This was my first visit to the Arcadia location and it was just as pleasant and lovely as my other…read morevisits to the Desert Ridge location! The front desk staff were extremely inviting and offered me a beverage while I waited. My injector, Jamie B., is amazing! She listens to all of my concerns and gives me plenty of treatment options. Plus, she is mindful of cost. It's super comforting to know that she's not only looking out for my face, but my wallet, too! 10/10 recommend!

I get laser hair reduction with Allison, and she has been so great! She always makes sure I'm…read morecomfortable and answers any questions I might have. They have this cool machine too that blows cold air while she does the treatment and it makes it basically painless!! The whole office is absolutely gorgeous, and the girls at the front are always so kind and fun to be around. I look forward to getting a tea at AJs next door, and going to my appointments. I can't wait to try more services!

Laura is amazing! I'm so glad I went to her. I decided to try lamination before my wedding, as I'm…read morenot happy with my brow's natural shape and grow patterns. WOW I can't believe how much better they look! I keep getting compliments on my brows, even from random people who didn't see how bad they were before. I especially appreciated Laura for taking COVID very seriously, wearing a mask and requiring customers to wear a mask. I hadn't had my eyebrows done in over a year due to COVID, but Laura made me feel very safe and relaxed! She's also just a wonderful person, and I loved chatting with her. I will definitely be returning to Laura for all of my beauty needs!

Came in for the first time after stumbling upon Laura's Instagram. She is AMAZING at what she does…read more! I am usually very skeptical to try someone new especially for brows but I am so happy I went to her.

I had a few unpleasant experiences at another location & with the reservations aspect…read more However, I decided to give it another go at a location next to my office & lucked up with Nijera. Bless her for being understanding & patient as I asked her the "3 Degree" questions regarding her experience & such. I struggle with "1st times" especially when it comes to self-care. The beauty of it, Nijera was amazing & I was satisfied with my sugaring services. I look forward to future visits while I'm in town. Kudos to the cleanliness of her treatment room. I did sign up for a membership that offers small discounts, but not enough for an impact. Thanks to real-time technology, you call the location & someone responds via text to assist in setting your appointment. The space is small, yet cleaned & on today Brooklyn was at the front desk with a welcoming spirit. Easy check-in, contactless payment options & high sugaring/waxing products. I definitely recommend Nijera, you will not be disappointed.

Kylei is great always consistent attentive and really cares about her work !…read moreShe always goes above and beyond !

I've been coming to Urban wax for about 10 years now and have always had such a good experience. I…read moretypically go to JP and she is amazing. She always makes the process quick and makes me feel comfortable. All of the girls are friendly and professional

The girls in the front were so rude it was my first time and made me feel so uncomfortable! I can't…read morebelieve how rude people are ! last time I will come here.

Lisa is absolutely wonderful. Her sweet personality immediately puts you at ease and she is so…read morequick and professional that she is finished before you realize it. I have been elsewhere but once I found Lisa, I never looked back. Her suite is cute, bright and comfortable, and it is soooo clean. The price is more than competitive with other wax providers in the area. And, best of all, she always does a great job. I hear that she is still giving a discount to new customers. But I recommend Lisa even without the discount. Set up and appointment, you won't regret it.

Lisa's salon is immaculate. She works quickly and makes the experience very pleasant. If you have…read morenever waxed before, she is the perfect person to introduce you to this. It is not awkward and she is so professional, a truly kind friendly person. Also, look at her menu, you don't have to do a full brazilian wax. You can have her take off as much or as little as you want.

I had my appointment with Savannah and she was great! I haven't a wax in years, almost forgot how…read morepainful it can be. She communicated step by step making sure I was happy with the results. She is very friendly and knowledgeable. I will definitely be booking my future appointments with her.

They fit me in as a walk-in for my eyebrows and C'Yenna did an amazing job! She waxed, trimmed,…read moreplucked, and filled in and they've never looked better! The front desk girl was so sweet too. Love this place!

Very patient and thorough! Great experience for my already nervous child. Gave her solutions right…read moreaway and did a great job following up as well.

I've had a great experience with the doctors at this practice. They have been knowledgeable,…read moreprofessional, and have taken the time to answer my questions and discuss treatment options. I've been very happy with the medical care I've received. Unfortunately, my experience with the front desk has been much less consistent. Depending on who you speak with, it can feel like getting help is an inconvenience rather than part of the patient experience. Communication and follow-up have also been unreliable at times, which can be frustrating when you're trying to schedule appointments or follow through on your doctor's recommendations. The quality of care from the physicians is the reason I'm giving a positive review overall, but I hope the office takes a closer look at the front desk experience because it does not reflect the level of professionalism provided by the doctors.

I used to recommend this business to people in the Arcadia area but I won't anymore. I had some…read morenot-so-great customer service from them in the past but let it go as I assume maybe the receptionist was just grumpy and having a day. But it was on more than one occasion. It seems like they're annoyed if you ask questions. Which is usually what people do when they are uneducated about what you're asking and get uncomfortable. I was asking the receptionist who the first tech was that I saw who moved and then came back. Instead of making it a smooth conversation by just looking at my past appts to see who my techs were, she said, "do you remember their name?" No I just know it was the first girl I saw." "Ok well you've seen 3". Ok so the first tech." It was just going back and forth like she wanted to make things difficult and to keep asking me questions guessing the name of the techs. So I asked her if she could read me the names of the techs so I'm not guessing. Why do people purposefully make things more difficult? I am a Fitzpatrick 4 and when I called to ask about the Fitzpatrick scale, the girl didn't know what a Fitzpatrick scale was. Not a good sign. I only decided to come to hello laser for the specific laser GentleMax-Pro and they are extremely close to where I live. So basically out of convenience I'll give them a go. It wasn't until I called about one of my last appts out of 6 to see how long I should be off hydroquinone before doing laser. She didn't know what that topical cream was, which is shocking as it's a BIG contraindication with laser. She said, "I'm sure 48hrs is good." I said, "oh wow, really? Only 48hrs? Are you able to ask to make sure? I don't agree with guessing when it comes to laser and people's skin." She abruptly repeated again, "48 hrs." So I decided to wait 2 weeks to be sure and then go in for my laser. Glad I did. The lack of education and care of their customers, is frightening. Be careful customers. Laser is not a device to play around with. Once something goes wrong it's nearly impossible to undo. With laser studios, you sign your life away so they can't and won't be held responsible if something goes wrong. Even if they guided you incorrectly. Those girls have way too much downtime and not having enough knowledge. Maybe they should be studying so they can learn proper contraindications with medications and devices before booking anymore appts. And stop arguing with customers. It's extremely unprofessional.

I'm VERY much into the BEST customer service, best solutions. and best pricing...and I received all…read more3 plus the bonus of a beautiful and clean interior. So here I am letting you know that Erica (supervisor) was so kind, the receptionist was super adorable, and Dr. Kira was very professional, gentle, and informative. I felt very safe and comfortable receiving a brand new service (filler) and I am EXTREMELY happy with my results. I was scared because I've seen what I would deem as disaster-results on other people from OTHER medical professionals, but I chose Hello Laser based on the before and after photos, the phone conversation I had with Hayley (the Scottsdale supervisor...Phx is closer to me so I chose the Phx location), and the conservative approach! Just do it!! Hello Laser is amazing! All of them in every location!!!!

Came here to have a consultation and I am very interested! DJ was super helpful in showing me all…read morethe options and the science behind how it all works and how it is a removal vs reduction. They are very open about the pros and cons and I'm excited to say I want to start saving for this process because I think it would make life so much easier! Thank you ladies!

Wonderful experience and great customer service! All of the employees here treat you like family!read more

Amazing experience! Anai and Julia were professional, friendly, and created a comfortable…read moreatmosphere. I cannot recommend this place enough!! Thank you

Popped into Hello Sugar in Old Town Scottsdale to get my eyebrows done, and I'm really happy with…read morethe results! The space was clean and welcoming, and the staff were friendly and professional. My esthetician took her time and listened to what I wanted--my brows came out looking clean, sharp, and natural. You can tell they know what they're doing here. The only reason I'm holding back one star is that I wish the appointment had started a little more promptly. But overall, it was a great experience and I'll definitely be back!