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    Silvestri Travel

    3.4 (5 reviews)
    Open 7:00 am - 9:00 pm

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    EurAide

    EurAide

    1.0(1 review)
    0.4 mi

    Beware of using this service in the US to buy European rail passes or tickets!…read more I have heard that their office at the rail station in Germany is excellent, but their US agent does not know the meaning of "customer service" and frankly does not care whether the results are satisfactory, as long as she gets her fee. And by the way, although it's not disclosed, she seems to have a day job and is totally inaccessible during normal working hours - good luck trying to communicate with her if you're in a hurry, even if/when her email is working. We had a problem communicating with her - she later said she never got my emails, although the address was correct and I didn't get any indication they were undeliverable; she also said this had happened to her before. This was at a critical point where I was trying to complete our booking. I called, and got a "no longer in service" error message. So after wasting several days, I scrambled for an alternative and booked tickets thru RailEurope, and then when I did connect with her later, she had not a single word of concern or apology for my lost time and stress - just a bill for $30 for literally doing nothing more than taking the itinerary I gave her and putting "estimated" (and inaccurate) prices on it from an outdated written list, and e-mailing it back to me. The fact that I wanted, intended, and tried to book thru her before resorting to an alternative due to her inaccessability was of no consequence to her.

    Silvestri Travel - travelservices - Updated August 2026

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