Excellent! David came to my home And was very professional,…read moreHe went above and beyond to make sure my boiler was up and running during this cold winter. Davis was friendly and very knowledgeable. fantastic and a great experience. Will absolutely use again! Highly recommend!

From the owner: Servicing the Upstate New York area. Providing emergency plumbing and heating services, along with…read moreinstall and service needs. Contact today for more info.

I have done business with them in the past and had no problem. I called them to come out for a…read moreleaking water heater and was not informed there was a fee for the technician to simply come to my house. Technician came out and looked at the water heater, told me there were other issues to fix before he would do anything with the water heater and left. Total time in my house was less than 5 minutes and he never even touched the water heater or mentioned a bill or asked for payment. 14 days later I get a bill for $70 in the mail and when I called the owner was belligerent and informed me that nothing was for free. I explained I expect to pay when something is actually done (ie. he starts the job and can't complete etc.) or if informed up front that there is a service call fee. I pointed out that the website states they give free estimates before any work is done. Owner told me that it doesn't apply in my case and he will just send me to collection if I refuse to pay. I continued to try and explain my case and he hung up on me because he was busy and didn't have time to deal with me. I will not be using them again and I would caution anyone else to not use them because there are other options in the area. Derouin's is not that special contrary to what the owner might think.

Their work is actually pretty good it seems, used them 3 times and they were in and out and fixed…read moremy problems. However I don't trust them. My water heater and boiler are around 2 years old and i've NEVER had problems with them. I hire De Rouins to do an annual inspection on my boiler, next week the blower goes out. Have them come fix it for a large price tag, the next DAY my water heater goes out. Call me paraniod, but that's just too coincidental. I should have supervised them to make sure they weren't damaging my stuff.

Called and made arrangements for the owner to stop by and canceled at the last minute tried…read morerescheduling but the owner said he would let me know when he could come but unfortunately never heard back from him

First of all, regretfully, I hardly ever do reviews. With that said, this was by far the best…read moreplumbing experience I have had since living in Northern NY. I requested an estimate on Friday morning. Jordan reached out really quickly, and said he could come look at 4pm that day. I had a quote Saturday morning and by that afternoon we had agreed on a time on Monday to fix it. Saturday night he reached out and said he could come at 9am on Sunday to fix my hot water tank. Even better! He showed up on time (which is rare now-a-days) and got right to work. Upon inspection of the new tank he noticed a dent, which he did not like. He drove all the way back to Watertown to exchange it and being a new one back. They were still done before noon. I now have a new go to for my plumbing and heating. Thank you for the great experience. I couldn't recommend them more I should also mention, Jordan was the only one to respond to me, and I called 3 others. I am glad I finally found someone reliable on this area.

Honesty and integrity. Will not sell you what you don't need. Prompt service. Will use this…read morebusiness again

Nick (the owner) was contacted in November when our boiler initially went up. He did answer the…read morecall but never followed up with an appointment. After getting blown off by two other HVAC companies, we unknowingly reconnected with Nick. He did come out on. Monday at 9:48pm after a few texts reminding him we were waiting. He assessed the problem, promised us a quote the next morning- we never heard back from Nick after. We contacted him four times, he even read my text as we both have iPhones and can see if a text is read. He is the most unreliable person I've ever encountered and will be surprised if he stays in business for any length of time. Wake up Nick!

I'm not sure it gets any better than these guys. Big thanks to Gregg and Logan for being timely,…read morecourteous, and very fair with their pricing. I would not hesitate to recommend to family and friends. I think that says a lot in today's world.

Installed our hot water heater. Gregg and Logan were very professional and did an excellent job!read more

They are a ripoff. They charged me $113 to turn my spiket on and turn on the water in the basement…read moreand add a small cap to my plumbing. He was only at my house for about half an hour. I would never use them again.

Quick and professional service, a guy who really wants to do a good job and has the years of…read moreexperience to back it up. He got to use in a very reasonable time, and did an excellent job and had our shower back up and running with lots of extra information concerning our hard water. Very highly recommended.

Matt is the guy to call with your drain and sewer problems. Kind, courteous, prompt and reasonably…read morepriced. He's taken care of drain issues at my home and my Mom's. Top-notch service.

I have used Pitcher's several times and they are always quick and efficient. Their prices are very…read morereasonable as well. We will continue to use Pitcher's for any plumbing or septic issues.

Great communication, reliable, and fair pricing. We have used this company for several job…read morerequests, and will definitely call them again.

they had an appointment with my wife and she waited for him to come. he said he was on his way. my…read morewife an ill person changed a medical appointment to accommodate him. He never showed up and when I called he said he was still 35 miles away

Kyndl was great at taking care of several plumbing issues I needed help with before tenants moved…read morein. He knows what he's doing, is very responsible and kept the costs low. Highly recommend in the Scottsdale area!

They do not do any type of SMALL work, they are looking for bigger projects. If you have a big…read moreproject to they will be able to help you. If not call someone else.