I went here at the request of my MD for a shoulder X-ray. They only take walk ins for this so I called the office and was told zero wait time but that can change quickly. I got there 10 minutes later and the room was packed. The front desk took my ID and insurance cards and I waited for that to get approved which took about 20 minutes. I was then called in for the X-ray and was out of there in 30 minutes total. The girls in the front were nice and X-ray technicians were very professional. read more

I was on hold trying to make an appointment for 25 minutes because the online scheduling wasn't showing any availability. I was told after waiting on hold for 25 minutes that they couldn't schedule an appointment and my only option was to walk in. Seriously this is ridiculous, no one wants to go sit for hours in a lab trying to get in for an X-ray. read more

Waited 45 minutes after giving the front desk my insurance and ID, only to find out they didn't have my Dr order. They were too lazy and unfriendly to call my Dr for the order so I just left since there were many, many others there waiting. Not one smile or word from the four employees at the front. This place sucks and will make sure my Dr knows about this read more

I had a disappointing experience at this office. I called ahead to notify them that I would be about five minutes late, and I was told it would be fine. When I arrived, I was informed--without any prior notice--that children are not allowed inside the facility. This policy was never mentioned during scheduling, in any reminders, or during my courtesy call. Because of this unexpected policy, I had to step back out to make other arrangements. When I returned just a few minutes later, I was told my appointment spot had been given away and I would need to reschedule. Despite communicating ahead of time and checking in, I felt I was not given reasonable consideration. The lack of clear communication and flexibility was frustrating. Better transparency about policies and more respectful handling of patient situations would greatly improve the experience. I hope they take this feedback seriously and make improvements our community deserves better quality customer service. read more

This office is gross. I cannot believe how uncomfortable the chairs are. 2 chairs look like they were taken out of the dumpster. The staff was slow and not friendly. I know it is Indio but this is a professional medical facility you can do better read more

The tech is nice, but the lady in the front with curly hair is rude. She keeps turning me away even though I get there before their scheduled lunch break. She turned me away again after I came back at the time she said to come back. I have been coming here for x-rays and running into her is always a pain. There's no need for people like that when dealing with real patients. read more

Made a same day appointment on their website (see photo below). When I arrived, the receptionist said they don't make X-Ray appointments. Walk-ins only. I then waited for 1.5 hours while suffering with extreme back pain. Unbelievably poor customer service. And a website that is almost as unhelpful as the receptionist. The X-ray tech was at least sympathetic read more

Desert Advanced Imaging | Indio - Example of their "no appointment" policy - Medical Centers Near Me - Indio, California

Don't Go!!!!!! They don't know what they're doing. They kept calling my wife telling her she was set for her MRI 2 different times at 2 different Radnet locations! They told us that they had the MRI instructions for her implant 2 times on the phone ready to go and when we get there they act like they don't have a clue? They can do an MRI but they're not educated and or informed how to do it and then they should not be operating an MRI on anyone! They are going to hurt someone!!!!!!!! Stay away if you want to stay safe! read more

will never answer phone! attempted fifty times! no clue what the problem is . How can they possibly be so understaffed?

If I could give them a ZERO I would for zero ability to accomplish an appointment since last year!! Over 6 months ago!! Kaiser referred me out to Desert Adv Imaging last Oct 2022 for a Mammogram. Since then I have been trying to get in! They first scheduled me in April 2023 when I called late 2022 then they called me just before that appointment and left me a message canceling it saying there was "no Tech avail for that day. Call back to reschedule." I did and they scheduled me out until JUNE 8th! Even after I complained about waiting so long! Well guess what? Friday they called and left me a message AGAIN canceling my scheduled appointment for a 2nd time! Saying "no Tech available on June 8th. Call back to reschedule." Nooooo!!! This business is unprofessional and Kaiser has no biz referring patients to such a messed up facility! I called Member Services and complained!! They will file a grievance on my behalf and send a message to my doctor about using another imaging service. Don't waste your precious time and possibly even risking your life delaying having your mammogram or other imaging put off by an incompetent business! read more

In reading the awful reviews, I feel fairly lucky in that I had an appointment and was seen within minutes of my arrival. However; that was the only thing that went right. Once I had on my gown and entered the room, a woman with a thick accent placed my breast in the machine, and then instructed me to "hold my breast". I was a little confused, but I held onto my loose breast while the other one was being x-rayed. Then she came over and said "Why aren't you holding your breast?" To which I said, but why do I need to, I never have before? Then she started laughing and I realized she was saying to hold my "breath"! When I went to leave, I stopped at the reception desk and asked if they wanted my $40 for the AI feature they had advertised all over the place as being an option now that was not covered by insurance, but was highly recommended. The girl looked at my chart and said, "you didn't already pay for it when you checked in?" I explained to her that the girl who checked me in never asked me to pay for it, but when I booked the appointment over the phone, the person who booked it said he had signed me up for it. The receptionist shook her head and said she would have to ask "Vinny". She disappeared and came back and informed me that I would have to wait another year, as they had already processed my mammogram. WTF?! So I should risk breast cancer because they messed up when I checked in? She was just so nonchalant about it, like that was a reasonable thing to say. I demanded to speak to the manager and she wrote down her phone number on a post-it note for me. I called the manager, she did not pick up, and then her voicemail recording said her voicemail had not been set up. The receptionist managed to get a hold of the manager on the office phone and she did call me back. To her credit, she was very apologetic and accommodating and did manage to get my paperwork redone, so that the AI feature could be added and I paid my $40 over the phone. Thank goodness I did, because today I got my results and there is a questionable image that they are recommending me to get more imaging done. I called the phone number given in the report to see what sort of test I need to schedule, and the girl who answered the number said she had no idea what I was talking about and "we only do the imaging, you have to ask your doctor what to do from here." These people are the most unprofessional and clueless people I have encountered in the desert medical community to date! I wouldn't be surprised if the questionable image was a piece of gum on the screen, at this point. read more

I noticed the X-ray tech arrived an hour after opening and unprepared for work. He had no mask on even though masks are required at all medical facilities The front desk employee processes clients to the best of her ability but can only do so much since she's alone read more

This location is ridiculous. You can make an appointment but when you get there is "walk in" only, so what's the online appointment process for?! The girls at the front desk are short and snappy with you of you're not Hispanic. I waited close to 2 hours with people clearly coming in behind me and going in before me (again all Hispanic speaking Spanish to the receptionist). Supposedly you can't bring your kids in for X-rays so my husband took off work so i could attend this "appointment" to watch the kids, but if you're Hispanic you can bring your kids in. Also come to find out there's only ONE technician on Mondays, really?! This is as bad as the Indio LabCorp office...so many people from Indio and Coachella using the Indio medical offices as walk ins because they all take IEHP (free county medical) it over burdens the area. I see this the local Urgent Care and my son's primary too. All I can say is next time I'll just drive to the Palm Desert location...would have been done and back in Indio before this location got around to it. I'll give it two stars because at least the tech knows his job. read more

The front desk is very rude and inconsiderate, they don't answer the phones when you call and when they do answer are not friendly at all. They stop performing x-rays and leave early on a daily basis and have no consideration for parents with 2 kids and refuse to let the 2nd child come in with you or wait in the lobby unless they are 14 years or older. I went to the office 4 times before my wife finally made an appointment. Hopefully the x-ray will be completed today. read more

foot X-ray . i had my foot done for possible break. technician was not friendly at all. I'm 70 years old and dropped a clip from my ace bandage. I asked him for help as it looked like it went under the table. he offered no help. he told me the Xray report would be a couple of hours. I'm sitting here 2 days later not knowing if my foot is broken or not. in 70 years I have not experienced such poor service. welcome to California?!?! I never write reviews but was compelled to write this.... read more

I felt I was in a 3rd world country . Everything is dingy and unkempt. Screaming kids , rude staff . The Rancho Marige is a better location. Someone they booked me into this dump . The tech I knew from the other location, seems they are short staffed as well .. . read more

Quick , efficient and professional . I was actually quite pleased with the performance of the team there. I had some reservations after reading another client's review. I found the complete opposite to be true. read more

Completely unprofessional and disrespectful staff...to make an appointment took an entire month to get the paperwork processed the workers have no idea what they are doing or talking about the scheduling department was rude and would hang up Isabelle from scheduling said they would call me (never did) but I personally will never come back again the isn't a place of business worth supporting read more

I always use this facility they are always so nice and friendly. The staff is very knowledgeable

I'm writing on behalf of my wife who is too upset now to type her views. She made an appointment SIX WEEKS ago for an ultrasound and mammogram. The afternoon before the appointment the office called and arbitrarily changed her appointment time without her knowledge or consent. Fine, after a half hour arguing on the phone she relented, changed her work schedule and accepted the time change. One hour later she received another call stating they changed her appointment AGAIN to a time three hours prior to the second changed appointment. She spoke with several people and no one could tell her why they changed her appointment or why they even make appointments and not honor them. They change people around like they change around the office furniture. She ended up cancelling the appointment because she couldn't accommodate their haphazard, unsympathetic, careless and unprofessional practice of basically helping their patients. If you go here, good luck even making an appointment. I can only imagine the treatment you"ll receive when you arrive. read more

For the third time I went for a mammogram and for the third time they told me when I got there that all mammograms were cancelled and then lied to me and said they notified everyone with an appointment. There was NO voice message or any other message from them on my phone. The place was packed with people nose to nose. The staff is curt and unfriendly. They appear to hate their job. I will never set foot in that place again if possible. THEY.DON'T. CARE. read more

This is an updated review. This is the second time in 4 months that my breast cancer screening has been canceled and needed to be rescheduled...completely unacceptable!! This is an important and potentially life saving screening and yet somehow you treat it like it's no big deal to make women wait MONTHS to be seen and then just cancel it and keep putting it off! GET IT TOGETHER!!! read more

Very sweet & caring. The girls at the front desk were wonderful & made sure I had everything I needed. Whoever did my ultrasound was the biggest sweetheart, I should have asked for her name. The girl who took my x-rays was just as wonderful. read more

I never got my mammo results. The only number on their web page is for scheduling and when I called there asking for my results, they forwarded my call to what they said was the Indio location's voicemail, which said to leave a message and they'd get back to me in less than 24 hours. No one ever called. I left three messages. After over two months since I got my mammo I just drove there to get my results and when I told the gal at the desk about not getting a call back I was told "Oh we don't check our voicemail." Luckily my mammo was fine. But what if it hadn't been? This is a law suit waiting to happen. Terrible. This company should be ashamed of itself. Get it together. read more

Absolutely the most professional, dedicated kind and caring people in the industry from the front desk to the back of the building. I had a bone marrow test and was scared to death , they were able to help me feel calm and cared for from the minute I walked in, to the minute I walked out and as I've gone blind and could not see anything made the experience a little more scary , since then I'm starting to get my sight back I can't wait to see them not really, but they treat you like an old friend but keep it professional I would recommend them to anybody. I've been to other doctors offices where the staff could really care less who or what you are doing there it's refreshing to know that there are places like this that care and it shows thank you all for taking care of me since then my wife has been in for the procedure and thanks again. read more

Desert Advanced Imaging | Indio - Medical Centers Near Me - Indio, California

Always fast and professional. Been here 3 times now. I've never had a problem with the wait time, payment, the way the staff treats me. Really can't ask for anything more out of an Imaging Center. read more

I will say this I dealt with Myra and she did an outstanding job getting my X-ray order from my doctor I really enjoyed talking with her very attentive and super nice if you gonna come in here let them know what you need and they will help you. read more

Same problem as E.T. Canceled my wife's screening twice and she chose to go to Eisenhower instead. She asked that her last year's screening images be forwarded to Eisenhower and was told they would NOT DO THAT!!!! The office in Indio said they couldn't even supply her with a copy because their 'burner' was not working. They said she could go to Rancho Mirage and get a copy. Rancho Mirage (hey, your getting two reviews for the price of one) wouldn't make a copy in advance - she was hoping just to stop in and pick it up - but required her to come to their shop (I won't give them the dignity of calling it an office) and request it in person. Over an hour later she walked out with what she needed. Hardly what I would call professional or quality health care. If you are referred to them ask your PCP to give you somewhere else - anywhere else!!!! Don't know exactly how to give 1/2 star on the rating but even that would be too high. read more

Great and friendly Xray tecks, very professional and passionate about their jobs. Waited no longer than 10 mins, and I was out as fast as I was taken in. Front office staff is also great. read more

Desert advanced imaging is a fraudulent company, they have billed us 3 times without us realizing it until we got all receipts and matched them up, they have also sent us to collection for a bill we werent aware of, if this doesnt grt solved, we will seek an attorney read more

My Doctor at Kaiser referred me to this place for an Ultra Sound. They were supposed to contact me to set up an appointment. That never happened. Again two months later my Doctor requested this procedure again. They never contacted me, again so I called their appointment line. After being on hold for 45 minutes I gave up and drove over to their Indio Office to make the appointment. They said they couldn't make the appointment and handed me the phone. I went home and called again in the afternoon and after being on hold for over 30 minutes, I finally received a live person. She immediately transferred me to (guess what) someone's voice mail. This is the most disorganized business I have ever come in contact with. I do not know who runs this place but they should be ashamed of themselves. read more

I had a great experience with Desert Imaging, I had to have a MRI of both knees, the staff were a pleasure to talk to and deal with...They were very professional and happy to be working at their job...The whole area was very clean and organized...It was my first open MRI...I had no problem with scan at all...Thank you for being so professional and pleasant... read more

"No appointments for ex rays". Forgot to mention that you will wait 2 hours. Guy in X-ray was not even sympathetic and was rude. Was told this was busiest office and one technician. Hire more help! The male clerk in back was so rude. read more

I'm only giving this place one start for taking a half hour. Granted, I had made an appointment for an ultra sound. All the reviews are correct about how unfriendly and heartless the staff there is (and I'm talking mainly about the ladies at the front desk). If you don't like your job, don't take it out on the clients, find a new job. I wouldn't recommend this place to anyone and I will never go here again. You would think after all the bad reviews this business has gotten they would do something about it. Smh read more

I have been here a handful of times throughout the years and every time I go the office looks ran down. The lobby is ok but when they call you back The walls are dirty and and equipment looks old and it looks overall dirty. I think management should do something about keeping the place nice and tidy. The last time I went in for a knee X-ray the technician was super slow and it looked like he was confused and did not know what he was doing. read more

This place is a joke. Came in for X-ray and they have been so unprofessional. Going on 3 hr wait. A lot of miscommunication between staff. And Dr.s office. And within staff it self. I will never come here again. Place old and dirty. read more

After waiting for almost two hours, enduring the patient with a puppy (yes I said puppy) the family that sat next to me and ate their take out lunches and various other loud distractions in the dirty and messy waiting room. The receptionist came out and announced in Spanish the X Ray machine was broken. When I asked to have my co-pay refunded they looked at me like I was from a different planet! They had to contact one of the other offices to ask about how to refund my money. They finally had to have the other location do the refund and fax over the papers for me to sign. I went to the other DAI office on Washington and was in and out in under 30 min. AVOID THE INDIO OFFICE AT ALL COSTS read more

If I could I would give them a zero. It was all going ok until after the c-Ray they said 5-10 minutes and we sat for 20 went and asked they ignored me until I stepped I front and had to cut off someone to get acknowledged. Then they asked the technician of he was doing a cd I'm assuming his answer was no because she looked at me confused about his answer so I had to informant that on the form they took it was clearly checked that we needed to take the images back read more

I have used this office of DAI several times and though it is almost always crowded I have found the personnel helpful and kind. I have been there when the waiting room was full of small children who were very fussy either because of pain or forced inactivity being inside. I truly wish they had a larger waiting room as sometimes it is very full but normally have not had a long wait and especially when I was in pain. I have even been taken to the back to sit down when they were overcrowded. I highly recommend this office. read more

The rudest staff I have ever encountered! When you walk through a door in pain a smile would be nice.Windows and carpet really dirty and when you walk to reception counter , at your feet is a trash can filled with used tissues. UGH!!! I was paying cash ( my first problem ) and was advised they dont give change. since the xray was 54 and I gave them 55 I really didnt care about a dollar... but come on people.....you dont have 1.00 change? She said I could walk to the pharmacy and get change. I was there in pain with a knee issue. Walking wasnt an option, and she could have cared less. I then had my second problem! I asked for a receipt. She looked at me like I was from another planet and rudely informed me if she gave a receipt she would have to hand write it!! Really???? she was sitting at a computer with office word. No receipt templates for a business?? She was really mad when I insisted.( I thought of endless bills coming to me and no way of explaining I had paid.) My friend was annoyed she was being so rude to me and thought he would explain why I needed a receipt. She told him to sit down and barked at him that she would do it. forever went by and she pushed some funky dollar store receipt at me with no name of the business on it then came my next problem. She was really mad when I asked her to PLEASE put the nameof the business on it. THis receipt was so cheesy looking you would never believe it came from a medical company. Really stressed by this time,I was called for my xray ahead of someone who was next, and received a dirty look and sigh. I went to the back. I had several questions to ask the tech and each time I opened my mouth to ask one, he silenced me. I couldnt believe he wouldnt let me ask a question. ... This place is cold as ice.......I wont go back. read more