hotel. Entrance from the parking lot in the back with keycard. They have those wheeled carts for your luggage. Elevators are key card only so this place feels safe. Anyone can go up to the rooftop bar without a key though. Desk attendants aren't that friendly- no one greets you when you come and go. They have some flyers by the elevators for local maps and tourism info. They say it's a four star hotel- yet they don't offer very much- no included happy hour or welcome beverage in the lobby, no coffee/tea in the lobby. No turn down service. No bottled water. So- really no benefit to being here v across the street. I did not see any laundry facility here. The best part about the hotel is the location. You can walk to Marion street to enjoy many good restaurants or the other direction to the tiki bar. So I would stay here again because it's nice. But I'd like to have a hotel gym or pool and better service in the lobby. Update : water and coffee available in the lobby but it's kind of later in the morning.