First of all, regretfully, I hardly ever do reviews. With that said, this was by far the best…read moreplumbing experience I have had since living in Northern NY. I requested an estimate on Friday morning. Jordan reached out really quickly, and said he could come look at 4pm that day. I had a quote Saturday morning and by that afternoon we had agreed on a time on Monday to fix it. Saturday night he reached out and said he could come at 9am on Sunday to fix my hot water tank. Even better! He showed up on time (which is rare now-a-days) and got right to work. Upon inspection of the new tank he noticed a dent, which he did not like. He drove all the way back to Watertown to exchange it and being a new one back. They were still done before noon. I now have a new go to for my plumbing and heating. Thank you for the great experience. I couldn't recommend them more I should also mention, Jordan was the only one to respond to me, and I called 3 others. I am glad I finally found someone reliable on this area.

Called and made arrangements for the owner to stop by and canceled at the last minute tried…read morerescheduling but the owner said he would let me know when he could come but unfortunately never heard back from him

Honesty and integrity. Will not sell you what you don't need. Prompt service. Will use this…read morebusiness again

Nick (the owner) was contacted in November when our boiler initially went up. He did answer the…read morecall but never followed up with an appointment. After getting blown off by two other HVAC companies, we unknowingly reconnected with Nick. He did come out on. Monday at 9:48pm after a few texts reminding him we were waiting. He assessed the problem, promised us a quote the next morning- we never heard back from Nick after. We contacted him four times, he even read my text as we both have iPhones and can see if a text is read. He is the most unreliable person I've ever encountered and will be surprised if he stays in business for any length of time. Wake up Nick!

Excellent people providing Excellent service . Service was fast and done right. I'm recommending…read morethem to family abd friends.

From the owner: Residential Plumbing Solutions is a family-owned business in Watertown, NY, dedicated to providing…read moreexpert plumbing and HVAC services with unmatched care and hard work. What makes us unique is our personal approach—treating every customer like family while delivering professional, high-quality results. We specialize in everything from plumbing repairs to HVAC maintenance and installations, ensuring your home remains comfortable and functional. Our team is available 24/7 for emergency calls because we know issues can arise at any time, and we’re committed to being there when you need us most. As a family business, we value trust, integrity, and building lasting relationships with our customers. Our skilled team takes pride in their work, focusing on reliability, efficiency, and attention to detail to get the job done right the first time. At Residential Plumbing Solutions, we’re more than just a service provider; we’re a dedicated partner in keeping your home safe and comfortable. Trust us for reliable, friendly, and expert care, every time.

I'm not sure it gets any better than these guys. Big thanks to Gregg and Logan for being timely,…read morecourteous, and very fair with their pricing. I would not hesitate to recommend to family and friends. I think that says a lot in today's world.

Installed our hot water heater. Gregg and Logan were very professional and did an excellent job!read more

They are a ripoff. They charged me $113 to turn my spiket on and turn on the water in the basement…read moreand add a small cap to my plumbing. He was only at my house for about half an hour. I would never use them again.

Quick and professional service, a guy who really wants to do a good job and has the years of…read moreexperience to back it up. He got to use in a very reasonable time, and did an excellent job and had our shower back up and running with lots of extra information concerning our hard water. Very highly recommended.

I have used Pitcher's several times and they are always quick and efficient. Their prices are very…read morereasonable as well. We will continue to use Pitcher's for any plumbing or septic issues.

Great guy! He has come twice to help us with frozen sewer…read morelines and plugged lines. He used the camera was able to see what needed to be done and did it in a timely manner. He doesn't overcharge you like some people. What got

Great communication, reliable, and fair pricing. We have used this company for several job…read morerequests, and will definitely call them again.

they had an appointment with my wife and she waited for him to come. he said he was on his way. my…read morewife an ill person changed a medical appointment to accommodate him. He never showed up and when I called he said he was still 35 miles away