Always available. Responds in a timely and professional manner. Provides excellent information.read more

From the owner: As a COUNTRY Financial® representative, I am able to help provide financial security by working…read moredirectly with individuals like you to identify your specific needs. We then offer a full range of insurance and financial products and services to help you protect what's important today, and help create a plan to point you toward a bright financial future.

If I could give this place zero stars I would. This is merely a shady insurance brokerage. They do…read morenothings more than collect money and process paperwork. If you have a claim they do not assist you or work with the companies they FARM your coverage out to, most of which are extremely unethical and borderline fraudulent. There's an amusing sign inside the office for complaints or concerns, but that line isn't made to assist or resolve issues. Do NOT use this company unless you are company desperate because if you ever have an accident you will be victimized twice, once in the accidents and the second time trying to utilize your coverage that is bought and paid for. Id rather buy time share at a swamp As for doing everything humanly possible to assist, you have no idea what claim this is in regard to, to make that statement. Your office staff could barely accommodate a request for proof of insurance or rental reimbursement. Perhaps you should look more deeply before everything is reported to the IL Department of Insurance. 43 days later I still haven't seen anything regarding the accident and am still making car payments on a totaled vehicle. 25 voicemails, 18 emails, 3 hour reply window regarding documentation requested. Take responsibility for the "Companies" you affiliate with and farm your customers to.

Cheap insurance to keep ur bacon off the fryer. Hidden fees and late fees with the pay online fee…read moreand the pay over the phone fee lol. I hope I never have to make an actual claim with this company !!! The staff are nice and knowledgeable locals.

When I was in a bind and my long time insurance company wouldn't renew my auto policy (through no…read morefault of mine), I frantically looked for another agency and found Rueck Insurance. Dave assured me that he can get me covered through another insurance company (at the eleventh hour!). Six months later, Dave got me reinstated with my old insurance company. Fabulous! Dave's the real deal and I highly recommend his services for your insurance needs. Thanks Dave!

Dave has been our insurance person for several years. He has been outstanding. We owned multiple…read morehomes, motorcycles, cars, truck, and trailers. He navigated all of these items with ease. He found us good rates, and he was always there to answer any questions we might have about our coverage and rates. I recommend him highly!

I have yet to receive a payment from American Family Insurance (And it is due April 7th, 2022). Do…read moreI send a payment based on previous payments or do I need to be re-evaluated? Mary P

Great service, nice people that are truly concerned about my insurance needs, not just what they…read morewant to sell. Although not the most important factor, in my case the quotes were also the best I received

Bailey Family Insurance, is exceptional !! It is a…read morepositive refreshing experience. I had contacted Leona Niemeier. Personal Risk Advisor at Bailey's and discussed our insurance coverage details. Leona called back us back early afternoon the same day. We were able to visit the office a few days later and change our coverage for substantial savings, on home and auto. The office is welcoming low-key atmosphere, no high-pressure sales. We met the staff ,and Mark Bailey welcomed us , explaining the business. Thier detail and appreciation is sincere. Big change from being just a a profit statistic from other carries. Able to have actual personal caring contact. Thank You Dan & Alberta Woolfolk

Was shopping around for car and home insurance. Contacted Bailey Family insurance, was almost…read moreimmediately responded to with my online query. They not only got us a great rate on both we ended up with more coverage for less money. The customer service from Keely was top notch! Highly recommend them for all your insurance needs.

Troxell has served my family and I for over a decade. My agent has kept up with me on a regular…read morebasis and helped me find better quotes when a company would raise their rates. I recommend many of my own clients to them. My agent was always there to assist me immediately with any auto accidents or home issues ! The staff is prompt to return my calls and I would never go anywhere else !

Absolutely horrible company. We ended up with this firm when our Travelers agent retired. We had…read morebeen customers of good standing with Travelers for over 20 years. Found out that we had been over insured on our home for the past 14 years. The new agent at Troxell said we would need to have our home inspected in order to determine the current replacement value. Sounded simple enough but we kept getting the run around about getting it done. After a month and still no inspection, we found another and better company. Even when we tried to cancell took over three days for them to send us the paperwork. This company has no idea about customer service. Avoid them at all costs!!!!!

From the moment we started the process over the phone, Plumb was eager to find ways to help us…read morereduce the cost of insurance as much as possible. We were paying $75 through another company for myself and my son, who is 24-years-old. Through Allstate, we've nearly cut it in half. No other company, including the company I was with, would beat the price. We have always gotten through to our agent and never had to put up with call centers. We love the personal touch, the unbeatable prices, and the fact that it's so easy to make adjustments. I highly recommend Allstate.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I appreciate the chance to teach people ways they can prepare for unexpected events in Springfield. Outside of work, I support local youth programs and love spending time with my family, exercising and involving in outdoor activities.

I was approached by Andy Hogan to let him quote me for my home and auto insurance and was hesitant…read morebecause my then current insurance carrier was perfectly fine. Once Andy quoted me, he was able to increase my coverage and still save me money. Another thing I loved was that Andy has been extremely helpful and has always taken every phone call I've placed with questions. GREAT service!

From the owner: As a COUNTRY Financial® representative, I am able to help provide financial security by working…read moredirectly with individuals like you to identify your specific needs. We then offer a full range of insurance and financial products and services to help you protect what's important today, and help create a plan to point you toward a bright financial future.